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Human Resources Customer Service

Location:
Clinton, OH, 44216
Posted:
August 29, 2010

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Resume:

*** ****** *****

Drive

Clinton, Ohio

*****

330-***-****

ablo5e@r.postjobfree.com

Lori K. Brown

Management / Human Resources / Training and Development

Human resources professional with over 15 years of comprehensive human

resources experience as a

director of human resources, human resources representative, coordinator

with generalist responsibilities, public relations, and a university

lecturer. Experience includes recruiting, counseling university students,

customer service, public relations, training and development, compensation

and benefits, personnel services, health and safety, workers' compensation

claims and hearings, conflict resolution, union negotiations, and staff

management. Possess highly effective leadership qualities with a

commitment to team environment dynamics and the ability to build and

sustain solid working relationships.

Excellent written/oral communication skills

Effective presentation skills

Strong strategic and analytical skills

Excellent customer service

Results focused with attention to detail

Exceptional ability to maintain confidentiality

Work Experience

Assistant Lecturer

The University of Akron, Akron, Ohio

2009 to Present

. Instruct classes for the School of Communication

. Respond to students' learning needs

. Evaluate students' progress

Associate Human Resources Representative

FirstEnergy Corp., Akron, Ohio

2007 to 2009

. Represented FirstEnergy at 21 Career Fairs and coordinated logistics

for a job fair

. Recruited full-cycle for a Fortune 220 company - Certified DDI

. Served on FirstEnergy's Employee Engagement Team, Human Resources

Appreciation Team,

Affinity Recruiting Initiative Team, and The Ohio State University

Liaison Team

. Conducted employee orientations for new hires and interns, candidate

debriefings,

and co-op/intern training workshops

. Partnered with hiring managers to define job skills and competencies

needed for quality hires

. Determined staffing objectives by analyzing organization plans

. Developed sourcing strategies designed to identify and select

outstanding candidates

. Provided excellent customer service to managers and exempt candidates

. Assisted management to achieve diversity goals by preparing and

analyzing quarterly and annual Applicant Summary Reports

. Wrote high level summaries for implementation of human resources best

practices

Human Resources Coordinator

City of Green, Green, Ohio

2004 to 2007

. Human resources generalist responsibilities

. Provided human resources assistance to salaried and union employees

. Resolved employee insurance, EAP, and workers' compensation

claims/concerns

. Coordinated employees' first annual health fair

. Consulted with senior management on staffing needs

. Analyzed data and delivered solid conclusions and recommendations

. Prepared city and state level staffing reports and surveys

. Conducted new hire orientations and exit interviews

. Participated in union negotiations, workers' compensation hearings,

and benefits selection

. Demonstrated effective project management skills

Lori K. Brown

Page 2

Human Resources Director

Alvis, Inc., Columbus, Ohio

United Way Agency

2000 to 2004

. Coordinated management training in interviewing, hiring, terminations,

promotions, performance

reviews, safety, and sexual harassment

. Advised management in appropriate resolution of employee relations

issues

. Identified and implemented legal requirements and government reports

on human resource functions (OSHA, EEO, ADA, FLSA, and Affirmative

Action)

. Consulted with management and supervisors to identify personnel needs,

job specifications,

job duties, qualifications, and skills

. Represented agency in unemployment and workers' compensation claims;

interfaced with

third-party administrators

. Reviewed and made recommendations concerning employee benefit plans;

administration

of employee benefits

. Reviewed all employee evaluations, terminations, and disciplinary

reports to ensure legality and clarity

. Conducted disciplinary actions and advised management how to proceed

with resolution

. Prepared annual budget for human resources

. Wrote job descriptions

. Recruited entry level to management positions

. Conducted employment interviews, new hire orientations, exit and

severance

package interviews, and explained pension plan benefit options to

employees

. Administered pre-employment and random employee drug testing

Human Resources Assistant

American Electric Power, Columbus, Ohio

1994 to 2000

. Inputted data into Human Resources Information System (HRIS) on

employees,

dependents, retirees, and surviving spouses

. Conducted employment interviews, exit interviews, and employee

orientations

. Recruited at career fairs for entry level and management positions

. Administered pre-employment testing

. Assisted employees with benefits enrollment

. Handled inquiries from employees and retirees regarding benefits and

payroll issues

. Completed paperwork for: change of status, promotions, transfers, new

hires,

resignations, terminations, and employee deaths

. Compiled EEO and OSHA reports

Education

. Master of Business Administration, 2003

Capital University, Columbus, Ohio

. Bachelor of Arts: Business Management

with a concentration in Human Resources, 1999

Magna Cum Laude

Capital University, Columbus, Ohio

. Bachelor of Arts: Interpersonal and Organizational

Communication

with a minor in Political Science, 1992

The Ohio State University, Columbus, Ohio

. Professional Human Resources Certification, PHR

Computer Skills

. Microsoft Word, Excel, PowerPoint, Access, PeopleSoft, SAP, HRIS

Affiliations

. Tau Pi Phi Honorary Society

. Capital University Alumni Association

. The Ohio State University Alumni Association - Life Member

.



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