Customer Service Manager

JESSICA JARAMILLO

**** * **** #****

Home: 915-***-****

El Paso, TX 79912

COLLECTIONS PROFESSIONAL

Collections/Management

1. Top producing sales expert with over 6 years of experience maximizing

sales within highly competitive markets.

1. Establish genuine rapport with clients. Utilize comprehensive product

knowledge and enthusiastic personality to quickly map out client needs

and recommend appropriate solutions.

1. Confident, articulate, and professional speaking abilities. Team

leader and team player.

1. Combine desire, dedication, and determination to troubleshoot client

issues and ensure 100% customer satisfaction.

EXPERIENCE

ADP- El Paso, Texas

09/2006 to 07/2009

Accounts Receivable/Collections Specialist

Collect on accounts with over 99-1000 employees; which have an average of 2-

3 million in revenue; work hand in hand with Resolution Specialist in other

states to ensure clients get the proper care; and advice clients on how to

resolve issues they might have.

PROVIDIAN- El Paso, Texas 09/2001 to

06/2006

Recovery/Credit Specialist

Collect on delinquent accounts; account review and maintenance; assist

cardholders with payment solutions; account analysis; customer service and

OJT floorwalker.

PROJECT BRAVO- El Paso, Texas 03/2001 to

09/2001

Receptionist

Assist clients with questions, and appointments. Answer phones. Screen

clients for qualification for assistance. Assist Community developers with

client files. Setup appointments for Community Developers

LITTLE CEASARS PIZZA-El Paso, Texas 03/1996 to

05/2000

Manager

Managed team of 12 employees. Scheduled shifts, interviewed new

applicants, hired and trained new employees. In charge of accounting

procedures that included bank deposits. Responsible for inventory

processing, calculating, and ordering food products. Handled payroll and

was in charge of assisting customers with complaints and concerns.

BEAUTIFUL BOWS-El Paso, Texas 11/1994 to

02/1996

Assistant Manager

Managed team of 5 employees. In charge of interviewing, hiring, and

training new employees. Assisted customers in selection process.

Merchandising responsibilities included inventory and store set-up.

Responsible for daily accounting procedures that included bank deposits.

ADDITIONAL SKILLS

Bilingual; English/Spanish

Computer Literate; MS Office, Excel, Word, PowerPoint

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