Sales Customer Service

Cristina M. Pumilia

*** ******* **** ***** *********, La 70433985-***-**** (

ablo2a@r.postjobfree.com

Experience

****-******* ****** ***** *****-Cosmetique USA New York, NY

Sales and Education Coordinator

Conduct classroom style trainings for groups of 35+

Train and coach 110 beauty advisors on procedures, product knowledge,

and selling skills.

Plan and execute trainings, in-store events, and promotions.

Motivate sales team to increase sales thereby exceeding sales goal in

55 retail stores.

Act as a role model in selling behaviors, techniques and customer

relations.

Establish and ensure maintenance of merchandising guidelines and

promotional set up.

2008-2009 Satori Holistic Center and Spa New York, NY

Spa Manager

Hired, mentored, evaluated, rewarded and disciplined staff.

Trained new employees on policy

Developed and executed marketing plans, including developing customer

service plan.

Exceeded daily and monthly sales goals.

Responsible/ accountable for day to day activities of organization.

2007-2008 LVMH/Christian Dior Beauty New York, NY

Sales Representative/ Resident Make-Up Artist

Resident Make-up artist Saks Fifth Avenue.

Surpassed daily/monthly sales goals- average daily highest sales.

Assisted customers with make-up application to achieve desired

outcome.

Created and implemented merchandising and seasonal display creation.

2006-2007 Jones Apparel Group New York, NY

Production Assistant

Managed garment tracking/deliveries to foreign factories and clients.

Developed, monitored and analyzed pre and post tracking reports-

adjusted deliveries.

Trained new employees on AS400 system and procedures.

Assisted with product merchandising.

2004-2007

Joe's Family Shoe Store

Mandeville, LA

Mandeville, La

Buyer/ Sales Associate

Advised vendors, placed orders and managed stock to expand range of

products.

Managed customer service including returns, special orders and

employee issues.

Created and implemented all merchandising and displays.

Represented establishment as assistant buyer at trade shows.

2004-2007

Coldwell Banker/Tec Realtors Covington, LA

Real Estate Agent

Advised buyers/sellers regarding local real estate market.

Developed and implemented best practice activities for

residential/commercial sales.

Implemented procedures to establish and monitor business metrics and

policies.

Education

2008-2009 Fashion Institute of Technology New York, NY

Certificate

Image Consulting

2004-2006 Southeastern Louisiana

University Hammond, LA

BA- Fashion Merchandising

President's List 2004, 2005

Completed internship as assistant buyer

2002-2004 University of

Louisiana- Lafayette Lafayette, LA

Dean's List 2002, 2003, 2004

Skills/Accomplishments

Proficient in Microsoft Office Suite, AS400, Raiser's Edge, Journyx,

ExpensePoint Web

Certified in Obagi Skin Care

Certified in Skinceuticals

Certified Make-Up Artist

Sigma Sigma Sigma alumnae representative/advisory board and

recruitment

References are available on request.

Contact this candidate