Quality Assurance Manager

Location:

Posted:

August 23, 2010

Thomas G. Birdwell

**********@*******.***

EXPERIENCE:

Trust Remodeling, LLP, Vernon, TX, March 2008- April 2010

Office Manager - Completed operational requirements by scheduling and assigning employees

and following up on work results. Maintained staff by recruiting, selecting, orienting, and training

employees. Identified customer requirements by establishing rapport with potential and actual

customers. Maintained and installed all office equipment, including internet setup and assisted in

all manner of day to day operations while facilitating company growth.

TeleNetwork Partners, Ltd., San Marcos, TX July 2005- March 2008

Recruitment Coordinator- Administered all of the staffing processes including interviewing,

background checks, reference checks, job fairs, and outbound calls to potential candidates.

Worked with a quota and maintained stringent deadlines. Handled HR concerns to facilitate a

healthy working environment for a 30K square foot call center and over 500 employees.

Harte-Hanks, Inc., Austin, TX July 2003 - July 2004

Inbound Teleservice Representative - Assisted customers on multiple business accounts. Managed

eight plus phone lines to provide quality assurance, and immediate response to customer issues.

Duties ranged from giving stock prospectus information, transferring of credit card balances, and

technical support for computer and camera operations.

Medical-Express, Inc., Louisville, CO January 2001- January 2002

Recruitment Liaison, April 2001- January 2002. Phone sales position making 400+ phone calls

per week, along with maintaining multiple phone lines and ongoing customer support ranging

from payroll to hospital placement issues. Recruitment of traveling nurses to ensure hospital

needs are met in a timely manner. Assisted hospital HR to ensure quality staffing.

COMPUTER EXPERIENCE:

Advanced knowledge of all Microsoft Operating Systems and Mac OS8-OSX, as well as

proficiency in: Oracle, Seibel, Microsoft Office Suite (Excel, Power Point, Outlook, and Access),

and working knowledge of SAP application. Advanced internet troubleshooting/technical support

skills. Knowledge of office equipment including printers, scanners, multi-line phone systems and

fax machines. Ten key by touch.

EDUCATION:

Texas State University, San Marcos, TX. Bachelor of Arts. Major

in Anthropology, Minor in Psychology. Conferred August 11, 2006.

Front Range Community College, Westminster, CO. Associate of Arts degree holder. Conferred

December 13, 2002.

REFERENCES: Available upon request.