Customer Service Technician

John M. Stevens

Cell: 281-***-****

**************@*****.***

Objective: I am seeking an entry level help desk, computer hardware and/or software

support position.

Career Summary:

Responsible, self-motivated, persistent and thoughtful characteristics formed the basis

for twenty-five successful years of experience in technical & in non-technical

environments. Effective communication skills result from an honest, sincere,

courteous, and caring character. An observant, methodical, adaptable and flexible

organizer. Able & willing to do what needs to be done to get the work completed.

Firmly belief the only thing constant is change!

Critical Skills:

CompTIA A+ Certified Professional IT Technician (Validation Date: April 15, 2009).

CompTIA Network+ Certified Professional (Validation Date: June 4, 2009)

Microsoft Certified MCP (Validation Date: July 23, 2009)

Studying Microsoft Server 3003 Enviroment for MCSA.

Experienced with MS Office; multiple anti-virus tools: Norton, McAfee, Computer

Associates, & Karpersky; Electrical & electronic tools, troubleshooting and component

assembly. Office tools: copiers, scanners, cameras, calculators, Current Texas Drivers

License.

Experience

US Bureau of Census, Northwest Houston (Enumerator) Mar. 27, 2009 – Apr. 30,

2009

City of Houston, Houston Airport System Houston, Texas Feb. 4, 2008 – Sept. 5,

2008

Airport Systems Technician (Probationary) – With training install, maintain and

repair security cameras and alarm systems.

Bammel TV, 1960 TV & CB Inc. Houston, Texas Mar. 1997 - Feb. 2008

Senior Field Services Coordinator (4-years) – Determined & resolved problems over

phone, requisition parts or order parts as needed. Review requisition for

parts. Resolved delayed shipments with vendors. Monitor and confirm arrival

and condition of shipments. Interface between customer and technician

concerning part delays, wrong parts, etc. Confer with manufacturer when

defective or damaged equipment arrive; develop joint corrective action. Use

MS Word, Excel, and Outlook to track part ETA, delayed parts and repairs,

turn-around time for field repairs, cost overruns / lost revenue. Use

Publisher to revise forms or create new forms. Maintain and use computer,

manual, photographic, and scanning information systems.

Manager 1960 TV (2-years) subsidiary of Bammel TV & CB Inc. Customer service by

phone and in-shop. Units shipped to Bammel TV for major repairs. Sales (electronic

& TV accessories), customer billing, ordering stock, etc.

Field Service Technician (4-years) – Performed diagnostics, minor repairs,

alignments and adjustments in customer’s home as needed.

Wells Fargo Guard Service Corp.. Houston, Texas 1996-1997

Full transfer of time in grade, benefits, etc. when prior company lost major contract.

Industrial Security Services Corp. Houston. Texas 1992-1996

United Gas Pipe Line Co. Houston, Texas 1981-1991

U.S. Army Honorable Discharge Active Duty June 1970 – January 1973 1970 -1976

Education

Houston Community College, A.A.S. in Electronic Engineering Technology 1985-1989

University of Houston, Biophysical Sciences Program (112 hours) 1973-1978

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