Customer Service Medical
Resume:
Shannon Feeney
**********@*******.***
I am a highly organized professional who thrives in a faced paced
working environment. I a m a honest and hard working individual
looking for a new challenge.
EXPERIENCE M t. Carmel Health Systems March 2006-
December 2009
D isability Administrator
•Claim administration including LOA (Leave of Absence) and Workers’
Compensation, FMLA management, customer service and maintenance of
data and data systems related to occupation and non-occupational leave of
absence and disability
•Validated appropriateness of LOA duration, provided disability claim
management and coordinated return to work process
•Obtained updates and recommendations from the treatment team (physicians
etc.)
•Handled the leaves for 16 of the 26 letters of the alphabet (K-Z)
•Ability to interact effectively with people at varying levels including physicians,
managers, staff and customers
•Strong interpersonal skills
•Dependable and stable personality with the ability to work well under pressure
w ith personnel at all levels of the organization
•Organized with ability to multi- task
•I am a person of integrity
EXPERIENCE Re/Max Towne Center March 2005-March
2006
Administrative/Receptionist
•Answered telephones
•Set up showings for interested buyers
•Provided exceptional customer service to clients
EXPERIENCE T HE RICWEL CORPORATION May 2001-
February 2005
Team Leader
•Coached/trained staff regarding Workers’ Compensation claims processing
•Worked with clients to establish and meet their requirements
•Reviewed referrals and scheduled independent medical examinations (IME),
second opinions and file reviews on Workers’ Compensation claims
•Selected appropriate physician for examination/evaluation
•Prepared correspondence to physicians regarding purpose of
examination/evaluation
•Reviewed medical files to select pertinent medical information for
examination/evaluation
•Reviewed medical reports for completeness and quality
•Oversaw tracking of all incoming referrals and assisted others in department to
reach processing goals
•Cross trained in handling referrals for the Ohio BWC and U.S. Department of
Labor
EXPERIENCE M idwest Chiropractic August 2000-April
2001
Claims administration and Receptionist
•Assisted in scheduling patient appointments
•Filed C-9, C-84 and C-86 forms for compensability, treatment, additional
allowances and bill payment
•Worked with MCO’s and TPA’s with respect to treatment approvals and denials
•Appealed treatment denials and provided supporting medical for treatment
•Handled all Personal Injury claims and worked with attorneys to settle claims
•Assisted doctor in writing narrative reports
COMPUTER KNOWLEDGE
Computer literate with experience in Microsoft Word, Microsoft Excel,
AS400, Ricwel’s customized software, People Soft, PowerPoint and Mt.
Carmel’s access database.
WORK CHARACTERISTICS
•Work well in team atmosphere and also self motivated when working alone
•Well organized and can manage multiple tasks simultaneously
•Enjoy problem solving
•Enjoy helping others
•Able to meet deadline in a high paced environment
•Assist with other office duties, including but not limited to answering phones,
f iling and faxing.
E DUCATION East Tennessee State University
B.A.: Mass Communications
Major: Advertising M inor: Speech
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