Customer Service Sales

Lyle Francisco

**** ********* ** *******, ** ****8

616-***-**** - **************@*******.***

Harris Solutions Group

Good Afternoon,

I am writing to express my interest in the office assistant position. I

recently moved to the Grand Rapids area in order to pursue my business

degree at Grand Valley, and I am seeking employment in a professional

organization in order to supplement my income and enrich my college

experience. I believe that my previous experience in various offices and

the college education I have accrued so far in my pursuit of my degree

could be put to great use to your organization. As noted in my r sum , I am

used to working in fast paced environments, and am more than able to cope

with any stress that can occur in such settings.

You will see after reviewing my r sum that I have made significant

contributions with my previous employers that contributed directly to the

bottom line. These contributions were a direct result of my drive to

accomplish; belief that work should always be performed at 110%, and my

attention to detail. I am a stout believer in going to work each day

expecting to drive as many results as possible. Key points in my skillset

include a wide ranging knowledge of the programs and tools used in many

office settings, the ability to remain calm and organized in the most

hectic settings, and the tenacity to see each job assigned to me through to

its end.

I understand that employers can be leery of hiring students due to the

hectic school schedules of many young professionals. While I have already

set my class and dates and times for this year, I have assurance from the

counseling office that these classes are flexible. I am more than willing

to move classes as needed in order to make myself available to you. I am

willing to work evenings, holidays, or weekends as required by the

position.

I am excited on hearing back from you with any potential employment

opportunities and look forward to meeting you. Please feel free to contact

me at any time to arrange a meeting to see if my skills and talents can be

put to good use within your organization.

Thank you in advance for your time and consideration.

Sincerely,

Lyle Francisco

Lyle Francisco

Phone: 616-***-**** Email: **************@*******.***

SILA and Kaplan certified Customer Service Representative

Offering 4 years of Experience in clerical settings and environments

Well qualified candidate with SILA and Kaplan certifications in Customer

Service with 4+ years of office experience in a fast paced, high volume

businesses - Working on completing an MBA from GVSU. Motivated, hard

working, reliable, and productive; proven ability to deliver high quality

work and excellent customer satisfaction. Areas of strength include:

. A wide range of focused technical skills including experience with the

following programs/programming environments: AS400, Citrix, SAS, C++,

QAS, LDAP, JIRA, JAVA, HTML, SQL, and JXplorer

. Customer relations/Customer retention

. An intricate and up to date knowledge of insurance law and regulation

. 3.31 GPA at GVSU

. Managing and leading teams

. Staying organized in a fast paced environment

Qualification Highlights

. 4+ years of experience in customer service / office settings and

surroundings. Through these experiences, an advanced skillset has been

accrued at establishing professional and long lasting relationships

with customers, coupled with a great deal of experience working with

disgruntled clients and customers ready to abandon service or product.

Great at walking clients through complex systems over the phone and

using a wide variety of web and office tools.

Work History:

Sircon Corporation, a Vertafore Business

Dates - June 25th, 2007 through Jan 8th, 2010

Contact: Connie Osters - 877-***-****

Work Experience Includes - Keeping pace in a fast, results driven call

center environment, handling a broad range of customer requests in a timely

and efficient manner, data entry, using and mastering an array of complex

office tools and software, managing an overseas call center, addressing

customer complaints, following up with various government offices on

matters of insurance licensing and data, assisting with acquisition and

sales with new clients, heading up meetings with senior management,

coordinating and collaborating internal teams on various projects, and

assisting other internal departments on matters of training and data

collection.

American Collegiate Marketing

Dates - May 22, 2006 through June 15th, 2007

Contact: Lee Kyle - 517-***-****

Work Experience Includes - Promoting sales with our clients, data entry,

answering numerous customer questions in relation to our product, assisting

various teams with data collection and organization, assisting management

with training of new hires, mastering the AS-400 programming system, and

retaining disgruntled clients.

Contact this candidate