Project Manager Quality Assurance

**** **** *** ****** **** NIPPARD

716-***-**** (Cell)

Milford, OH 45150 *********@*****.***

PROFESSIONAL HIGHLIGHTS

> Strong Object-Oriented and mainframe credit and debit card experience in

the Banking industry, with an emphasis in the .NET framework, and web

development.

> Seasoned project management professional in both distributed and

mainframe environments.

> Excellent communicator with strong leadership, business, analytical and

technical skills.

> Passionate teacher and trainer, with customer-centric ideology, and a

proven ability to create and deliver high-quality technical solutions to

business issues.

> Opportunistic, goal-oriented, proactive and creative, with extensive

project management involvement in all phases of the software development

life cycle.

> Proven strong academic and business aptitude, with a lifelong learning

paradigm, and a consistent commitment to total customer satisfaction.

WORK EXPERIENCE (FULL-TIME)

Senior Operations Support Analyst (Contract), COMSYS, Blue Ash, OH (08/10 -

Present)

. At CitiBank, provided operations support for project Release

Management Testing (RMT) to

multiple testing regions, migration and execution of mainframe JCL

and batch jobs, OPC

scheduling of daily batch cycles, application defect resolution, and

mainframe IPLs.

. Responsible for escalation of code migration and batch scheduling

issues to application

managers and project leaders, and development of region specific

testing environments.

. Required Skill Set: IBM Z/OS, CICS, COBOL, Natural/Adabas, OPC Scheduler,

SDSF, TSO, JCL, ISPF, File-Aid, Control-M, and ChangeMan.

Buffer Helper (Contract), Kelly Services, Inc., Amherst, NY (06/10 - 08/10)

. At McGard-McCauley, LLC., assisted buffer operator with buffing and

preparation of lug

nuts for automotive assembly.

. Drive forklift, prepare skids and buffer machine for daily operation,

perform cleanup.

Substitute Computer Technology Teacher (Contract),

Academy of Science Charter School, Buffalo, NY (04/10 - 06/10)

. Grades 9 - 12: Taught computer technology and programming language

courses.

. Responsible for development of computer science curriculum, grading

and evaluating

students, reporting student grades, attending faculty meetings, and

supervision of students.

. Diagnosed and resolved computer lab networking issues, performed

maintenance and

upgrades of computer network and devices, and performed system

administration and

networking functions.

Web Developer (Contract) - Silent Partners Marketing, Inc., Buffalo, NY

(03/10 - Present)

. Using cpanel Accelerated, developed three web sites for satellite

locations of Pamper

Yourself Boutique, Inc.

. Using PHP and MySQL, constructed database SQL queries which populated

tables for

Pamper Yourself Boutique websites.

. Developed HTML and CSS code to specify layout and formatting of

websites.

. Developed Google Analytics code for optimizing website search engine

queries.

Operations Programmer (Contract) - KJT Group, Honeoye Falls, NY (12/09 -

01/10)

. Completed market research online survey programming for the

pharmaceutical and medical

device industry, using Confirmit, SPSS, PHP, SAS, HTML, JAVA/J2EE,

ASP, and CSS.

. Used project methodology to interpret project needs and requirements,

develop and debug web-based survey programs, and perform maintenance

throughout the lifecycle of a project.

. Used SPSS and SAS to create banner specifications, reports, market

segment derivation, and made recommendations to research teams to ensure

efficient tabulation and meaningful table output.

. Provided all programming, analytical and technical services needed in

support of online survey questionnaire testing and deployment.

Technical Support Analyst (Contract) - Your System Expert, Cheektowaga, NY

(03/09 - 12/09)

. At BJ's Retail Outlets - As technical lead, installed Cisco IDF/MDF

switches, installed

CAT-5, CAT-6 and fiber optic cabling for patch panels, completed site

surveys of existing

network infrastructure, managed LAN networks, diagnosed and resolved

LAN issues.

. At commercial customer sites - Completion of work orders requiring

replacement and

formatting of PC hard drives, installation of Windows XP Professional

operating system,

Microsoft Active Directory setup and configuration, installation and

configuration of HP,

Lexmark, Xerox and Dell printers and copiers, building,

troubleshooting, and repairing

computers, replacing failed printer parts, installation of notebook

and desktop computers, PC

rollouts, and replacement of failed computer hardware.

Senior Consultant (Contract), Computer People, Buffalo, NY (03/09 - 05/09)

. Fleet Management System Upgrade @ National Fuel Gas - Completed

feasibility study for

legacy application upgrade, resolved production issues, and

documented system processes.

. Required Skill Set: CICS, COBOL, Natural, OPC Scheduler, SDSF, TSO, JCL,

ISPF, and Assembler.

Senior Analyst, M&T Bank, Buffalo, NY (07/05 - 02/09)

. Using Microsoft Excel, developed spreadsheets for financial and runtime

trend analysis.

. Using Windows Server 2008, maintained and configured profiles and roles

for lockbox users.

. Developed reports and statistical analysis data used by lockbox

operational managers.

. Wholesale Lockbox FoxPro Project - Coordinated SDLC activities, trained

and scheduled onsite and offshore resources, and developed the Master

Test Plan.

. Branch Truncation Manager Project - Using Connect:Direct, IDMS, CICS,

JCL, COBOL II, and Control-M, developed online and batch processes from

functional specifications, for debit/credit card item processing.

Executed batch processes using CA-7 scheduler.

