Human Resources Sales

KATHLEEN S. KINZIG

**** ******* ****. ****: (**7) 287-

5485

Dayton, OH 45420

*****.******@*******.***

SENIOR LEVEL HUMAN RESOURCES PROFESSIONAL

Highly successful professional with in-depth experience in all phases of

talent acquisition and management. Adept at solving difficult business

challenges by developing and deploying relevant, practical business

solutions. Customer focused with proven ability to gain the trust of

management and employees. Specific areas of expertise include:

Talent Placement Talent Development Talent Management

Performance Mgmt Strategic Planning Program Management

Orientation &

Assimilation

PROFESSIONAL HUMAN RESOURCES ACHIEVEMENTS

NCR CORPORATION - Dayton, Ohio

Fortune 500 global technology provider to the retail, financial, travel,

healthcare, hospitality, entertainment, gaming, and public sector

organizations in more than 100 countries.

Human Resources Strategic Partner (2004 to 2010)

Partnered with senior leadership to set and implement the human resources

vision and model within services sales, sales support, and call centers,

for over 4,000 global employees. Managed execution of the vision through

field/country human resources support teams.

Key Results:

. Reduced $96M in labor cost by implementing a program that increased

productivity through talent alignment and growth.

. Succeeded in lowering India's call center market turnover rate of 60% to

the company's rate of 32% through employee retention and productivity

initiatives.

. Consolidated call centers from 63 global locations to 6 strategic

centers. Partnered with management to staff centers around a customer

focus with highly talented, innovative, flexible individuals.

. Drove productivity improvement initiatives of sales team in transition to

Cisco sales resulting in rapid engagement of sales force.

. Streamlined services sales support organization by decentralizing work

and maximizing key talent.

KATHLEEN S. KINZIG Page 2

Human Resources Project/Program Manager (1999 to 2004)

Designed and managed cross-organizational, cross-functional initiatives

that supported business productivity and retention of employees globally.

Key Results:

. Directed the migration from compensation broadbanding to grading using a

market pricing model.

. Reduced attrition to 2% by designing and executing a talent management

program for all critical roles.

. Achieved labor cost savings of over $54M through eight cost savings

initiatives.

. Designed and deployed global programs to support performance management,

talent management, and employee growth and development.

Human Resources Consultant (1989 to 1999)

Supported US Mid-eastern Division, Law, Public Relations, Learning, and

Global Sales Operations as an HR generalist.

Key Results:

. Saved millions of dollars by centralizing infrastructure organizations

which took advantage of economies of scale.

. Improved productivity by executing a skills-based assessment and personal

development program, matching requirements of roles to employees.

. Designed and managed a 360 feedback program which drove more efficient

people management.

. Trained 3000+ employees as part of company culture and value Diversity

Awareness Program.

Additional Human Resources Experience: In-depth plan design of

compensation and benefit programs, union negotiations, manufacturing plant

closures, employee training and development and management assessment and

development.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelors in Business Administration - Wright State University, Dayton,

Ohio

. Member of Senior Human Resource Management Association (SHRM)

. Certified Targeted Selection trainer through Development Dimensions

International (DDI)

. NCR trainer through NCR-University on Broadbanding, Diversity Awareness,

Career Planning and Development, and as a role player for the NCR

Management Assessment Center

. Speaker at American Productivity & Quality Center (APQC)

. Speaker at International Association of Administrative Professionals

(IAAP)

. Attended numerous continual development training programs and webinars on

a variety of pertinent HR, productivity, quality, and program management

topics

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