Customer Service Sales

Tawana D. Wilson

*** ****** ***** *****

El Paso, Texas 79928

912-***-**** Cell

ablogu@r.postjobfree.com

Skills profile

Well rounded background in Consumer Paper Products, training, safety, operations and consumer affairs.

Excellent experience developing and implementing a variety of programs, including those SAP

Skilled in creating BOL’s, Inventory, Returns, Experienced in writing and delivering presentations for

executive meetings

Microsoft Office 2007

Forecasting

SAP

P40

P43

Lotus Notes

MFG Pro

Windows 2000

Windows XP

Education

2009 Columbia College Columbia, MO

Bachelor of Science in Business Administration

2002 2003 Savannah Technical College Savannah, GA

Diploma, Business & Office Technology

Diploma, Medical Office Clerk

Experience

2007 Present Philips Remote Controls El Paso, TX

Customer Service Rep

Receive customer orders and forecast.

Check orders against firm horizon and forecast, and feedback abnormalities.

Monitors customer demand pattern based on MPS figures, and communicate with customers for future

forecast.

Determine best committed delivery date through PSI( production, sales & inventory for orders that are

not in line with forecasts/ firm horizon.

Monitors customer credit limit and review with F&A supervisor if shipments to those customers whose

credit limit exceeded should continue.

Assure that customer forecast and orders are loaded in SAP and scheduled.

2003 2006 American Port Service/GA Pacific Savannah, GA

Georgia Pacific Customer Service Rep

Create bills of lading and customer products for picking up consumer paper products in SAP.

Served on team that created short and long term department objectives in accordance with company

goals.

Administer safety program at local plant and work with safety coordinators at company’s three other

plants to address safety issues presented by employees.

Updated and implemented safety training program for product manufacturing groups at all plants, which

reduced on the job injuries by 75%.

Set appointments for unloading and loads to be picked up or dropped at each warehouse.

Accounts payable/accounts receivable

Create shipments and bring inventory into WMS, warehouse management systems.

2002 2002 Dillard’s Augusta, GA

Customer Service Associate

Initiated store inventory for accessories departments on quarterly basis.

Stock new merchandise and scan markdowns.

Processed payments and open accounts, and returns.

Assisted customers with merchandise and sales.

Accounting Accesss Colorado

o

Springs, CO

Secretary/Personnel Asst

2

Worked with training manager to develop and implement New Employee Orientation Program(NEOP).

Accountable for answering multiple phone lines in large office.

Assisted with payroll and recording hours employees worked.

Formed spreadsheets and images on PowerPoint for presentations.

Prepared memos and letters in a timely manner.

1999 2000 MCI

Colorado Springs, CO

Customer Service Representative

Assesed customer accounts.

Verified addresses and made sure account information was correct.

Opened new accounts and offered new products to customers.

Issued credits on customer accounts and received payments.

1998 1999 Defense Commissary Agency Ft. Carson, CO

Customer Service

Checked Id Cards

Assisted in ringing and purchasing of merchandise.

Counted register tills and closed till at the end of shift.

Received cash payments, debits and credits, and checks.

Interests

IAAP, International Association of Administrative Professionals

References Available upon request.

3

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