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Manager Mental Health

3062, United States
May 29, 2010

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* ***** *****, ****** ** *****

Cell# 603-***-**** e-mail:


. Experience in all phases of medical billing and office workflows

. Manage employees very effectively

. Obtain excellent results from a diverse staff

. Develop effective teams and establish a strong sense of commitment

10/07 - present xxxxx, NH (Epic Billing System)

Application System Analyst II

Provide Epic application support to physicians' offices for Provider

Network, Provider Specialists, and outside clients. Certified

in Resolute Professional Billing. Provide Epic Billing System's

implementation to new clients within or outside location.

Responsibilities include:

. Review and correct any programming issues relate to the

Professional Billing and Hospital Billing applications, make

recommendations to improve workflow and increase revenue

. Implementing and creating workflow using Visio for outside

practices, working along side with EpicCare for EMR process

. Review and make recommendations with new workflow to improve

their revenue

. Help out with the Hospital Billing System Application backlog


. Implementing the Provider Base Billing

. Implementing and training new clients to Epic Billing System,

including how to perform electronic claims submission, and

how to review and work these reports back from claim scrubber


. Monitor the A/R progress for outside clients to ensure the

Epic system is performing correctly

05/07 - present Massachusetts General Hospital, Boston, MA (PatCom

Financial system)

(weekends) Patient Financial Counselor

Responsibilities include:

. Perform registration functions

. Work with other departments to identify any patients who

would need financial assistance

. Meet and interview all self pay patients throughout MGH if

qualify for State Benefits, such as HSN and CommonwealthCare.

Submit applications to MassHealth via Virtual Gateway.

. Submit authorization request to United Health Care online for

patients admitted to hospital during the weekends

10/03 - 10/07 WINCHESTER PHYSICIAN ASSOCIATES, Winchester, MA (AthenaNet

Billing System, MediTech)

Physicians Billing Manager

Responsible for the activities of 10 employee billing/collection

staff and the revenue for 16 private practices. Responsible for

all billing related activities including patient registration,

electronic submissions, rejections, payment posting and managing

the aging report by utilizing the Athena Billing System.

Reported directly to the Director of Physician Services.

. Analyzed and researched denial claims

. Reviewed our reimbursement contracts for accurate payments

. Managed the budget for our department

. Managed collection process

. Analyzed and implemented on new workflow for any other

private practices to increase their revenue

. Increased the revenue for WEMA by over 40%

. Developed and implemented new collection procedure for our

Walk In Urgent Care Center, which includes accurate patients

registration, co-payments, collect outstanding balances, and


. Processed all types of insurance credentialing applications

for all our clinicians

. Researched billing procedures and guidelines for any new

specialty practices

. Oversaw the 16 Practice Coordinators and their accounts


. Billing system liaison

. Developed new office procedures and standards to improved the

quality and productivity of our billing staff

. Cross trained staff members from registration to collections

. Created the office policy, procedure, and training manual

. Member of Leadership Development for Winchester Hospital

SAU (ANGELA) LEUNG, page 2 of 2

03/02 - 09/03 QUEST DIAGNOSTICS INC, Cambridge, MA (IDX)

Manager Billing Department

Responsible for the activities of 18 employees. Responsible for all

billing related activities including electronic submissions,

rejections, and managed the aging report utilizing IDX-DBMS and

PCS. Reported directly with the Division Director.

. Developed and implemented new standards for tracking

productivity and accuracy and set up daily mechanisms, which

ensure compliance

. Increased the role of team members by developing and

implemented a departmental cross training system

. Increased individual productivity and overall departmental

productivity while reducing staff from 25 to 18

. Managed the budget for our department

. Oversaw the electronic claims submission and denials


Freelance Billing Manager

Responsible for trouble-shooting, developing and training staff of 4

billers and for rebilling (UB92 and HCFA 1500) patient accounts

to various third parties via electronic and paper mediums.

Served as client liaison and on-site biller.

. Helped to turn around the performance of several large

clients by developing and implementing comprehensive billing


. Increased revenue collected for several key clients

. Helped to develop benchmarks for the department

. Cross trained team members


Senior Financial Coordinator (07/97 - 04/00)

Responsible for managing the mental health department, worked with

clinicians, residents and patients on initial intakes

appointments, obtained referrals from insurance companies, and

explained to and helped patients understand their individual

mental health benefits.

. Trained the front desk personnel on cash collections and

posting activities and utilization of the patient's database

. Obtained all necessary referrals for treatments

. Coordinated workloads for full-time employees, volunteers,

and work-study students. Implemented and improved the

Processing of Free Care Applications

. Independently managed billing and receivables for 9

individual private practice mental health clinicians

. Improved co-pay collection rate by 75%

. Developed and implemented referral policy

Team Leader for the B.E.S.T. program. Trained staff for

verifications of patients' MBHP eligibility, charge entry, MBHP

edit lists, and denial reports.

Mental Health Case Worker (07/99 - 04/00)

Responsibilities included interviewing the Asian mental health

patients for housing assistance, job training, and qualification

for benefits. Assisted the Asian Mental Health Director with

patients' follow-up visits and vocational training.


Senior Accounts Receivable Specialist

Responsible for complete and timely resolution of claims by

monitoring and following up on all Tufts, Tufts Benefit

Administrator, Secure Horizons, and Tufts Brighton Marine

accounts for St. Elizabeth Medical Center and Brighton Marine

Medical Center.

Education: AD - Newbury College, Boston, MA

BA (in process) - Rivier College, Nashua, MA

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