. Wholesale/Retail Lockbox Imaging Projects - Using Perl, Korn shell

scripting, crontab, UNIX SUN/OS command line, Visual FoxPro, PL/SQL

queries in Oracle 10g, SQL Server 2003, ASP.NET, PHP, XML, Java/EJB, and

HTML, developed, deployed and supported multiple SOA-based web portals

and processes for Lockbox imaging applications.

. Worked with external vendors to install software upgrades, and determine

data specifications for Lockbox document imaging files.

. Developed debit and credit card transaction processing and POS retail

application interfaces.

. Developed and executed manual and automated test scripts, the Master Test

Plan, testing schedules, regression testing, system testing, and User

Acceptance Testing.

. Completed unit, system, integrated, regression and user acceptance

testing for all projects.

. Sarbanes-Oxley - Formulated evidence of testing and auditing

documentation for all projects.

. Using HP Service Center, opened, resolved and closed production problem

tickets.

. Using Panvalet and CA-Harvest, migrated application code to certification

and production.

ASTECH Consultant, ACI Worldwide, Omaha, NE (04/04 - 06/05)

. Bradesco Bank, Brazil - As onsite project manager, guided installation

and configuration of Base24-es payments manager software, and facilitated

resolution of project issues with remote development and onsite project

team.

. Using Perl, UNIX Korn shell, C++, Object-Oriented Java, Eclipse,

J2DK/EJB, Microsoft Visual Basic .NET, ASP.NET, XML, CICS, JCL, Microsoft

Exchange Server, Microsoft Active Directory, and agile development

methodology, developed and coded Websphere Server and EJB packages to

deploy web-based portal POS debit/credit card process interfaces for

Star, Maestro, and Cirrus networks.

. Trained corporate end-users in Base24-es application functionality and

configuration.

. Developed Base24-es training materials and customized installation

guides.

. Using OS/390 mainframe and Tandem, created formatted files for payment

transactions.

. Developed debit and credit card transaction processes for POS compliant

devices, bank branches, and automated teller machines.

Software Development Engineer II, CSG Systems, Omaha, NE (12/99 - 04/04)

. Using COBOL, CA-7, Zeke, Assembler, JCL, NDM, DB2, CICS, IMS DB/DC,

Control-M and DYL280, deployed defect-free legacy software applications

in a batch and online mainframe and midrange development environment.

Reviewed GAP analysis of existing systems.

. Production Batch Cycle Efficiency project - Developed, analyzed, tested

and implemented multiple COBOL application processes.

. Developed Gentran X.12 EDI processes to create ACH files for FTP

transmission to external customers.

. Conducted quality assurance peer reviews of COBOL application code.

. Responsible for 24x7 on call rotational support for batch and online

applications.

. Performed Quality Assurance testing execution cycles for system and

integrated testing.

Software Engineer, First Data Resources, Omaha, NE (11/98 - 12/99)

. Developed complex credit card applications using CICS, COBOL, MVS JCL and

Endevor.

. As project manager, created project work breakdown structures and managed

project tasks for mission-critical commercial credit card projects.

Senior Manager - Enterprise Software Solutions, Waterloo, Ontario (10/93 -

11/98)

. Pre-Con - As a consultant for Ballantyne & Associates Inc., supported and

enhanced complex Dibol and Fortran programs, and, following the testing

and implementation phases, trained the end user(s). Developed programs in

COBOL on a VAX/VMS platform.

. Nissan Canada - Using Natural/Adabas/Construct, COBOL, VSAM, Assembler,

DB2, and JCL, developed functional specifications for Supply Chain and

Automotive manufacturing systems on OS/390 mainframe. Conducted quality

assurance testing.

. The Mutual Group Insurance Company - Using Natural/Adabas/Construct,

COBOL, SAS, CICS, JCL, IDMS, VSAM, DB2, and ChangeMan, developed and

implemented enhancements and new functionality to health insurance and

life insurance applications.

. Mackenzie Financial Corporation & Royal Bank of Canada - As project

manager, guided Y2K enhancements to insurance, mutual funds and brokerage

legacy systems coded in COBOL, Natural/Adabas/Construct, CICS, DB2, IMS

DB/DC, and C.

. Government of Ontario - Developed automotive licensing applications using

CLISTs, REXX execs, COBOL, Natural/Adabas/Construct, ChangeMan and

Microsoft Access.

WORK EXPERIENCE (PART TIME)

Event Specialist, Crossmark, Inc., Cheektowaga, NY (03/10 - 08/10)

. At Sam's Club stores, responsible for setup and breakdown of

demonstration event, including

the serving of food and non-food products.

. At scheduled date and time, executed demonstration, prepared and

served food samples,

promoted product, engaged and educated audience on products.

. Assembled and disassembled materials and equipment used in event.

. Followed all food safety requirements and regulations.

. Cleaned equipment (such as microwave ovens, fryers, skillets) and

demonstration areas after

use.

. Built strong relationships with store managers and customers.

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Bottom of Form

EDUCATION

Master of Business Administration (March, 2005) Graduated Cum

Laude

Bellevue University, Bellevue, Nebraska GPA:

3.80/4.00

Bachelor of Science in Computer Science (April, 1984)

Memorial University, St. John's, Newfoundland, Canada GPA: 3.50/4.00

Bachelor of Education - Secondary Education (April, 1984)

Memorial University, St. John's, Newfoundland, Canada GPA: 3.50/4.00

CERTIFICATIONS

New York State Secondary Teaching Certification - Computer Technology:

Grades 7 - 12

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate