Project Manager Customer Service

Ben Leesman

**** ***** **** ***. ***. B Phone: 303-***-****

Boulder, CO 80301 Email: ablnsz@r.postjobfree.com

______________________________________________________________________________________

Experienced Account Manager & Executive Recruiter

Results driven Account Manager with a consistent record of accomplishment and success for more than 6 years.

Experienced in full project lifecycles and engaging companies of every size, across multiple industries, from start ups

to Fortune 500’s. Natural problem solver with excellent technical skills and diverse background looking to develop

within a challenging and growing company.

Account Management / Executive Recruiting / Operations Management / Strategic Planning / Project

Management / Customer Service / Technologically Savvy

Professional Experience

Account Manager / Physician Recruiter

Quincy Medical Partners, Denver, CO 7/2009 – present

Built a National Physician Search Firm from the ground up.

Achievement Highlights:

Bootstrapped business from scratch including: creating contracts, process documents, marketing

strategy, website development, setting up relational database, PBX phone system, email accounts,

metric tracking system, analytics, accounting, etc.

Analyzed, determined and implemented several technology solutions to fit within business needs.

Established relationships and signed contracts with 7 Healthcare organizations within the first 3

months of starting business.

Received 4 offers within the first 3 months of starting business.

Established a strong web presence through multiple channels.

Executive Recruiter (specializing in Supply Chain, Purchasing, Strategic Sourcing, Procurement and

Logistics)

The Teldar Group, Denver, CO 6/2008 – 7/2009

Sourced, identified and recruited viable candidates including executives in Supply Chain, Purchasing,

Strategic Sourcing, Procurement and Logistics. Utilized several sourcing tools including: primary recruiting,

networking, internet, multiple databases, social networking sites and Boolean searches. Developed and fostered

relationships with key decision makers.

Achievement Highlights:

Top producer for a first year recruiter in 6 year company history.

Consistently lead the team, including Sr. Recruiters, in meeting company metrics which included:

number of calls/day, call time, resumes sent, and interviews.

Only one of two Recruiters to make a placement within 120 days of start date in 6 year company

history.

Started a new and successful division in the Healthcare Industry.

Project Manager / Account Executive

Antinomia Solutions, Eureka, CA (worked remotely from Boulder, CO) 10/2006 – 6/2008

Identified and managed accounts for Antinomia Solutions, a small web development/design firm specializing

in social networking and internet consulting. Gained an in depth knowledge of clients’ business and project

requirements to determine an appropriate technology solution and managed expectations between clients and

developers including: determining project scope, requirements gathering, analyzing and communicating requirements

to programmers, verify solution meets client’s needs and finally train clients on software. Utilized search engine

marketing (Google, Yahoo) along with other marketing and traffic building techniques.

Achievement Highlights:

Handled all of company’s business development and negotiations.

Developed new processes for handling projects which resulted in increased efficiency allowing the

ability to take on more clients.

Created website content and developed other essential forms for RFPs and requirements gathering.

Started new business line which focused on self replicating (turnkey) websites, allowing customers

to easily build and create their own website.

Recruited and managed sub contractors for larger projects.

HR Service Representative

State Farm Insurance (Corporate), Bloomington, IL 10/2004 – 10/2006

Initially served as Customer Service Rep, communicating and counseling associates on company

philosophies and employee issues including salary and benefits administration, time off policies, and other general HR

policies. Made recommendations for updating, simplifying and enhancing processes, procedures and technologies in

department. Heavily involved with several large projects, serving multiple roles across the department.

Achievement Highlights:

Hand picked for developmental opportunity serving as a Business Analyst on enterprise wide

Staffing Project. Involved in all stages of project lifecycle.

Hand picked for developmental opportunity working directly with Project Manager on HR Policies

& Procedures Consolidation Project. Joined team during late planning stage and saw through to

post implementation.

Trained employees on new processes and procedures.

Trained large classes of temporary employees during Annual Enrollment period.

Served as Team Leader for temporary employees during Annual Enrollment.

Heavily involved with Mentorship program and several committees, including Employee

Satisfaction and Diversity & Inclusion.

Customer Service Representative

State Farm Insurance, Bloomington, IL (through Spherion Staffing) 1/2004 – 10/2004

Counseled members on health insurance benefits package during major transition from State Farm’s own

Group Medical to Blue Cross/Blue Shield. Provided members information regarding health insurance benefits and

claim status.

Achievement Highlights:

Ranked among highest in class and received multiple awards for providing “Outstanding Customer

Service and Support”.

Quickly promoted and hired directly by State Farm Insurance.

Software Experience

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, Project, Visio), Google (Apps, Analytics, Adwords),

Drupal, PeopleSoft, Dreamweaver, Big Biller, Encore by Cluen

Education

Illinois State University – 2003 BS in Business Administration / Minor in Economics

Contact this candidate