Customer Service Manager

C ydné (Cyd) S. Paugh

**** **** ****, ******, ** 45102

*******@***.***

Mobile: 513-***-****

Home: 513-***-****

Work H istory :

December 2007 – Present

L ifePoint Solutions, Amelia, OH

Case Manager : Provide services consisting of: health and wellness education, implementing

safety guidelines, part t ime vocational assistance, Social Security, Medicaid and food stamp

benefit attainment and maintenance, budget and medication management, and

socialization skills to severely mentally disabled adults diagnosed with illnesses such as

post-t raumatic stress disorder, schizophrenia, borderline personality disorder, depression,

b ipolar, and paranoia, and to individuals with dual diagnosis of developmental disabilities

and severely mentally disabled. (32 months)

P rogram Manager for a pilot project initiated by the Social Security Administration and the

Ohio Department of Job and Family Services. Identify candidates with severe mental

d isabilities and compile all documentation necessary by means of interview, research, and

communication with a wide range of hospitals and institutions to support attainment of

Supplemental Security Income and Medicaid benefits in an expedited manner. Work

d irectly with Social Security adjudicators to assure efficient benefit processing and

a ttainment. (8 months)

Develop, submit, and maintain detailed and factual service notes and maintain client

charts. Comply with all regulations regarding client safety, confidentiality, and privacy in

accordance with H IPAA. (32 months)

I nteract and communicate effectively to create, nur ture, and maintain collaborative

relationships with clients, families, medical and legal professionals, and support agencies to

f ur ther enhance client recovery, quality of life, and goal attainment. (32 months)

Work very well both independently and with a diverse group of coworkers and clients.

Routinely assist other team members to complete required tasks. Consistently meet all

agency goals for completion of detailed and accurate reports/documentation. (32 months)

Possess excellent verbal and writ ten communication skills. Excel in time management,

p rioritization, problem solving, and organizational skills. Continually exceed accelerated

monthly agency productivity goals. Have working knowledge of M icrosoft Office Word,

Outlook, and Excel products as well as the XACT database system. (32 months)

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Cydne S Paugh, 513-***-****

August 2002 - August 2004

D istribution Services I ncorporated,

C incinnati, OH

Service Representative: Provide customer service and verification of alternative

merchandise locations with a hand held computer at retail establishments throughout the

C incinnati metropolitan area. (24 months)

August 2001 - August 2003

American Greetings, Cleveland, OH

Greeting Card Merchandiser : Responsible for the display and inventory control of greeting

cards and stationery products as well as the set up and display of seasonal and promotional

merchandise. Worked closely with store managers to create, coordinate, and establish

p romotions as directed by corporate headquarters, provided excellent customer service to all

guests. (24 months)

October 1997 - June 1999

D r Gary Lamond, DDS, M ilford, OH

Administrative Assistant : Responsible for greeting patients, scheduling, billing, record

keeping, insurance correspondence, general administrative duties and customer service.

(21 months)

Volunteer Expe rience:

A merican Humane Association Red Star Volunteer, March 2010 - Present

USA

Trained to provide assistance to pets and livestock in distress due to natural disaster,

abuse, or neglect; deployable nationwide on a voluntary basis.

County Animal Response Team (CART), Cincinnati, January 2010 - Present

OH

Trained in emergency shelter management to assist animals during a declared disaster or

s tate of emergency.

Delta Society, Cincinnati, OH June 2008 - Present

Certified therapy dog handler serving groups and individuals in need of animal assisted

t herapy and/or animal assisted activities in the Cincinnati area.

Northern Kentucky University, H ighland Heights, September 2007 - December 2007

KY

College of Education and Human Services Student Ambassador, a leadership position

representing the university at extracur ricular events to educate prospective students on

academic programs offered.

Clermont County Board of Developmental Disabilities, A ugust 2006 - June 2007

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Cydne S Paugh, 513-***-****

Batavia, OH

Adult computer and life skills class instructor for developmentally disabled sheltered work

p rogram clients. Int roduced and coordinated the Cornell University Feeder Watch

p rogram.

Clermont County Senior Services, Inc., March 2005 - June 2006

Batavia, OH

Program Aide at the Welcome Center providing adult day care service for people diagnosed

w ith dementia and Alzheimer’s disease and requir ing socialization in a supervised setting.

E ducation:

Northern Kentucky University, H ighland August 2006 - December 2007

Heights, KY

Bachelor of Science Degree: Mental Health/Human Services.

University of Cincinnati, Batavia, OH September 2004 - June 2006

Associate of Applied Science Degree: Human Social Services Technology.

G raduated Summa cum Laude

A wards Received:

Clermont County League of Women Voters Orpha Gatch Award August 2007

nominee

University of Cincinnati, Outstanding Sophomore May 2006

University of Cincinnati, Outstanding Human Social Services May 2006

Technology Student

American Greetings Cincinnati Merchandiser of the Year June 2002

Additional I nformation:

I am relocating to the San Antonio area due to my husband’s acceptance of a position with

t he Army Environmental Command at Fort Sam Houston.

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Cydne S Paugh, 513-***-****

Contact this candidate