Registered Nurse Medical
Resume:
princessp**@msn.c
om
Peggy-Anne Forde
Date of Birth November 10, 1968
Citizenship Trinidad & Tobago
Languages English
American Sign Language (ASL)
Achievements Health Sector Quality Provider Agency Award
Northwest Regional Health Authority, Trinidad & Tobago
2004 - 2005
Health Sector Quality Provider Agency Award
Eastern Regional Health Authority, Trinidad & Tobago
2003 - 2004
Education Diploma in Higher Education in Nursing
Brunel University, England
1994
Certificate in Health Information Systems Management
Eric Williams Medical Sciences Complex, Trinidad & Tobago
1997
American Society for Quality Certificate in Quality
Management University of the
West Indies, Institute of Business, Trinidad & Tobago
1998
American Society for Quality Certificate in Quality
Auditing
University of the West Indies, Institute of Business,
Trinidad & Tobago
1998
Nursing United Kingdom 91I2723E September 1994
Licenses
Trinidad & Tobago RN 6548 January 1995
Belize, Central America 1026 February 2007
State of New York, USA 593653-1 September 2007
Antigua & Barbuda 956 May 2009
Professional September 2009 - present
Experience Mount St. John's Medical Centre, Antigua
MATERIALS MANAGER
Lead and manager all aspects of the Materials Management
Department and ensure that the department is meeting all
goals pertaining to supply chain services, quality,
customer service, budget, project management, and employee
development.
January 2009 - present
St. John Hospice of Antigua & Barbuda
HOSPICE ADMINISTRATOR/REGISTERED NURSE
To administer all aspects of the hospice care program
including staffing, financial management, interaction with
patients and families, community relations, and regulatory
compliance.
January - April 2007
Karl Heusner Memorial Hospital, Central America, Belize
STAFF NURSE
Accident & Emergency
Manage overall running of the department on all shifts.
Deliver an efficient health care service to all patients.
Supervise nursing staff and assist in training nursing
students.
August 2005 - February 2006
Port-of-Spain General Hospital, Northwest Regional Health
Authority, Trinidad
QUALITY COORDINATOR
Develop and implement Quality Guidelines, Systems,
Standards and Protocols.
Conduct surveys and research on customer satisfaction
levels and health care quality issues or concerns.
Monitor the application of established Quality Protocols,
Procedures and Systems so as to ensure compliance and
reduce health risks.
March 1995 - August 2005
Eric Williams Medical Sciences Complex, Trinidad & Tobago
REGISTERED NURSE
Medical, Surgical, Accident & Emergency, Intensive Care
Unit, Step Down Unit, Industrial Medical
As outlined above
QUALITY IMPROVEMENT NURSE
Monitor the nursing quality service through statistical
methods to ensure proper documentation and maintenance of
patient medical records and also utilization in reviewing
policies and formulation of goals.
INFECTION CONTROL NURSE
Monitor and report infectious diseases and nosocomial
Professional infections.
Experience Ensure infection control standards are maintained.
Continued Educate, counsel and immunize staff.
Continued ...
March 1995 - August 2005
Eric Williams Medical Sciences Complex, Trinidad & Tobago
CUSTOMER RELATIONS OFFICER
Directly involved in customer complaints/feedback system in
handling complaints by doing the necessary investigations
and follow-up meetings with the Customer Feedback
Committee.
Ensure proper systems are implemented to reduce the number
of customer complaints.
August 2002 - August 2005
Sangre Grande Hospital, Eastern Regional Health Authority,
Trinidad
QUALITY COORDINATOR
As outlined above
June 1997 - August 2005
Eric Williams Medical Sciences Complex, Trinidad
SUPERVISOR, MEDICAL RECORDS
Oversee the quality and uses of patient medical records,
Computer and ensure that medical records and related information
Literacy collection, retention, organization, evaluation and
dissemination activities meet institution needs and comply
with statutory rules and professional standards.
Community Medical billing and coding.
