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Customer Service Management

Location:
Portland, OR, 97236
Posted:
August 30, 2010

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Resume:

DONNA L. SHERRY

***** ** ****** **** #** PORTLAND, OR 9 7 2 3 6 5 0 3 - 7 6 1 -

* * * * ablnqi@r.postjobfree.com www.h-r-s.org

SUMMARY OF KNOWLEDGE / EXPERTISE

* Extensive REVENUE CYCLE EXPERTISE * COMPLIANCE

OFFICER

* CLINIC/PRACTICE/STAFF MANAGEMENT * A/R

RECONCILIATION/AUDIT

* CUSTOMER SERVICE ADVOCATE * BUSINESS

SYSTEM/PROCESS ANALYST

* FISCAL RESPONSIBILITY * BUDGET/OVERHEAD

DEVELOPMENT

* DETAILED REPORTING/ACCOUNTING/PAYROLL

? DOS, WINDOWS, UNIX, EMR, Word, Varied Practice Management

Systems (EPIC, Logician, PCN,

Medisoft, MEDIC/ MISYS, Allscripts, IDX), Quicken/Books,

EXCEL, Outlook, Conversions, Implementations.

HIGHLIGHTS OF QUALIFICATIONS

. Proven ability to prioritize and adapt quickly to a challenge

. Sharp insight and a common sense approach to problem solving

. Special talent for assessing and improving cash flow or office

systems

. Exceptionally adept at relating with a diverse range of people,

organizations, or businesses

. Develop, supervise, and maintain practice operations, managed care

systems/procedures

for Healthcare providers, group practices, or facilities.

PROFESSIONAL HISTORY

HEALTHCARE RESOURCE

SOLUTIONS

Oct. '05 - Present Consultant: Projects include; Establish

internal billing dept.; Policy development; Financial analysis; A/R audits,

Education/training of CCI Edits, Modifiers, to optimize reimbursement,

Revenue cycle assessment, Project Management ;

Claims review/appeals for all payer types. Fiscal responsibility and

quality management with direct report responsibilities

BILLING/ACCOUNTING SUPERVISOR

April '04 - Oct. '05

Hillsboro Eye Clinic: Six physician med/surg clinic, two sites, as well as

Optical stores. Revamped

department, increased cash flow, as well as reduced A/R by 50%. Created

dept. policies/procedures.

INSURANCE ADMINISTRATOR

Nov. 98 - July '02

Pacific Coast Cardiac & Vascular Surgeons: Duties included; Surgical,

Anesthesia, & Diagnostic Angio

Coding; Billing/Collections; Rate Agreements; Payment Schedules; Contract

Implementation; Patient Accounts.

ACCOUNTS RECEIVABLE CONSULTANT..

... Aug. 97 - Nov. 98

Mariner Medical Center: Combining services for family practice, urgent

care, W/C, with 15+ staff

BUSINESS OFFICE COORDINATOR / CONSULTANT

June

96 - July 97

Stanford Midpeninsula Mental Health Group (Project with APOGEE Corp.)

Audit investigation analyst.

ADMINISTRATOR

Oct. 93 - April 96

Gastroenterology Consultants: Specialty practice, four physicians, three

offices, with 10+ staff

ADMINISTRATOR

June 91 - Sept. 93

Coastside Medical Clinic: Five primary care providers, with specialty

subcontracts, with 20+ staff

CONSULTANT / CLIENT REPRESENTATIVE

. 1989 - June 96

Bailey & Associates Los Angeles / San Francisco: Healthcare

Management, A/R Audits,

Staff training/education to optimize reimbursement, Project Management or

Co-ordination.

EDUCATION

.Business Management / Marketing .EMT I - II

** MEMBER -

University of Wisconsin - Milwaukee Milwaukee Co Hospital, WI

Portland Medical Community Managers

Concorde Career College Advisory Board



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