Customer Service Management
Resume:
Melissa Wilson Baxter
High Point, NC 27262
abloju@r.postjobfree.com
Customer focused, hard working, persistent and motivated professional with
administrative experience...Exceptional organizational and time management
skills...Flexibility to manage multiple priorities...Skilled at problem
solving, open communication and a team player
Professional Experience
Branch Banking & Trust Company
Relationship Banker
November 2008 - August 2010
. Establish and maintain client relationships
. Cross selling products and potential client recognition
. Focus efforts on product/service needs based on individual
budget/financial review
. Provide excellent client customer service
. Answer phones, set appointments, pull reports, filling
Woodforest National Bank
New Branch Opening Team Member May
2007 - November 2008
. Traveled to open new branches by establishing a relationship with Wal-
Mart managers and associates
. Trained managers and staff on teller stations, cash handling and
branch budgeting
. Marketed to public and Wal-Mart associates
. Exceeded goal of 200 new customers in eight weeks
Pembroke & Erwin
Retail Banker
May 2006 - April 2007
. Served as team leader for Children's Miracle Network Fundraising
. Worked as a Teller, opening accounts and providing customer service
. Marketed Wal-Mart associates and staff while maintaining a good
relationship with management
. Resolved customer issues to exceed customer satisfaction and retention
. Utilization of bank product/service knowledge to expand opportunities
for selling products
Wesleyan Christian Academy
Women's Basketball Coach
2008 - 2009
. Responsible for overseeing the girls basketball program
. Conducted developmental camps centered on Christian principles with
focus on individual and team development
. Implemented and conducted off-season individual and weight workout
programs
Technical Skills
Proficient in Microsoft Office Suite programs including Word, Excel and
PowerPoint; Microsoft Outlook;
WWW browsers and other Internet tools
Education
University of North Carolina at Pembroke
Bachelor of Science, Mass Communications, Concentration: Public Relations,
Minor: Marketing
Graduated May 2007
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