Customer Service Representative

N ikita C. Dean

*** * ****** **

Waterloo, IA ***03

HM: 319-***-****

Email: ******@*****.***

CAREER OBJECTIVE

Looking to obtain a position where I can have the opportunity to utilize my skills in the

working world.

EDUCATION

S.V. Marshall High School, Tchula, MS

General Education (Diploma)

Graduated: 1996

Holmes Community College, Goodman, MS

Associate of Business Office System Technology

2 yrs: 1997

Healthcare Institute, INC., Jackson, MS

Phlebotomy 1yr. and 9 wks

Certificate of Completion (168hrs)

Online Phlebotomy (universalclass.com) (19.50hrs)

Graduated: 2004

Ashford University (Online) Clinton, IA

Currently Majoring: Health and Human Services

QUALIFICATIONS

• Strong organizational skills with attention to detail

• Motivational skills

• Excellent written and oral communication skills

• Excellent customer interaction skills

• Proficient in Microsoft Word, Works, Excel, PowerPoint, Access, Spreadsheet, Office,

Internet Explorer, basic PC skills, Email, etc.

• Proven problem-solving and decision making abilities

• Ability to establish effective relationships with clients and or patients

• Ability to work independently

• Flexible and adaptable to change

EMPLOYMENT

June 2007-May 2008: Gwin Snack Bar – Cashier/Stocker, Tchula, MS

Duties: Working as a Cashier/Stocker, I assisted customers as they entered the

store to purchase food items along with different other items. I even stocked

shelves with can goods. (8 hrs. per week)

October 2006-June 2007: Delta Surgical Clinic – Medical Records Clerk, Greenwood,

MS

Duties: As a Medical Records Clerk, I assisted doctors, nurses, and patients with

important medical records, answered the phone, input important information into the

computer database, pulled and filed medical records, scheduled patient’s appointment,

help others when needed, kept work station clean throughout the day, etc. (8 hrs. per

week)

June 2005-September 2006: Unicel – Customer Service Representative, Greenwood,

MS

Duties: Working as a Customer Service Representative, I assisted customers with their

cell phone payments, answered the phone, answered any questions that the customers

may have had about their bill(s) {problem solving skills}, assisted others in the store with

any purchases that they may have had, helped others as needed, kept my work station

clean throughout the day, ability of working along and independently, etc. (8 or more

hrs per week)

July 2004-May 2005: Delta Health Center – Phlebotomist, Greenville, MS

Duties: Working as a Phlebotomist, I took on the duties of drawing blood, Urine

Specimen, Finger sticks, EKG’s Venipuncture, Vita signs, etc. I also input information

into the computer database once the tests have been read, and kept my work station clean.

(8 hr. per week)

INTERNSHIP

2003-2004

Delta Health Center, Greenville, MS

Phlebotomy/Medical Records (supervised job training weekly)

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