John K. Hidalgo

*** *********** **

Garland, Tx *5040

Phone: 214-***-****

ablnx3@r.postjobfree.com

PROFESSIONAL SUMMARY:

. 23+ years Management Experience

. 15+ years Telecommunications Experience

. 10+ years Project Management Experience

. 10+ years Military Experience

. Strong Performer in Corporate Information Technology Strategies

. Proven success in developing and executing key initiatives for

enterprise-level IT infrastructure and operational projects with a

focus on overall business impact.

. Have been responsible for global and domestic IT infrastructure and

inter-networking strategies and deliverables.

. Effective Leader with Drive for Success through Team Empowerment,

Highly regarded advisor to reporting management staff, peers and C-

Level executives with strong work ethic, experience-proven decision-

making and team empowerment.

. Provided leadership and guidance to reporting management team with a

lead-by-example philosophy.

. Experienced Vendor Solution Negotiator Extensive experience in the

successful negotiation of multi-year, multi-million dollar capital

expenditure projects and network service contracts.

EDUCATION / CERTIFICATION:

DeVry University - Addison, IL 10/2006

. Bachelor of Science, Technical Management

United States Air Force 07/1982 - 09/1992

Documentation Management Course (USAF)

ISDN Fundamentals

MS Project 2000

NCO Leadership Course (USAF)

OJT Trainer's Course (USAF)

On the Job Training (OJT) Manager's Course (USAF)

Siemens 9751 CBX 9006 Advanced System Management

Siemens 9751 CBX 9006 Moves, Adds, And Changes

Supply Equipment Management Course (USAF)

Survival Skills for the New IT Manager - Global Knowledge Network

Total Quality Management (TQM) Training (USAF)

Training Specialist Course (USAF)

EMPLOYMENT HISTORY:

QMACS, Inc. - Richardson, TX 04/2008 - 05/2009

CIO (CIO - in title only - position was that of an IT Director)

Information Technology

. Reported to the CFO/part owner; recruited to manage overall company IT

functions in support of internal employees as well as external

clients.

. This includes data center management, vendor relationships, technical

support, application development, financial monitoring and disaster

recovery planning.

. Established and managed operating budget and guided day-to-day

operations of IT staff members.

. Challenged to improve productivity and reduce costs through

improvements in organizational structure along with authoring design

and implementation processes to be used when deploying Allscripts EMR

applications.

Fossil Partners - Richardson, TX 07/2003 - 04/2008

IT Communications Manager

Information Technology

. Directed and responsible to ensure enterprise infrastructure

strategies/processes/procedures were developed/designed, implemented,

along with operationally support of global infrastructure that

directly supported a single SAP instance. This also included direct

responsibility and support for: WAN, WLAN, LAN, SAN, Communications

(all Telecommunications Manager duties), Data Centers and related

systems/services, security, and associated staff members.

. Day-to-day partnership with all IT Management to ensure infrastructure

services were ready to support SAP implementations - various

upgrades/integrations/enhancement (HR, POS, CRM) as well as with the

original implementation (BW, FI, MM).

. Daily Partnership with IT Management in developing, implementing, and

support of IT Support Services and to ensure all internal and external

Support Level Agreements were met as it relates to

infrastructure/Networking/Telecom.

. From an infrastructure perspective: critical member/driver of Change

Management, Architecture, and IT Steering Committee.

. Budget responsibility for infrastructure (CapEx, maintenance, assets

management, Telecom, etc.) - average annual budget of $4 to 4.8

Million.

. Responsible for overseeing the design, implementation, and support of

multi-site MPLS and VPN site-to-site network totaling 35+ domestic and

international locations. Ensure vendor compliance with contractual

SLAs.

. Directed and managed the installations and operations of network and

voice services to 200+ retail stores.

. Responsible for the Fossil Internet/Intranet infrastructure whereby

team maintained .9999 network availability; including management of

firewall services with 3 entry points into Fossil.

. Appointed as Project Lead for multiple domestic and international,

voice and data service projects.

