Customer Service Sales

HEATHER R. MAURO

*** ******* ****** ******** *******, CO 80911 • 719-***-**** or 719-***-****• ablobv@r.postjobfree.com

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Profile & Summary of Skills:

• Well organized, diplomatic, professional, diverse, and hard working individual

• Demonstrated ability to think analytically, critically, and creatively

• Strong leadership skills including – experienced in management to include: supervising, hiring, training,

and evaluating, scheduling several employees; ordering supplies and maintaining and auditing supply inventory;

working under strict deadlines, knowledge of human resources practices and procedures

• Excellent written and oral communication skills: Knowledge of grammar, spelling, capitalization and

punctuation to accurately type material and prepare correspondence, reports, and research.

• Effective team player able to work with diverse groups

• Ability to work independently with minimal supervision

• Ability to adapt well to a fast paced, stressful, and challenging situations

• Highly intelligent – able to adapt to new duties/changes in assignment easily

• General office experience: fax, copy, alphanumeric filing, data entry, scheduling appointments, recognition

of clients, and reception

• Computer Savvy: use of both Microsoft and Mac OS; Microsoft Word, Excel, PowerPoint, Outlook;

Internet and Database Research; QuickBooks; Typing 70+ w.p.m.

• Extensive direct experience with military personnel and their dependents and family.

Education:

• Bachelor of Arts in Political Science with Minors in Pre Law Studies and Philosophy

University of Colorado at Colorado Springs, Colorado Springs, CO

Relevant Coursework:

Psychology

Psychology of Adjustment

Sociology: Marriage and the Family

Defendant's Rights

Politics and The Law

Psychology and The Law

Introduction to Global Politics

Politics of State and Local Government

Political Inquiry and Research

Philosophy of The Law

Comparative World Politics

United States in World Politics

Administrative Law

Constitutional Law

Law Politics and Society

Quantitative and Qualitative Mathematic Reasoning

Business and Administrative Writing

Advanced College Composition

Criminal Procedure

Critical Issues in Criminal Justice

Excel Beginners & Intermediate

QuickBooks Beginners & Intermediate

Awards and Honors:

2006 Certificate of Appreciation for Volunteering (Brigade Level) for volunteer service with 3 16 Field Artillery

Regiment

2007 Certificate of Appreciation for Volunteering (Brigade Level) for volunteer service with 3 16 Field Artillery

Regiment

2007 Molly Pitcher Volunteer Award (Division Level) for volunteer service with 3 16 Field Artillery Regiment

2009 President’s Volunteer Service Award for service at the Colorado Springs District Attorney's Office.

2010 Division Comander's Volunteer Appreciation Award (Division Level )for volunteer service with 3 16 Field

Artillery Regiment

Consistently a Dean’s List Student in college from 2007 2009

Work Experience:

3 16 Field Artillery Regiment Family Readiness Group Leader (Volunteer)

Fort Carson, CO December 2009 Present

April 2005 – May 2007

• Serving as FRG Leader for Bravo Battery; assuming leadership role and performing said activities with

minimal supervision and direct contact with unit chain of command.

• Supports the 3 16 FAR by: disseminating confidential information to the families attached to the unit's

Family Readiness Group (FRG); creating and updating family contact information rosters; organizing events,

fundraising, and group activities

• Experience interpreting administrative guidelines relating to the Family Readiness Group Program.

• Knowledge of and skill in navigating the Family Readiness websites

• Knowledge of current Family Readiness Program requirements, resources, available services, and

administrative rules, guidelines, regulations, precedents, objectives and policies

• Knowledge of current community and social service agencies and resources and services available on the

Fort Carson installation and surrounding community

• Ability to determine family service, community or social service needs, make referrals to appropriate

agencies, and advise and locate resources applicable to Family Services.

4th Judicial District Attorney’s Office Legal Secretary, Victims Compensation and

Restitution; Legal Assistant Discovery Department;

Clerk, Records Management (Volunteer)

Colorado Springs, CO July 2008 July 2009

• Read critically and assess felony records to determine the proper restitution needs of victims in order to

close and resolve the issue. This process involved extensive research of documentation and intense contact with

victim and various bodies that could assist in determining the appropriate financial responsibility.

• Provided customer service often regarding detailed and confidential information.

• Prepared materials for the discovery process. Including digital imaging, paper files, and multimedia

evidence.

• Collected, filed, and stored of case records.

Jackson Hewitt Tax Service Tax Preparer I

Killeen, TX December 2004 April 2005

• Prepared and assessed the individual state and federal tax returns. Involved the use of due diligence,

determined appropriateness of documentation, entered information on computer software, and tracked

information electronically.

• Provided customer service including: tax law/filings information, offering back products, resolving

customer issues.

• Recognized for having the top sales of company’s “Gold Guarantee” product.

• Performed reception duties including: answering multiple line phone, filing, scheduling appointments, and

customer follow up.

Eckerd Photo Department Manager

Norfolk, VA July 2003 December 2004

• Responsible for daily department operations including: ordering supplies and maintaining supply inventory

producing sales reports, processing photographs, sales, cash handling, daily and monthly data reports to

corporate offices

• Ensured employees were properly trained and complied with company policy and procedure

• Extensive customer service and community contact

Salary Requirements

Negotiable.

Contact this candidate