Customer Service Sales
Resume:
Eric A. Gellrich
***** ******** ******* ***** ****
Jacksonville, Florida 32257
Professional Summary
5+ years experience as an A/P and A/R professional with an eye for detail
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and the ability to work in a high volume environment.
Assisted new franchise owners in IRS and corporate office policies and
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procedures for establishing start-up locations.
Provided customer support for over 300 franchise locations year round,
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including tax help, technical assistance, and customer service resolution.
Account balancing and fraud detection for approximately 45 retail
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locations, internal customer support as well as general office duties.
Maintained and managed on average, 1,000 billing files of clients
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Allocated accounts payable of attorney and office expenses in general
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ledger
Executed precise accounting detail in order to maintain end-of-month
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closing on a daily basis
Maintained calendar and cooridinated travel for company Vice President
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Proficiency in Microsoft Office and other proprietary software
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Available Immediately
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Professional Experience
Legal Administrative Assistant
Childs Reed, P.A.
January 2007 – May 2008
• Provided assistance for legal administrator, handling A/P and A/R on a
daily basis.
• Maintained and managed on average, 1,000 billing files of clients
• Performed reconciliation of month-end accounts payables to accounts
receivable
• Executed precise accounting detail in order to maintain end-of-month
closing
• Entered time for associates, prepared monthly statements, scheduled and
processed reimbursements for Associates, designed firm website,
transcribing dictations, and relieve receptionist
• Filing of legal documents such as Pleadings, Interrogatories, Notice of
Deposition, Subpoenas, and other documents needed for case files
• Maintained calendars and updated travel for Associates
Customer and Administrative Support Assistant
Expresstax
December 2004 – November 2006
Provided customer support for over 300 franchise locations year round,
including tax help, technical assistance, and customer service resolution.
Handled and maintained accounts payable made through the corporate credit
card
Provided assistance to the accounting manager regarding expenses made
and received
Maintained off season communication with franchise owners to insure client
satisfaction.
Assisted new franchise owners in IRS and corporate office policies and
procedures for establishing start-up locations.
Organized corporate wide franchise training for both existing offices and new
sales, including materials, site selection, and travel.
Planned and scheduled all travel and shipping needs for the Director of
Marketing and Vice President of the company for training sessions, sales
meetings and trade shows.
Associate
Amerada Hess-Express
January 2002 – January 2004
Cash handling, general customer service, food preparation, coordinated both
front end and Blimpie Subs/Godfathers Pizza Quick Service Restaurant in
convenience store.
Handled end of day reports and shift auditing.
Promoted quality customer service support on a daily basis.
Executed and maintained superior customer service to an average of over
2000 customers Daily
Sales Audit Clerk
Stein Mart
June 2001 – November 2001 (contract position)
Account balancing and fraud detection for approximately 45 retail locations,
internal customer support as well as general office duties.
Assisted in constructing a post 9/11 plan to meet payroll for all employees of
the company.
Maintained daily audits of cash offices of retail locations
Maintained close contact with locations on a daily basis regarding inquiries of
cash balances
Performed random audits of locations for store accuracy
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