Customer Service Administrative Assistant
Resume:
Deer Park, Texas *****
ablobi@r.postjobfree.com
ADMINISTRATIVE ASSISTANT: STAFF MANAGEMENT/INTER-OFFICE COMMUNICATIONS
. Extensive telephone communication and appointment scheduling experience
. Familiarity with human resource laws and procedures
. Extensive expertise handling all aspects of communication. memorandums,
letters
. Proven ability at managing a team of 10-20 employees
. Strong ability to work with internal management and staff as well as
outside clients
CORE COMPETENCIES
Data Entry ( Filing ( Multi-line Phone ( General Management
( Event Coordination ( Texas Workforce Commission Claims and Disputes
(Daily use of Microsoft Office Programs
PROFESSIONAL EXPERIENCE
CRAZY ALAN'S SWAMP SHACK, Kemah, TX ( 05/2010 - Present
A Cajun restaurant established in May 2010. Specializing in fresh seafood
and gourmet hamburgers, the Swamp Shack offers a fun, laidback family
atmosphere.
Marketing Manager/Wait Staff
Customer relations and customer service specialist. Company representative
at all Chamber of Commerce events, coordination of all company specials and
events, coordinate and manage marketing teams of four or more, and general
customer service.
NEOGENESIS WELLNESS CENTER AND MEDICAL SPA, Webster, TX ( 11/2009 - 08/2010
A medical spa and wellness center owned and operated by a Plastic Surgeon
in a busy Clear Lake hospital offering every amenity from hair services,
massages, body treatments, laser hair removal, facials, liposuction, nail
services, and even make-up application and lessons. The wellness center
offers gym equipment, a personal trainer, a pool and a Yoga/Pilates studio.
Company closed August of 2010.
Patient Relations Coordinator
Client relations with front desk responsibilities including management of
10-15 employees, event coordination, company representative at a variety of
social events, scheduling clients, preparing files for the doctor and/or
staff members, bi-monthly inventory (product loss/gain), giving new clients
tours of the facility, inter-office communication, preparing payroll and
monthly promotional posters and mail-outs.
EMISSION MONITORING SERVICE, INC. Baytown, TX ( 12/2008 - 09/2009
A privately owned environmental company that ensures both state and federal
regulations are being met within the chemical plants. Established in 1986,
EMSI has quickly grown to support the biggest names in the industry
expanding from Pasadena, Texas to Chicago, Illinois.
Human Resource Representative
Human Resource team member with verbal and written points of contact with
employees, outside vendors, and clients. Position requires the ability to
make decisions on formal subjects with little to no supervision in time
sensitive situations as well as event coordination, interview/hiring
process, completing background checks, conduct new hire orientations,
benefit enrollment employee database maintenance, preparing monthly awards
and birthday/anniversary cards to be mailed to qualifying employees and
clients.
FALLS A/C AND HEATING, La Porte, TX ( 03/2007 - 01/2009
Family owned air conditioning and heating company located in La Porte,
Texas. Established in the early 1990's, Falls A/C and Heating was quickly
named the top company within 4 different home warranty companies for
Houston and it's surrounding areas.
Office Manager
Customer service team member and direct point of contact for customers,
vendors, and employees. Ensured company's customers receive above average
level of service or help with questions and concerns. Supervised 8 to 11
employees, coordinated employee schedules and service calls, and performed
general office duties. Position requires ability to recognize and react to
varying service needs, provide information in response to inquiries about
products, services, and insurance as well as handle and resolve complaints.
DENNIS SLATE, ATTORNEY AT LAW, Deer Park, TX ( 02/2004 - 05/2005
Client focused law practice serving the Deer Park, Pasadena, La Porte,
Baytown, Clear Lake, Houston, and Galveston areas.
Administrative Assistant
Coordinated schedules, composed legal documents, prepared files for court,
placed orders for supplies, as well as general office duties. Utilized
communication skills and extensive knowledge of Microsoft Office programs.
EDUCATION
SAN JACINTO COLLEGE, Pasadena, TX
Contact this candidate