Sales Customer Service
Resume:
Chris Tonn
Columbus, OH *****
mobile 614-***-****
******@*****.***
Objective:
To advance my sales career by leveraging my unique combination of
education, experience, and skills to a successful partnership in the
industrial supply industry.
Experience:
Customer Service Associate, Grainger Industrial Supply: July 2002 to
August 2010
. Inside sales, sales support, over-the-counter sales of MRO supplies
and services to business customers
. Made meaningful contact with over 90 customers per day, with varied
customers ranging from "mom-and-pop" HVAC contractors to complex
manufacturing and government facilities, via multiple channels of
contact-inbound telephone queue, email, fax, mail.
. Spent 12 months as an on-site specialist at a major manufacturing
facility
. Successfully completed many large bids and quotes for local government
and school districts
. Regarded as the product knowledge expert by many long-tenured
colleagues
Sales Associate, Sears Auto Center, November 2009 to present
. Provides professional, timely, and courteous service
. Communicates effectively with customers and service technicians alike
. Consistent top performer in sales
Sales Associate, Home Depot: March 2001 to July 2002
. Lead sales associate in Hardware and Lawn & Garden departments
. Completed Department Manager training
. Recognized as a product expert within the store
Assistant Sales Manager, Sears: February 1997 to March 2001
. Responsible for employee development and sales in the Home Improvement
department
. Created dozens of successful product displays
. Consistently a top seller of power equipment and tool products
Education:
Bachelor's Degree in Business Management, The University of Phoenix, 2006
Achievements:
Recognized for "above and beyond customer experience" with the regional
"WOW Customer Service" award at Grainger, 2nd Quarter 2009
Developed and built an expanded showroom at Grainger, adding approximately
2000 square feet of showroom space to existing 1000 square feet, in a 12-
week timeframe, for under $1500, resulting in a 12% growth rate among
assigned customer-market segment
Skills:
Vastly experienced in Word, Outlook, Excel, PowerPoint, and SAP
References:
Available upon request
Contact this candidate