. Championed positive customer experience through persistent drive to

balance quality and business needs while maintaining federally

mandated SOX and PCI compliance measures.

. Directed and developed numerous policies, procedures and standards in

support of infrastructure and federal mandates.

. Managed/Mentored Network and Telecom teams.

Telecommunications Manager 01/2001 - 07/2003

. Responsible for the design, implementation, and operations of all

Telecommunication services at Fossil, which includes the management of

systems, personnel, and projects at multiple locations. This

includes: WAN Management, PBX Management (Nortel Meridian - Opt 81 &

11, NEC 2400, 5 Nortel Business Communication Manager), V-Mail

systems: Call Pilot, Meridian Mail, and AVT. Vendor Management, Cable

Management, LECs.

. Additional responsibilities included the management of AT&T Voice and

Data services - (15 Voice circuits, AT&T INCS, ATM IMA - 2 sites (9 MB

and 3 MB), Frame Relay - 76 Sites Domestic and 3 International Sites,

VPN - 9 Sites).

. Telecom Account Management - with an average annual cost/budget of

$1.8 Million per year with an annual average savings up to $100k

. Managed the auditing on all monthly local, long distance, cellular and

calling card bills for all locations, including contract negotiations.

. Managed/Mentored Telecom team.

InterVoice-Brite, Inc. - Dallas, TX 09/1999 - 12/2000

Computer Operations Manager

Information Systems

. Established, organized, and managed newly formed operations group

within the Information Systems Department.

. Fully responsible for all operational production systems, services,

and personnel at multiple sites nationwide totaling three main

Operation Centers and four satellite sites all linked through a

Private WAN/LAN environment using ATM, Frame Relay, and Private line

connectivity.

. Areas of responsibility include, all Telecommunications Management

areas as describe below, Project Management, Network Management,

Server Management, Backups Management for all OS, Switch/Hub/Router

Management, NT and Novell Administration, Reporting Management using

Bindview and Managewise, E-Mail Management which includes GroupWise

and MS Exchange, Change Management Process, UNIX Network Management,

Oracle Database Network Management; also responsible for documentation

of all processes and procedures that directly related to daily

operational issues.

Telecommunications Manager/Team Lead/Telecommunications Engineer 07/1996

- 09/1999

. Responsible for management of all corporate telecommunications systems

and departmental personnel located at multiple locations.

. Management responsibilities included voice network consisting of two

Siemens 9751 PBXs at corporate headquarters and two at remote

locations.

. Managed and performed phone moves, adds, and changes to support

corporate needs through day-to-day and project related needs.

. Facilitated and managed multiple Transition Teams during merger of

InterVoice, Inc. and Brite Voice Systems companies.

. Once the merger was complete, responsibilities grew to include four

more sites housing multiple Meridian switches.

. Point-of-contact for all Telecommunication vendor related contracts,

services, new and existing as they related to the corporate

infrastructure.

. Responsible for management of cellular and pager services for

corporate users.

. Telecom Project Management responsibilities included the design,

installation, testing, and maintaining all T-1 / ISDN circuits for

internal and external InterVoice-Brite telephony applications; as well

as Trunk and WAN circuit specification, CBX installations.

. Tested and supported multiple InterVoice-Brite IVR's, Robot Operator,

and the InterVoice-Brite IN*Control Messaging Voice Mail system.

. Duties also included providing monthly Call Detail Reports for the

Accounting department to determine cost allocation and fraud control.

. In charge of managing the monthly audit for local, long distance,

cellular, and calling card bills for all InterVoice-Brite locations.

. Responsible for all corporate cabling, floor plans, MDF/IDF design and

update detailed design records into a circuit inventory database.

Precision Communication - Mesquite, TX 04/1994 - 07/1996

Telecommunications Technician

. Responsible for all telephone moves and new installs assigned. Job

entailed cable installations in both existing and newly constructed

offices and trouble-shooting all telephone problems.

. Responsibility included the documentation and maintenance of telephone

cabling information in MS Excel.

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