Customer Service Manager

Arthur L Wright

**** ***** ***** ** *** ***,

Columbus,

Georgia 31906 Home 706-984-

8767

abloi8@r.postjobfree.com

Objective

To obtain a position within your company.

Skills

. Knowledge of disciplinary, coaching and counseling procedures

. Strong verbal and interpersonal skills

. Capable of functioning in an independent environment

. Work well under high priority tasks

. Basic Knowledge of MS Word, MS Excel, MS Outlook, MS PowerPoint,

Windows XP

. retail sales, and data entry experience

. Basic knowledge of employment laws and accounting principles

Work Experience

November 2009 - March 2010

Rent -A- Center

Customer Service Rep / Account Manager

Columbus, Georgia

. Review expired accounts and communicate with customers to promote

timely payments

. Resolve issues that a customer have with their account

. Maintain accurate records of past due accounts

. Complete customer service calls in a timely manner

. Deliver and retrieve merchandise to and from customers

. Install merchandise and provide customers with instructions for proper

use

. Process customers payment

May 2007 - 2009

Aflac Incorporated

Support Service Inbound Distribution

Columbus, Georgia

. Corresponded with managers, supervisors, team leaders and coworkers

via e-mail, telephone, and face to face

. Opened, verified and keyed internal mail items and distributed to

proper recipients

. Worked with minimal supervision to provide superior customer service

. Trained new employees in departmental procedures and the use of

machines and technologies specific to job functions

. Worked with managers, supervisors, and team leaders to improve

production and efficiency

June 2006 - August 2006

Manpower Staffing Service

Inventory Clerk/ Warehouse Associate

Columbus, Georgia

. Checked orders for quality and proper shipping

. Prepared customer orders for shipping

. Maintained daily quota

. Corrected Errors in shipping orders

. Performed varies duties as assigned

August 2004 - March 2006 Randstad Staffing

Service

Material Handler/Warehouse Associate

Columbus, Georgia

. Assisted customers with purchases and donations

. Managed inventory

. Greeted patrons entering facility

. Stocked all material in their assigned location

Volunteer experience

October 1999 - Current Baptized Believer Inc

Organizer / Financial Assistant Columbus, Georgia

. Assisted in fundraising projects

. Implemented projects with a team

. Worked in an independent environment to carry out projects

Education

August 2009 - Present Columbus State University

Major- Information Technology

Anticipated Graduation Date May 2012

April 2007 - March 2009 Columbus Technical

College

Major - Business Management

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