Technician Software
Resume:
Michael C. Wierman
ablnrn@r.postjobfree.com
Summary
I'm a computer technician with years of experience in supporting computer
systems. Experience includes point of sale (POS) systems. Background
includes building and repairing, installing, and troubleshooting of
computer systems. Windows operating systems and software.
Hardware and Software
PC Hardware Design and Setup, System Installation, Building and Testing,
Troubleshooting/Problem Solving, Diagnosis and Troubleshooting, Knowledge
of Microsoft windows 95,98,NT,2K,XP and Microsoft Office, Acronis, PC
Anywhere, Outlook
PROFESSIONAL EXPERIENCE
Arrow Electronics, Inc. Phoenix, AZ,
2004-2009
Arrow Electronics is a global provider of products, services and solutions
to industrial and commercial users of electronic components and enterprise
computing solutions.
Quality Inspector (2007 - 2009)
I was responsible for making sure the systems went out per customer
specifications I also handled all the buildings Calibrated Equipment and
ESD needs. I also have basic understanding of Lean manufacturing, ISO 9001,
TL 9000, AS9100 and JESD625-A (Requirements for Handling Electrostatic-
Discharge-Sensitive (ESDS) Devices.
Observed and monitored production operations and equipment to ensure proper
assembly of parts, and assisted in testing and monitoring activities.
Marked items for acceptance and rejection, recorded test results and
inspection data, and compared findings with specifications to ensure
conformance to standards.
Conferred with vendors and others regarding inspection results, recommended
corrective procedures, and compiled reports of results, recommendations,
and needed repairs.
Computer Technician (2004 - 2007)
Building and Troubleshooting systems on the production floor builds from
touch screen panels to rack mount servers, desktop and tower systems built
to customer specifications.
Michael C. Wierman
PAGE 2
Dalton M.I.S. Inc. Phoenix, AZ
2003-2004
Dalton Management Information Systems, Inc. is a Phoenix, AZ based point-of-
sale VAR (value added reseller).
Computer Field Technician & General Office Support (2003 - 2004)
Computer Technician & Office Support
I was responsible for the hardware & software installation and repair for
restaurant POS system. Provided technical support at the customer sites,
over the phone, and via remote software with pcANYWHERE for restaurant POS
software & Hardware. Investigated and resolved computer software and
hardware problems with the POS systems. Provided technical support for
specialized hardware and software systems used in the restaurant industry.
Office duties including filing, answering phones, inputting and updating
jobs through QuickBooks, maintaining Access inventory database.
DataPak Services Corporation Phoenix, AZ 2002 -
2003
Computer Technician
Performed hardware and software support and installation.
Installed and configured computer workstations and configured laptop
computers for the building. Office duties including filing, answering
phones.
Softbank Service Group Buffalo, NY
1998 - 1999
Tech Support Representative
Provided technical support for customer's hardware and software used by a
local ISP. Troubleshooting Modems, Answer customer support questions,
TCP/IP Troubleshooting.
Mr. Chip's Computer West Seneca, NY
1997 - 1999
Computer Technician
Building and repairing of computers. Performed hardware and software
support and installation. Performed Diagnosis and Troubleshooting of the
computer systems. Taught customers to use their computers.
Computer Certifications
A+ Certification
Education
Computer Learning Center, Phoenix, AZ
2009
A+, MCP, CCNA
Buffalo Vocational Technical Center, Buffalo, NY
1996
H.S. Diploma, Computer Systems Technology
Lafayette High School, Buffalo, NY
1996
H.S. Diploma, Computer Systems Technology
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