Activities
Microsoft Word, Excel, Publisher and PowerPoint
Nurse Educator in Diabetes and Hypertension
Antigua & Barbuda
Council Member
Basic Life Support & First Aid Trainer
Events Coordinator
First Responder
St. John Ambulance Association of Antigua & Barbuda
Member since January 2009
American Red Cross
Volunteer since 2008
Assistant Nursing Officer
Trinidad & Tobago Red Cross Society
Member since August 1987
1998, 06 March
Continuous Medical/Cardiology Conference
Education Eric Williams Medical Sciences Complex, Trinidad & Tobago
1998, 26-28 March
Strengthening the Human Resource Capability for Continuous
Improvement Ministry of Health Workshop for the CRHA,
Trinidad & Tobago
1998, 20 & 24 November
Transforming a Quality Strategy into Action
Central Regional Health Authority, Trinidad & Tobago
1998, 01 September
Risk Management and Insurance Litigation
Eric Williams Medical Sciences Complex, Trinidad & Tobago
1999, 10 & 11 June
Toward Improving Service Quality Training
Eric Williams Medical Sciences Complex, Trinidad & Tobago
1999, 30 June
Toward Improving Service Quality Training
Eric Williams Medical Sciences Complex, Trinidad & Tobago
1999, 01 July
Team Building Workshop
Eric Williams Medical Sciences Complex, Trinidad & Tobago
1999, 09-13 August
Pediatric Cardiac Nursing
Eric Williams Medical Sciences Complex, Trinidad & Tobago
2001, 25 April
Risk Management Consultancy
Ministry of Health/Mercy International Health Services,
Trinidad & Tobago
2001, 04 July
Health Facilities Accreditation Pre-Survey Workshop
Ministry of Health/Joint Commission International, Trinidad
& Tobago
2001, 09 July
Health Facilities Accreditation Debriefing Sessions for
Consultants
Ministry of Health/Joint Commission International, Trinidad
& Tobago
2001, 17 & 18 July
Health Sector Accreditation Survey
Eric Williams Medical Sciences Complex/Ministry of
Health/Joint Commission International, Trinidad & Tobago
2001, 27 July
Neurology Workshop
Eric Williams Medical Sciences Complex Neurological Unit,
Trinidad & Tobago
2001, 31 October
Sensitization Workshop on Risk Management
Ministry of Health/Mercy International Health Services,
Trinidad & Tobago
Continuous 2001, 03 & 05 December
Education Risk Management Program Workshop for Regional Health
Continued Authorities and Institution Staff
Eric Williams Medical Sciences Complex, Trinidad & Tobago
2003, 16-18 June
Implementing the Health Services Accreditation Standards
for the Health Sector
Ministry of Health/T&T Bureau of Standards, Trinidad &
Tobago
2003, 23-26 June
Training Program in Total Quality Management and Continual
Improvement for Middle Managers
Ministry of Health/Qual-Eco Ltd., Trinidad & Tobago
2003, 6-24 October
Train the Trainers Program in Total Quality Management and
Continual Improvement for Quality Managers, Coordinators
and Trainers
Ministry of Health/Qual-Eco Ltd., Trinidad & Tobago
2003-04, November - March
Process Improvement Team Training and Technical Support
Program in Total Quality Management and Continual
Improvement for Cross-Functional Process Improvement Teams
Ministry of Health/Qual-Eco Ltd., Trinidad & Tobago
2004, 11 & 12 August
HIV/AIDS Sensitization Workshop for Health Care
Professionals in Trinidad & Tobago
Ministry of Health/National AIDS Coordinating
Committee/Lutheran US-Caribbean HIV/AIDS Twinning
Initiative/Center for Disease Control and Prevention,
Department of Health and Human Services, Trinidad & Tobago
2005, 23 February
Sensitization Session on Quality Management Program
Ministry of Health, Trinidad & Tobago
2005, 14 April
Sensitization Workshop on the Management of Biomedical
Waste
National AIDS Coordinating Committee/Ministry of Health,
Trinidad & Tobago
2005, 26 & 27 April
WinSIG Management Information System Program
Pan American Health Organization, Trinidad & Tobago
2005, 22 & 25 July
Customer Service Workshop
Northwest Regional Health Authority, Trinidad & Tobago
2005, 04 August
HIV/AIDS Symposium
Lutheran Health Centre, Trinidad & Tobago
2006, 19 January
Identification and Reporting of Child Abuse and
Continuous Maltreatment Training
Education Queens Hospital Center, New York, USA
Continued
2006, 26 September
Business Communication: Talking the Talk
Advance Job Fairs & Career Events, New York, USA
2006, 26 September
Infection Control, Parts I & II
Advance Job Fairs & Career Events, New York, USA
2006, 26 September
Workplace Violence
Advance Job Fairs & Career Events, New York, USA
2006, 04 October
The Image and Roles of Nursing
Newsday Career Fair, New York, USA
2006, 11 October
The Healing Power of Meditation
Nursing Spectrum Continuing Education, New York, USA
2006, 11 October
Metabolic Alternatives: Secrets to Sustainable Weight Loss
Nursing Spectrum Continuing Education, New York, USA
2006, 11 October
The Heart of the Matter: New ACLS Guidelines
Nursing Spectrum Continuing Education, New York, USA
2007, 15 May
A Pound of Prevention: Promoting Skin Integrity
Advance Job Fairs & Career Events, New York, USA
2007, 15 May
Substance Abuse
Advance Job Fairs & Career Events, New York, USA
2007, 15 May
Infection Control, Part I
Advance Job Fairs & Career Events, New York, USA
2007, 15 May
Infection Control, Part II
Advance Job Fairs & Career Events, New York, USA
2008, 06 May
Bullying & Violence in Schools
Advance Job Fairs & Career Events, New York, USA
2008, 06 May
How to Grow Your Own Staff
Advance Job Fairs & Career Events, New York, USA
2008, 06 May
Social Intelligence
Advance Job Fairs & Career Events, New York, USA
2008, 06 May
MRSA in Hospitals & the Community
Advance Job Fairs & Career Events, New York, USA
2009, 29 & 30 June
Governance Fundamentals
St. John Association of Antigua & Barbuda, Antigua &
Barbuda
2009, 02 July
Basic Life Support & First Aid
St. John Association of Antigua & Barbuda, Antigua &
Barbuda
2009, 05-08 August
Continuous International Investment & Healthcare Administration
Education Conference Antigua & Barbuda
Continued
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