Customer Service Manager
Resume:
Selena Ponce
***** ******** ******, *******, ** *7042
ablola@r.postjobfree.com
Objective Seeking for a long-term career with an organization that
offers challenges to utilize my professionalism, computer
knowledge and customer service skills in a fast-paced
environment.
Skills Excellent Organizational Bilingual/Spanish
Skills Work well under pressure
Strong Customer Strong Work Ethic
Relations Skills Staffing and Hiring Process
Computer Proficiency Personnel Training and Evaluation
Advanced Data Entry Supervisory Skills
Skills Team Player, Energetic and "Can Do"
Accounting Experience attitude
Word Processing Ability to work independently
Document Presentations A Self-Starter and work with minimal
General Office Duties supervision
Multi-task Skills Reliable, Honest & Efficient
Ten-Key 13,000 /60 WPM
Computer: Proficient in Microsoft Word, Excel, Microsoft
Outlook and Internet Explorer.
Experience Personal Secretary 12/05 to
Children's Educational Network, Inc., Escondido, 02/08
CA
Primary support role to CEO and Executive
Assistant to the executive management team.
Preparation of reports and presentations,
coordination of domestic & international travel
arrangements, coordinated and reserved rooms for
workshops, seminars, special events and public
fairs, prepared all needed material for various
events & business meetings, managing multiple
schedules and business/personal calendars,
managed several projects, contacted and
scheduled interviews, trained 3 employees in
proper administrative procedures, scheduled food
service for meetings when required, acquired
excellent communication and interpersonal skills
with the CEO, communicated professional and
respectfully with clients, management and staff,
expense processing, answered & screened phone
incoming calls with proper phone etiquette,
accustomed to fast-paced, high-pressured
position, demonstrated ability to prioritize
multiple tasks, meet deadlines and provide
quality service, accepted increasing
responsibility demonstrating flexibility and
ability to learn quickly, recognized for
outstanding job performance. Additional tasks as
requested.
Accomplishments:
Researched and set up a voice mail answering
system. Result: Saves time for both the
receptionist and the customers.
Spearheaded office remodeling project to present
a more professional appearance, improve space
utilization, and streamline foot traffic.
Maintained stationary and paper goods inventory.
Organized computer data and reports to enable
easy access to information.
Responsible for Accounts Receivable, Accounts
Payable and all administrative functions on
payroll before a permanent accountant were
hired.
Office Manager 01/05 -
OEM Production, LLC - Vista, CA 07/05
Owner/Self-Employed 03/04 -
West Dreams, Inc. - Houston, TX 03/06
Executive Secretary 03/03 -
Amidee Capital Group, LLC - Houston, TX 01/05
Legal Secretary 06/99 -
JS Rudsenske, PLLC - Houston, TX 03/03
Sales Associate 05/95 -
JC Penney - Lake Jackson, TX 06/99
Education Business Management - Associates Degree 1999
MTI College of Business & Technology - Houston,
TX
Diploma 1997
Brazosport High School - Freeport, TX
Certificates
Introduction to Microcomputer Operation
Automated Business Analysis
Accounting
Microcomputer Word Processing
Windows
References Gina Hayes - Petroleum GEO Services - Accounts Receivable -
Dana Taylor - Supreme Lending, Inc. - Mortgage Banker -
Davylyn Nelson - OrganoGold Coffee Shop - Owner - (979)
418-0174
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