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Customer Service Management

Location:
Nesbit, MS, 38651
Posted:
August 29, 2010

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Resume:

Jeffery S. Hale

**** ******** **.

Nesbit, Ms ***51

(901) 484-

****/ 662-***-****

ablo6s@r.postjobfree.com

Seeking Position as

HEALTH & SAFETY COORDINATOR:

Critical Leadership Role in-Process Change Management &

Operational Improvement

Utilizing Information Technology in Improving Quality of Life in

the Community

*Emphasis on Integrity, Quality Management, and Teamwork*

A dynamic, results-oriented, highly effective in Safety,

Training Fire Fighting/Administration Professional with

24 years of dedicated service to the

City of Southaven---the past two years as Fire Chief with

the City of New Albany. Recognized for outstanding

leadership qualities accentuating customer service fiscal

responsibility,

human-resources management and strategic-

planning/bench-marking expertise.

AREAS OF SPECIFIC SPECIALFIC SPECIALIZATION

> Visionary leadership; long/short-term goal setting > Senior-

level decision making

> Managerial accounting/budgeting > Data

analysis NEMS management

> Public/community relations >

Training 1 stories building & development

>Policy/procedure development and enforcement > Demanding

highest ethical management

> Reorganization/reengineering-change management > Resource

utilization/cost management

> Total-quality management

> Community and economic development

CAREER HIGHLIGHTS

CITY OF NEW ALBANY FIRE DEPARTMENT, MISSISSIPPI

6/2008-Present

Fire Chief

Plan, organize, and direct related to emergency medical service fire

suppression and prevention. Responsible for administration, supervision,

and operation of emergency medical service division. Develop and execute

$1.8 million budget. Spearhead the planning, coordination, and delivery of

cutting-edge department training programs. Ensure compliance with governing

standards. Review blueprints and

and building plans for automatic fire-protection systems. Perform fire

scene investigations coordinate arson investigation with state and local

officials. Manage the department information technology infrastructure and

communications system (media/public/police). Continually evaluate and

enhance departmental performance and efficiency. Analyze data and benchmark

data against accepted norms and

internal/external organizations. Work in harmony with directives from the

mayor.

Perform pre-employment background investigations- active in recruiting

processes and individual/group

development. Develop and implement/group/objective and customer-service

program. Review, update,

and/or modify standard operating procedures set by governing agencies as

required. Participate in

maintaining the City's State Rating Bureau fire insurance rating-review

minimum requirement

fire-insurance established by rating service.

Recommend methods procedures for maintaining or lowering the city

rating. Review and recommend city codes and ordinances related to fire

prevention to ensure compliance

with federal, state, and local regulations as well as locally accepted fire-

prevention practices.

> Enhanced the community's emergency medical service (EMT'S) from

nothing

> Computerized and automated the city's incident-reporting and

dispatch system. Team leader managing the change from a paper based

incident-reporting system to a computerized multiuser incident-

reporting and dispatch system.

Notable Achievements-Continued

> Managed and directed transformation from the department's antiquated

radio system to the current state-of -the -art communication system.

> Developed city's current fire code and current fire prevention code-

providing for reasonable

requirements that take into account the city's limited financial

position and available resources for fire-fighting operations.

> Spearheaded the planning/implementation of the department's efforts

to lower the fire rating

class, thereby reducing casualty insurance premiums for residents

and business.

> Developed a comprehensive infection-control plan adhere to state and

federal requirements

And to reduce the Work's compensation cost to the city.

> Prepare annual budget-$1.8 million. Reengineered the department's

budgetary process by

implementing spreadsheet technology. Established templates have been

adopted by other departments to achieve similar gains in efficiency.

> Significantly enhanced department training. Established a process

whereby department

contracts with Southaven Fire and Tupelo Fire Departments and

Northeast Community

College.

> Selected by the Mississippi Firefighters Association for the

President of this association

severing since June 2005.

EDUCATION & TRAINING

Hours of Continual Training in Every Aspect of Fire/Emergency-Service

Delivery & Management

Northwest Community College - 1985 thru 1987

Southwest Community College EMT

Horn Lake High School - May 1985

State of Mississippi Certification

Firefighter 1001-I-II

Fire Officer I-II

Fire Instructor I-II

Mississippi Executive Fire Officer

Mississippi Fire Designate Chief

Certified Mississippi Fire Investigator

-References, Supporting Documentation, and Affiliations Furnished upon

Request-



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