Customer Service Representative

S kyla r R. Dement

*** ***** * *** ****

Edmond, OK 73003

Phone: 806-***-****

ablnqa@r.postjobfree.com

WORK H ISTORY

September Child ren’s Place – Oklahoma City, OK

**** ** ***** *********/******** Service Representative

P resent

G reet and assist customers; cashier; restock inventory; process shipments of store

p roduct; answer phones

August 2009 Next Generation I n te rnship – Oklahoma City, OK

to I ntern

August 2010

Proficient use of Word, Excel, Publisher and other office applications in the

administration offices of Church of the Harvest; proofread letters and brochures;

data entry; organize special projects; proficient use SharePoint software; create e-

blasts using Constant Contact; draft letters; filing; schedule travel arrangements;

create purchase orders; create budgets for projects; answer telephones; oversee

p lanning and organization of women's conference for 350+ women; serve as

administrator for Youth America youth camp; organize camp activities; prepare

administrative packets for youth camp; oversee camp office; receive supplies and

p rocess camper paperwork; oversee teams of volunteer workers; attend ministry

courses

September Wade Gordon Salon – A marillo, TX

2008 to Receptionist/Customer Service Representative

A ugust 2009

Answer multi-line phone; book appointments for 15+ stylists and color technicians;

handle customer complaints; stock inventory; draft correspondence to customers;

make deposits; balance cash register; proficient use of specialized industry software

June 2008 to TJ Maxx – A marillo, TX

D ecember C ustomer Service/Cash Office Clerk

2008

Proficient use of cash office software; make deposits and account for sales; balance

safe; assist customers at service desk; answer phones; process layaways; filing and

other clerical tasks related to personnel paperwork; work cash register; process

shipments and restock inventory

ACCOMPL ISH M ENTS

• Certificate of License for M inistry No. COT H-93-0004 ( August 2010)

• Distinguished Christian H igh School Student Award for Outstanding Achievement

( May 2008)

• Eagle Award for Cha racter and Leadership in Athletics ( May 2008)

• Co-Founder and Di rector of Genuine Hea r ts Mentor P rogram for Jr. H igh girls

( 2007)

EDUCAT ION

Next Generation I n te rnship – O klahoma City, OK

2010

Graduate of I nternship, M inistry

Multi-faceted ministry internship – see more details above

2009 Ama rillo College – A marillo, TX

I n P rogress, Genera l Studies

24 hours of coursework prior to entering ministry internship

2008 Bible He ri tage Ch ristian School – A marillo, TX

H igh School D iploma

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