Customer Service Manager
Resume:
Sheng Lee
Brooklyn Center, MN **429
ablo9v@r.postjobfree.com
Professional To contribute my leadership, financial management, accountancy, customer service, and computer applications
expertise to a successful and growing organization.
Objective
Education & Associate of Science Degree with Honors, Accounting, North Hennepin Community College, Brooklyn Park,
MN, 2010.
Professional
Credentials
Selected Coursework, Business and Accounting, Pulaski Technical and Community College, Little Rock, AR,
2007. Full Scholarship.
Diploma with Honors, Sheridan High School, Sheridan, AR, 2007. Graduated Top 25 with GPA of 3.84 on 4.0
Scale. Awarded Full Presidential College Scholarship.
Professional Certification: Computer Concepts.
Expertise • Extensive Accounting Management and Administrative Support expertise
• Superior typing and 10 Key abilities
• Mastery of Microsoft™ Word, Excel, PowerPoint
• Exceptional Customer Service Skills: In person and multi line telephone
• Superior internet navigation skills
• Cooperative, versatile, flexible, organized, friendly, self motivated professional
Sales Associate, Guaranty Bank, Brooklyn Park, MN, 2008 – Present.
Experience
• Key responsibilities for promoting and marketing banking services to clientele
• Knowing how to handle fraudulent activities as well as identifying one
• Accurate and efficient management of financial transactions
• Direct handling of cash, check, and credit transactions
• Management of client accounts, selling of financial products and services
• Essential administrative and reporting functions, meeting compliance requirements
Manager, Duplication Services, East End Intermediate School, Little Rock, AR, 2006 – 2007.
• Utilizing extensive technical and troubleshooting knowledge, operate all duplication equipment to meet the
high demands of the school
• Accurate and efficient processing and fulfillment of duplication requests
• Administrative and clerical support responsibilities
Cashier and Server, Saigon Cuisine, Little Rock, AR, 2006 – 2007.
• Provided exemplary service to restaurant guests
• Complete knowledge of restaurant menu and services
• Greeted and escorted guests utilizing knowledge of the dining room seating plan
• Ensured that the dining experience met expectations and took immediate action to resolve concerns
• Accurate handling of cash, check, and credit transactions
• Utilized knowledge of serving customers with special needs
Memberships & • Phi Theta Kappa
Affiliations • Family Careers and Community Leaders of America
• Jobs for Arkansas's Graduates
• Future Business Leaders of America
Awards & • Honors Graduate, 2010
Honors • Honors Graduate, 2007
• Completer's Gold Medal Award Recipient
• Presidential Academic Award Recipient
Community & • Mentor for Incoming College Students
Volunteer Work • Volunteer, Neighborhood Watch
• Active in my Faith Community
References Available Upon Request
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