SAU (ANGELA) LEUNG
* ***** *****, ****** ** *****
Cell# 603-***-**** e-mail: ablnzt@r.postjobfree.com
Qualifications:
. Experience in all phases of medical billing and office workflows
. Manage employees very effectively
. Obtain excellent results from a diverse staff
. Develop effective teams and establish a strong sense of commitment
10/07 - present xxxxx, NH (Epic Billing System)
Application System Analyst II
Provide Epic application support to physicians' offices for Provider
Network, Provider Specialists, and outside clients. Certified
in Resolute Professional Billing. Provide Epic Billing System's
implementation to new clients within or outside location.
Responsibilities include:
. Review and correct any programming issues relate to the
Professional Billing and Hospital Billing applications, make
recommendations to improve workflow and increase revenue
. Implementing and creating workflow using Visio for outside
practices, working along side with EpicCare for EMR process
. Review and make recommendations with new workflow to improve
their revenue
. Help out with the Hospital Billing System Application backlog
issues
. Implementing the Provider Base Billing
. Implementing and training new clients to Epic Billing System,
including how to perform electronic claims submission, and
how to review and work these reports back from claim scrubber
report
. Monitor the A/R progress for outside clients to ensure the
Epic system is performing correctly
05/07 - present Massachusetts General Hospital, Boston, MA (PatCom
Financial system)
(weekends) Patient Financial Counselor
Responsibilities include:
. Perform registration functions
. Work with other departments to identify any patients who
would need financial assistance
. Meet and interview all self pay patients throughout MGH if
qualify for State Benefits, such as HSN and CommonwealthCare.
Submit applications to MassHealth via Virtual Gateway.
. Submit authorization request to United Health Care online for
patients admitted to hospital during the weekends
10/03 - 10/07 WINCHESTER PHYSICIAN ASSOCIATES, Winchester, MA (AthenaNet
Billing System, MediTech)
Physicians Billing Manager
Responsible for the activities of 10 employee billing/collection
staff and the revenue for 16 private practices. Responsible for
all billing related activities including patient registration,
electronic submissions, rejections, payment posting and managing
the aging report by utilizing the Athena Billing System.
Reported directly to the Director of Physician Services.
. Analyzed and researched denial claims
. Reviewed our reimbursement contracts for accurate payments
. Managed the budget for our department
. Managed collection process
. Analyzed and implemented on new workflow for any other
private practices to increase their revenue
. Increased the revenue for WEMA by over 40%
. Developed and implemented new collection procedure for our
Walk In Urgent Care Center, which includes accurate patients
registration, co-payments, collect outstanding balances, and
referrals
. Processed all types of insurance credentialing applications
for all our clinicians
. Researched billing procedures and guidelines for any new
specialty practices
. Oversaw the 16 Practice Coordinators and their accounts
receivables
. Billing system liaison
. Developed new office procedures and standards to improved the
quality and productivity of our billing staff
. Cross trained staff members from registration to collections
. Created the office policy, procedure, and training manual
. Member of Leadership Development for Winchester Hospital
SAU (ANGELA) LEUNG, page 2 of 2
03/02 - 09/03 QUEST DIAGNOSTICS INC, Cambridge, MA (IDX)
Manager Billing Department
Responsible for the activities of 18 employees. Responsible for all
billing related activities including electronic submissions,
rejections, and managed the aging report utilizing IDX-DBMS and
PCS. Reported directly with the Division Director.
. Developed and implemented new standards for tracking
productivity and accuracy and set up daily mechanisms, which
ensure compliance
. Increased the role of team members by developing and
implemented a departmental cross training system
. Increased individual productivity and overall departmental
productivity while reducing staff from 25 to 18
. Managed the budget for our department
. Oversaw the electronic claims submission and denials
05/92 - 03/02 ALLIED CREDITOR SERVICES, Nashua NH
Freelance Billing Manager
Responsible for trouble-shooting, developing and training staff of 4
billers and for rebilling (UB92 and HCFA 1500) patient accounts
to various third parties via electronic and paper mediums.
Served as client liaison and on-site biller.
. Helped to turn around the performance of several large
clients by developing and implementing comprehensive billing
strategies
. Increased revenue collected for several key clients
. Helped to develop benchmarks for the department
. Cross trained team members
07/97 - 04/00 NEW ENGLAND MEDICAL CENTER, Boston MA (SMS)
Senior Financial Coordinator (07/97 - 04/00)
Responsible for managing the mental health department, worked with
clinicians, residents and patients on initial intakes
appointments, obtained referrals from insurance companies, and
explained to and helped patients understand their individual
mental health benefits.
. Trained the front desk personnel on cash collections and
posting activities and utilization of the patient's database
. Obtained all necessary referrals for treatments
. Coordinated workloads for full-time employees, volunteers,
and work-study students. Implemented and improved the
Processing of Free Care Applications
. Independently managed billing and receivables for 9
individual private practice mental health clinicians
. Improved co-pay collection rate by 75%
. Developed and implemented referral policy
Team Leader for the B.E.S.T. program. Trained staff for
verifications of patients' MBHP eligibility, charge entry, MBHP
edit lists, and denial reports.
Mental Health Case Worker (07/99 - 04/00)
Responsibilities included interviewing the Asian mental health
patients for housing assistance, job training, and qualification
for benefits. Assisted the Asian Mental Health Director with
patients' follow-up visits and vocational training.
06/96 - 06/97 PHYSICIAN PRACTICE SUPPORT INC., Boston, MA (IDX)
Senior Accounts Receivable Specialist
Responsible for complete and timely resolution of claims by
monitoring and following up on all Tufts, Tufts Benefit
Administrator, Secure Horizons, and Tufts Brighton Marine
accounts for St. Elizabeth Medical Center and Brighton Marine
Medical Center.
Education: AD - Newbury College, Boston, MA
BA (in process) - Rivier College, Nashua, MA