MARCIA CHAPMAN

**** ******* ******

812-***-****

Evansville, IN 47711

ablnt7@r.postjobfree.com

SUMMARY

Nineteen years of project management and hands-on technical experience in

sophisticated Information Systems departments of a global manufacturing

corporate headquarters and a national financial services corporate

headquarters. Expertise includes broad knowledge of Information Systems and

application of IT processes from conceptualization to user training.

SYSTEMS / SOFTWARE / LANGUAGE EXPERIENCE

JCL COBOL SQL ORACLE

SAS Lotus Notes DB2 IMS

Clear Basic InfoMaker PowerBuilder CA-7

Business Objects Easytrieve Changeman MS Office

VSAM Intertest CICS Visual Basic

Visio

EMPLOYMENT HISTORY

AMERICAN GENERAL FINANCIAL SERVICES, Evansville, IN 2001- 2009

Senior Systems Analyst 2001- 2009

Supported vendor software for Insurance and Credit Reporting processes.

Wrote custom processes to interface unique AGF requirements with vendor

software and to process information for Data Warehousing. Provided IT

solutions using multiple processing formats and programming languages

including VSAM, DB2, COBOL, Easytrieve, SQL and CICS.

> Led projects to install releases of Fair Isaac (FICO) vendor software,

which is used by American General Finance to automate and perfect loan

application processing and credit decision strategies.

> Key team member of a two-year company initiative to install complete

replacement of FICO software that offered improved fraud detection and

enhanced credit reporting.

> Coordinated between systems and users, modified the system to fit AGF

computer environment and built interfaces with other non-FICO systems.

> Led a project to design and implement a process to maintain current

USPS standard addresses on all core DB2 Data Warehouse tables.

> Designed, coded and implemented COBOL/DB2 programs to update, load and

extract data using DB2 tables.

> Led Information Management portion of a Marketing initiative to

increase Non-Real Estate lending which generated over $3 million

dollars business during the first six months following implementation.

> Initiated, analyzed and designed the automation of downloading files

received from outside sources, saving approximately 150 man-hours a

year.

> Programmed and implemented CICS enhancements for on-line Insurance

tracking system. Provided user training.

Continued...

MARCIA CHAPMAN P. 2

Professional Experience continued...

MEAD JOHNSON NUTRITIONAL GROUP, Evansville, IN 1989-2001

Project Manager 1998-2001

Business Analyst 1993-1998

Analyst Programmer 1989-1993

Performed key roles in automating a sales force of over 550 people.

Provided liaison between client areas and IT to bridge the communication

gap that frequently exists when discussing user needs and IT solutions.

Served as project lead for adding enhancements to field sales force and

marketing processes, coordinating with a cross section of user groups and

managing the activities of the IM project team members.

> Core member of sales force automation project team which, over a three-

year period, converted a sales force of over 550 field sales

representatives, district managers and region managers from a paper-

driven system to an automated system using laptop computers.

> Co-authored a Lotus Notes customer-targeting database which provided

the ability to identify the highest potential contacts and to retrieve

recent activity in multiple formats.

> Selected vendors, designed applications, configured laptops,

identified and prepared data to populate new ORACLE tables and Lotus

Notes databases; built interface systems.

> Lead Trainer for sales force automation rollouts. Wrote and conducted

end-user training for standard and custom applications including Word,

Lotus Notes and customer targeting databases. First point of contact

for end-user support after initial roll out.

> Analyzed, defined and implemented solutions to easily interface data

between sales force computers, major mainframe systems, Lotus Notes

databases and ORACLE tables.

> Designed, wrote and implemented Sales Force reports utilizing

InfoMaker and SQL coding.

> Designed and implemented Lotus Notes databases to support Sales &

Marketing, Training, Regional Offices, Field Sales Force and

Information Management.

> Led projects to redesign, implement and support major legacy mainframe

systems utilizing COBOL, DB2 and IMS.

> Provided ongoing support, training and problem solving for multiple

applications for end users at all company levels.

> Attended District, Region and National Sales Meetings to provide IM

Systems expertise.

EDUCATION

B. S. Degree Computer Information Systems

B. S. Degree Business Education

UNIVERSITY OF SOUTHERN INDIANA, Evansville, IN

INDUSTRY TRAINING

Data Modeling, Clarify Clear Customize - Boston Education Center

Effective Business Writing - BMS Career Development Center

LotusScript Application Development - Lotus Education Center

DB2 Concepts & Application - Themis

Signature Service - Wilson Learning

Logical Data Modeling Workshop - AGF E-Learning

Client / Server Fundamentals - Beacon Training

IBM DB2 Universal Database 6.1 & 7.1 Core Competencies - AGF E-Learning

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