Customer Service Management
Resume:
FATIMO Y. AIYEDOGBON
**** ***** ****** *****, *******, MD 21113 Tel: 410-***-****
ablole@r.postjobfree.com
Professional Summary:
Experienced professional marketing and projects supervision ranging from small scale financial
management to underwriting life assurances at different levels. Seeking a position utilizing strong
management and leadership skills. Possess strong organizational and communication skills (oral
and written).Team player with the ability to work under minimal supervision in a deadline-driven
environment while handling multiple assignments. Ability to multitask, prioritize and produce timely
reports under time constraint with outstanding work ethics. Demonstrated ability to learn new
concepts quickly as applicable to work.
Professional Experience and Accomplishments:
Accreditation Officer, Smooth Promotions plc, Lagos, Nigeria April 2010-may 2010
Documented all contacts including sponsors and shareholders using Microsoft word and
excel
Researched on improvement of the unit and supervised all other units working alongside
the accreditation department
Took inventory of all invites consisting of VVIPS,VIPS and REGULAR
Customer service to clients as regards events being held
Attended meetings and gave briefs on current work situation
Trained and supervised two(2) associates on the accreditation process and ticket sales
Accredited guest on the day of event using automated serial numbers
Delivered official report on all activities concerning the event and all invites administered
including excess and deficit on each category of ticket before deadline
Underwriter (intern), Oceanic life assurance ltd, Lagos, Nigeria June 2009-March 2010
Sorted and processed proposal forms and confirmed payment using access
Converted proposal forms to policies
Filled and documented all policies manually with proper evidence
Uploaded passport photographs using scanner machine and pdf files
Printed and sorted certificates that was sent to various branches for proper distribution
Posted and tracked all documents in transit including returned policy forms
Customer care service to call-in and walk-in clients on underwriting issues
Maintained relationship with associates and attended to their specific needs
Marketing/Projects Officer, Safequip Nigeria ltd, Lagos, Nigeria February 2008-February 2009
Marketed and promoted all products of the company
Maintained relationship and negotiated with clients of the company
Wrote up proposals and did presentations for contract biddings
Supervised and supported all projects being handled by the company
Researched, compiled and summarized data to report and briefed management
Kept all documents of the company ranging from certificates to tax clearance
Participated in team efforts to deliver administrative and management support to projects
Consistent with the company’s mission and made suggestions to improve projects initiative
Education
University of Lagos, Akoka, Nigeria
Bachelor of Science( B.sc) in Actuarial Science, 2008
University of Lagos, Akoka, Nigeria
Diploma in Actuarial science,2003
Computer skills
MS Office 95-2010 (MS Word, Outlook, Excel, Power Point,)
Skillful in utilizing all office equipments and conducting extensive research via numerous
databases
FATIMO Y. AIYEDOGBON
2661 Rainy Spring Court, Odenton, MD 21113 Tel: 410-***-****
ablole@r.postjobfree.com
Professional Summary:
Experienced professional marketing and projects supervision ranging from small scale financial
management to underwriting life assurances at different levels. Seeking a position utilizing strong
management and leadership skills. Possess strong organizational and communication skills (oral
and written).Team player with the ability to work under minimal supervision in a deadline-driven
environment while handling multiple assignments. Ability to multitask, prioritize and produce timely
reports under time constraint with outstanding work ethics. Demonstrated ability to learn new
concepts quickly as applicable to work.
