Administrative Assistant Customer Service
Resume:
M ARY V. J U D D
*** ***** ****** ******, ***. *
Russellville, AR 72801
Approximately 20 years of combined experience as a legal assistant, paralegal,
Summa ry of
administrative assistant and secretary.
Q ualificatio
Proficient in Microsoft Word, Excel, PowerPoint, Access Database, and Arc GIS
ns:
Familiar with ALOHA, Hazus-MH
Effective research, written and oral communication skills
Strong individual and team contributor.
Russellville, Arkansas E xpected graduation
E ducation: Arkansas Tech University
December 2011
Master of Science in
E mergency Management and
Homeland Security
I n process. Current GPA 4.0
Russellville, Arkansas December 15, 2006
Arkansas Tech University
Bachelor of Arts in History
Cum Laude
GPA 3.5
Russellville, Arkansas August 2009 to June 2010
Expe rience: McKinnon Law F i rm
Paralegal/Case Manager
• Managed cases for approximately 200 Social Security Disability or personal injury
clients.
• Made and documented extensive client interactions by telephone correspondence.
• Requested, processed and submitted medical records and other materials.
• Maintained deadline calendar.
Boston, Massachusetts February 2008 to July 2009
Boston Medical Center
Administrative Assistant
• Provided administrative support for the Director and Administrator of Boston Medical
Center’s Sickle Cell Center of Excellence.
• Assisted with preparation of grant progress reports and sub-contracts for funding with
National Institutes of Health.
• Prepared and reconcile expense reports, created purchase orders and disbursement
requests.
• Extensive t ravel arrangements.
Boston, Massachusetts August 2007 – February 2008
All Star Staffing
Administrative Assistant
(Temporary)
• This was the same position. I was hired after successfully completing four months in
t he position.
Boston, Massachusetts May 2007 – August 2007
Andover Personnel
Administrative Assistant
(Temporary)
• Coordinated extensive t ravel and prepared itineraries for Merck Research
L aboratories’ Vice President, Basic Research, and Site Head.
• Finalized formatting and synchronized styles for executive reporting presentations.
• Prepared and reconciled expense reports.
• Provided administrative support in other capacities as needed.
Morrilton, Arkansas July 2006 – March 2007
I C T Group
Customer Service
Representative
• Provided inbound customer service for Wells Fargo Home Mortgage.
Russellville, Arkansas June 2002 – February 2006
Paul H. Lee, Attorney at
L aw
Paralegal
• Administered Social Security Disability and bankruptcy cases.
• Prepared pleadings, briefs and appeals for attorney’s approval.
Russellville, Arkansas June 2001 – September 2002
Vance T i tle Company
Closing Agent
• Prepared and verified HUD settlement statements and documents for loan closings.
• Performed loan closings.
Russellville, Arkansas 2000
Manpower
Express Personnel
Temporary
• Various temporary assignments including International Paper and Arkansas Nuclear
One
Burlington, Massachusetts June 1999 –December 1999
Phillips Semi-Conductor
Estimated start date
Administrative Assistant
• Worked with the Director of North American Project Management to develop and
maintain systems for t racking, summarizing and archiving project management
h istorical data.
• Collaborated with Project Managers to redesign on-line documentation for project
m ilestones checklist.
Waltham, Massachusetts January 1999 - June 1999
T ascor, an Affiliate of
Estimated start date
N or rell Staffing
Temporary
• Temporary assignment at IBM supporting Managers of Tactical Marketing in the IBM
M icroelectronics Department
Lake Mary, Florida August 1997-June 1998
Dual, I ncorporated
Estimated start date
Administrative
Assistant/Purchasing
Assistant
• Provided administrative support to corporate Vice President.
• Designed, developed and maintained database for tracking marketing leads, suppliers
and competition.
• Purchased parts for electronic assembly under supervision.
B rookline, Massachusetts June 1993-June 1997
Ha rvard-Pilgrim
H ealthcare
Administrative Assistant
• Supported management, graphic designers, project coordinators and t rainers in their
efforts to establish and teach quality control measurements and protocols throughout
t he healthcare network in Massachusetts and Rhode Island.
• Responsibilities included desk-top publishing facilitator guides and participant
materials including editing and coordinating the production of final manuals.
Contact this candidate