Sales Customer Service
Resume:
Kevin P. Eagan
Belleville, Il 62221
Home: 224-***-****
***.*****@*****.*** Cell 224-***-****
Growing through Personal Leadership and Integrity
PROFILE
Highly experienced Business Development Leader recognized for building high
yield sales territories and new product markets Exceptional individual
sales producer who understands the needs of the customer and consistently
delivers the products and superior service to meet those needs.
. A turnkey sales solution provider who consistently wins the confidence of
professionals ranging from purchasing agents to senior management through
the delivery of superior support before, during, and after the sale.
. A quick study in any product or market with proven success launching
sales and penetrating new markets
CORE COMPETENCIES
New Business Development . Market Penetration . Territory Development .
Product Marketing & Rollout
Client Relationship Management . Key Account Development & Management .
Executive Presentations
Competitive and Market Analysis . Needs Assessment . Proposal Development
Customer Service Professional
EDUCATION
University of Phoenix
Associate Degree,
Business Management
Business Administration/Criminal Justice
Graduate 2011 Bachelors
EXPERIENCE
Tigerdirect.com B2B / Systemax Inc. Naperville, IL
2009 to 2010
Largest internet computer Solutions Company
Account Manager
Directly responsible for customer relationship, management developing cross
selling opportunities and establishment of new corporate account and old
accounts. All work on all aspect of IT which includes hardware and
software for business to business users only. Responsible for software
renewals, hardware replacement parts, server and workstation configuration.
Work with vendors manufacture to giving the customer best solutions for
their needs.
American Hotel Register Company Vernon Hill, IL
2005 to 2009
World's largest supplier of hospitality products and services
Executive Account Manager
Directly responsible for customer relationship management, developing cross
selling opportunities and the establishment of customer relationships with
new corporate and franchise hotels for the la Quinta brand through out the
United States. Managed a portfolio of approx 425 corporate owned and
managed hotels and 223 franchise owned and managed hotels. Help develop a
Custom Opening Order Template for new customers to facilitate ease of
new account origination and the ordering of supplies for more efficient
budgeting.
. Using innovative sales and marketing techniques, combined with
effective customer relationship management, grew customer base by an
additional 245 new accounts in under three years.
. Due to personal dedication and focus, grew revenue base from under
$100,000 to over $3.2 million in under three years.
Kevin P. Eagan
Page 2
Living Sea Aquarium Park Ridge, IL
2001 to 2005
Sales and Service
Living Sea provides premium aquarium supplies, marine fish, inverts, and
freshwater fish.
Managing approximately directly responsible for the sales and servicing of
residential and commercial aquariums and ponds. This included installation
of aquariums and ponds, establishing and maintaining a service program and
client product education.
. Using effective cold calling, retail sales, and direct mail, grew
revenue from zero to over $500,000 for assigned territories.
. Using focused direct marketing and contact, grew customer base to over
100 accounts.
Zep Manufacturing Glendale Height, IL
1999 to 2001
Outside Sales
Zep services customers in automotive, hospitality, food processing, car
washing, government, manufacturing, institutional, and municipalities.
Responsible for marketing a variety of company cleaning chemicals and
solution products and equipment to the automotive, healthcare, hotel
industries, municipalities, and local governments.
. By averaging a daily quota of cold calling 30-40 new contacts per day,
with 5%-10% penetration, established a base of 240 new clients.
. As a direct result of sales activity, generated over $400,000 in new
sales monthly.
Skills
. 10 + years Customer Service
. 10 + Sales
. Data Entry
. Microsoft Office 2007- 2010
Excel, PowerPoint, Outlook, Publisher, Word
. Window XP/ Windows Vista /Window 7
. Adobe CS4
. CRM
. WPM 25
. Desktop PC Repair
. Illinois PERC Card #129334574
PROFESSIONAL ASSOCIATION MEMBERSHIP
Marine Corp League Officer Lake County
Member of Masonic Blue Lodge
Palatine #314
Faith Family Church "Streetlights Youth Ministry"
My website http://www.linkedin.com/pub/kevin-p-
eagan/20/5b5/247
Reference
Jack Decker
Police Officer
Phone Number: 708-***-****
Reference Type: Professional
Marty Smith III
Retired
Phone Number: 847-***-****
Reference Type: Professional
Ray Billock
Perfect Promotion LLC
Owner
Phone Number: 847-***-****
Reference Type: Professional
Pat Antos
West Bank Group
Bank Compliance officer
Phone Number: 630-***-****
Reference Type: Professional
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