Professional Experience and Accomplishments:
Accreditation Officer, Smooth Promotions plc, Lagos, Nigeria April 2010-may 2010
Documented all contacts including sponsors and shareholders using Microsoft word and
excel
Researched on improvement of the unit and supervised all other units working alongside
the accreditation department
Took inventory of all invites consisting of VVIPS,VIPS and REGULAR
Customer service to clients as regards events being held
Attended meetings and gave briefs on current work situation
Trained and supervised two(2) associates on the accreditation process and ticket sales
Accredited guest on the day of event using automated serial numbers
Delivered official report on all activities concerning the event and all invites administered
including excess and deficit on each category of ticket before deadline
Underwriter (intern), Oceanic life assurance ltd, Lagos, Nigeria June 2009-March 2010
Sorted and processed proposal forms and confirmed payment using access
Converted proposal forms to policies
Filled and documented all policies manually with proper evidence
Uploaded passport photographs using scanner machine and pdf files
Printed and sorted certificates that was sent to various branches for proper distribution
Posted and tracked all documents in transit including returned policy forms
Customer care service to call-in and walk-in clients on underwriting issues
Maintained relationship with associates and attended to their specific needs
Marketing/Projects Officer, Safequip Nigeria ltd, Lagos, Nigeria February 2008-February 2009
Marketed and promoted all products of the company
Maintained relationship and negotiated with clients of the company
Wrote up proposals and did presentations for contract biddings
Supervised and supported all projects being handled by the company
Researched, compiled and summarized data to report and briefed management
Kept all documents of the company ranging from certificates to tax clearance
Participated in team efforts to deliver administrative and management support to projects
Consistent with the company’s mission and made suggestions to improve projects initiative
Education
University of Lagos, Akoka, Nigeria
Bachelor of Science( B.sc) in Actuarial Science, 2008
University of Lagos, Akoka, Nigeria
Diploma in Actuarial science,2003
Computer skills
MS Office 95-2010 (MS Word, Outlook, Excel, Power Point,)
Skillful in utilizing all office equipments and conducting extensive research via numerous
databases
FATIMO Y. AIYEDOGBON
2661 Rainy Spring Court, Odenton, MD 21113 Tel: 410-***-****
ablole@r.postjobfree.com
Professional Summary:
Experienced professional marketing and projects supervision ranging from small scale financial
management to underwriting life assurances at different levels. Seeking a position utilizing strong
management and leadership skills. Possess strong organizational and communication skills (oral
and written).Team player with the ability to work under minimal supervision in a deadline-driven
environment while handling multiple assignments. Ability to multitask, prioritize and produce timely
reports under time constraint with outstanding work ethics. Demonstrated ability to learn new
concepts quickly as applicable to work.
Professional Experience and Accomplishments:
Accreditation Officer, Smooth Promotions plc, Lagos, Nigeria April 2010-may 2010
Documented all contacts including sponsors and shareholders using Microsoft word and
excel
Researched on improvement of the unit and supervised all other units working alongside
the accreditation department
Took inventory of all invites consisting of VVIPS,VIPS and REGULAR
Customer service to clients as regards events being held
Attended meetings and gave briefs on current work situation
Trained and supervised two(2) associates on the accreditation process and ticket sales
Accredited guest on the day of event using automated serial numbers
Delivered official report on all activities concerning the event and all invites administered
including excess and deficit on each category of ticket before deadline
Underwriter (intern), Oceanic life assurance ltd, Lagos, Nigeria June 2009-March 2010
Sorted and processed proposal forms and confirmed payment using access
Converted proposal forms to policies
Filled and documented all policies manually with proper evidence
Uploaded passport photographs using scanner machine and pdf files
Printed and sorted certificates that was sent to various branches for proper distribution
Posted and tracked all documents in transit including returned policy forms
Customer care service to call-in and walk-in clients on underwriting issues
Maintained relationship with associates and attended to their specific needs
Marketing/Projects Officer, Safequip Nigeria ltd, Lagos, Nigeria February 2008-February 2009
Marketed and promoted all products of the company
Maintained relationship and negotiated with clients of the company
Wrote up proposals and did presentations for contract biddings
Supervised and supported all projects being handled by the company
Researched, compiled and summarized data to report and briefed management
Kept all documents of the company ranging from certificates to tax clearance
Participated in team efforts to deliver administrative and management support to projects
Consistent with the company’s mission and made suggestions to improve projects initiative
Education
University of Lagos, Akoka, Nigeria
Bachelor of Science( B.sc) in Actuarial Science, 2008
University of Lagos, Akoka, Nigeria
Diploma in Actuarial science,2003
Computer skills
MS Office 95-2010 (MS Word, Outlook, Excel, Power Point,)
Skillful in utilizing all office equipments and conducting extensive research via numerous
databases
Contact this candidate