Technical Support Security
Resume:
Kenneth R. Jensen
Phone: 682-***-****
ablo9w@r.postjobfree.com
OBJECTIVE: Seeking a responsible challenging position utilizing my
communication, strong computer and problem solving skills to help find
creative solutions in a diverse quality work environment.
Qualifications
SUMMARY
Currently Working for the Texas Army National Guard as an Information
Technology Specialist
Over 7 years experience in cabling Cat 5, PC Fix and repair, Windows 98,
XP, 2000, 2003, 2007, Vista
Proven skills in team project completion and technical support in multi-
national corporate environments
13 Years combined service in the United States Army, including 2 years
deployment supporting Operation Iraqi Freedom/Enduring Freedom
30 Credit Hours of UNIX Administration and obtained COMPTIA A+
certification
Experienced with Remote software: Telnet, PC Anywhere, Cisco VPN,
ConnecttomyPC, tight VNC.
Experienced with POS systems, Del NCR, IBM, Radiant Systems.
EMPLOYMENT HISTORY
Information Technology Specialist Army National Guard - Dallas,
Texas 02/07-Present
Responsible for network security and stability.
Identifying computer-user problems and coordinating to resolve them
Installing, configuring and monitoring local and wide-area
networks, hardware and software
Compiling, entering and processing information
Providing customer and network administration services such as
passwords, electronic mail accounts, security and troubleshooting
Constructing, editing and testing computer system programs
Conducting data system studies and preparing documentation and
specifications for proposals
Assisting in the design, preparation, editing and testing of
computer programs
Network technical support specialist for phones, emails, and faxes
in an outside environment field operations
Trouble shooting and maintaining switchboard lines, DTG cables, and
multi-channel radio terminals
Developing, supporting, and processing data communications systems
on office network platforms
POS Helpdesk Specialist Radiant Systems Inc - Fort Worth,
Texas 08/07-07/08
Supported over a hundred Point-of-Sales restaurant chains, with
network, credit card and POS software support.
Including thumb scanner biometrics, Kiosks, Order Confirmation
Display, and remote video monitors.
Provided high level of customer assistance to over 100 clients
daily with technology concerns.
Supported software such as MenuLink, Aloha, Microsoft office,
Inventory Control, Aloha EDC (Electronic Data Transfer)
Maintained an average of 150 resolved tickets per week.
Created and enforced computer security policies on local
workstations.
Remotely supported clients with PCA, Cisco VPN Client, Remote
Desktop, and VNC
Experience with Microsoft Office, Avaya, PeopleSoft (Vantive)
Troubleshoot basic network connectivity issues.
Diesel Mechanic United States Army - Baumholder, Germany
02/04-02/07
. Supervised and instructed up to 15 employees while improving the
shop's ability to meet and exceed their repair goals.
. Maintained 130 vehicles to ensure that they where mission ready.
. Performed daily recovery, and support missions in Iraq to
support military operations and coalition force protection with
0 accidents or security breaches.
. Awarded several medals for outstanding performance while in
Iraq's hostile field environment.
. Accounted for vehicles and tools equipment worth over
$50,000,000 with 0 discrepancies.
. Reported and maintained inventory of equipment on a monthly basses with
status of damaged or replaced equipment.
. Maintains expected performance standards under changing circumstances.
. Maintained 130 vehicles to ensure that they where mission readiness.
. Performed daily recovery missions in Iraq to support military operations
and coalition force protection with 0 accidents and security breaches.
Computer/Telecom Technician Vartec Telecom Inc. - Tulsa, Oklahoma
02/99-07/01
Opened a 3-floor call center; responsibilities included running
cable, building and installing over 900 computers.
Designed and executed technical support documents, tools and
policies that helped achieve company goals.
Maintained inventory of equipment and monthly inventory reports
with status of damaged or replaced equipment.
Maintained and supported Windows and Novell servers.
Troubleshoot basic network connectivity issues.
Monitored user level computer activity for inappropriate use.
Solved several security issues with windows 98 via Registry to
prevent inappropriate access.
Supervised and trained 8 new technicians in the Information Systems
department improving ability to meet and exceed repair goals.
Experience in D.O.S. Windows, UNIX, Lotus notes, Microsoft Office
(Excel, Outlook, PowerPoint, and Word some Access and FrontPage).
Addressed trouble tickets via Phone and electronic trouble tickets
daily.
Maintained functionality and performance of over 900 computers and
verified system was clear of viruses and malware.
Setup users and relocation of existing users with telephone
extensions, calling features such as voice mail, and access codes
via ACD MAT, and updating databases.
Set up phones systems, DNIS, Updated Split data, Position data, and
Pilot data in NEC IMX 2400 Switch.
Assisted in monitoring PBX system performance, assuring dependable
and uninterrupted operation of telephone communications.
Routed call volume to and from corporate office, over a Wide Area
Network
EDUCATION AND CERTIFICATIONS
Currently enrolled in DeVry University Working on Associates in
Network Administration. Euless, TX
30 hours, of Unix Administration, Tulsa Community College, Tulsa,
OK.
Related classes: HTML, Basic and C Programming, Business
Communications, Basic Networking, Data Communications, College
Algebra, and Business Communication, Cisco Routing, and Network
Security.
Completed A+ certification Votech Class and have received CompTIA
A+ Certificate. Tahlequah, OK
Radiant Systems Inventory Control, MenuLink, QuickService,
TableService, Electronic Draft Capture, Certifications
434 hours, Diesel Mechanic School, U.S. Army, Ft. Jackson S.
Carolina
80 hours of Military Science
Contact this candidate