Manager Sales
Resume:
Sarah Elizabeth Panter
*** ***** ***** ***** *.E. Unit 101, Ada, MI 49301
Mobile: 619-***-****; ***.******@*****.***
SUMMARY
. Over fifteen years of experience in the hospitality industry.
. Extremely service-oriented with the ability to coordinate & deliver
results within a multi-tasked atmosphere.
. Proven ability in establishing trusted relationships & developing
influence internally and externally.
EXPERIENCE
Summerset Suites Hotel (Pacifica Hotel Company), San Diego, CA
Assistant General Manager
2007 - Present
. Developed and implemented policies increasing the average daily rate by
12% while increasing occupancy by 5% (averaging 92.6% of capacity).
. Achieved 5 consecutive years of improved customer satisfaction ratings.
. Responsible for all hotel operations including staff hiring, scheduling,
front desk, daily accounting reports, accounts receivable, accounts
payable, payroll and revenue management.
. Supported human resources with maintaining a staff of 35 with only 2%
turnover in 5 years.
. Provided data and trend analysis to aid in critical decision making
processes.
. Supported corporate team in reaching financial, sales and operational
targets.
Best Western Blue Sea Lodge (Pacifica Hotel Company), San Diego, Ca
Front Office Manager
2004 - 2007
. Integral management team member overseeing the Front Office
. Maintained and coordinated accounting reports, customer satisfaction
tracking and scheduling of staff while supporting the Assistant General
Manager with revenue management.
. Created short and long-term sales and operations plans.
Holiday Inn Select, San Diego, Ca
Front Office Manager
1999 - 2004
. Maintained and coordinated accounting reports, as well as analyzed
infrastructure and the development of guidelines for both current and
future employees.
. Implemented training course for new recruits.
. Researched and implemented policies and regulations in order to maintain
OSHA standards.
. Attended daily and weekly revenue meetings with Sales and the General
Manager.
. Managed the front desk and reservations department for a 317 room
property.
. An active member of the manager on duty program.
Holiday Inn East, Grand Rapids, Mi
Guest Service Supervisor
1997 - 1999
. Maintained daily operations of front desk ie; reservations, pbx, guest
check in, guest check out, night audit and accounting.
. Created an internal operations guide used as a training tool.
EDUCATION
Grand Rapids Community College of Grand Rapids
Grand Rapids, Mi
Hotel and Restaurant Management 1992-1993
University of Wisconsin, Oshkosh
Oskosh, Wisconsin
Arts and Sciences 1990-1991
Sarah Elizabeth Panter
366 Stone Falls Drive S.E. Unit 101, Ada, MI 49301
Mobile: 619-***-****; ***.******@*****.***
BUSINESS REFERENCES
Aron Gokhan Gunver
General Manager
Sommerset Suites Hotel
San Diego, Ca 92103
*******@***************.***
Ruben Garza
General Manager
Best Western Blue Sea Lodge
San Diego, Ca 92103
******@***********-*******.***
PERSONAL REFERENCES
Cathy Colwill
Grand Rapids, Mi 49301
*********@*******.***
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