Customer Service Manager
Resume:
Katherine D. Hart
Newport News, VA 23608
E-mail ablnng@r.postjobfree.com 757-***-****)
Work 757-***-****)
Objective: To secure a position with a well established organization that will enable
me to use my strong organizational skills, education, and ability to work
with people.
Education: Thomas Nelson Community College
Associate of Applied Science, May 2010
Major: Human Services
Minor: Public Administration
GPA: 3.4/Cum Lade Graduate
Experience: Testing Administrator October 2007 - Present
Thomas Nelson Community College, Hampton VA
• Resolve administrative problems by coordinating preparation of reports,
analyzing testing data and indentifying solutions.
• Deal with internal and external customers at all levels via telephone and e-
mail to ensure successful communication.
• Utilize Virginia Community College System’s in preparing and loading
test scores, scanning documents and analyzing reporting data for
management staff.
• Maintains professional and technical knowledge by attending educational
workshops and establishing personal networks.
• Contributes to team effort by accomplishing related results as needed.
• Maintain up to date filing system for usage by other divisions.
• Order testing documents for high school and disabled students.
• Fax and e-mail documents to other schools in the VCCS system for
student placement.
Customer Service Manager December 1995-February 2006
APAC Teleservices, Newport News, VA
• Set and achieved Customer Service department goals and results using
best practices leadership and management skills, ensured adherence to
organizations procedures, policies and systems.
• Ability to adjust, prioritize and manage time wisely in a fast-paced
environment.
•
Katherine Hart Page 2
• Communicated clear, concise, understandable instructions to all
employees; listened attentively to others and provided positive feedback.
• Strong analytical and problem solving skills and the ability to successfully
interact with staff and internal partners (UPS) to problem solve and
achieve goals.
• Ability to develop and train work force, build relationships, and maintain
personal records and documentation pertaining to staff.
• Attended weekly meeting to communicate team goals and results.
• Assisted in the hiring of the most qualified applicants to meet the needs of
the business.
Skills: Typing 55wpm, Microsoft Office, Excel, Word, PowerPoint, PeopleSoft, E-DOMA,
Reporting, Administrative Writing Skills, Organization, Problem Solving,
Communication, Filing, Scanning,
*References:
Renee Peterson, Asst. Financial Aide Director, Thomas Nelson Community College,
Timothy Freeman, Coordinator, Thomas Nelson Community College, 757-***-****
Yvonne Blow, Manager Testing Center, Thomas Nelson Community College, 757-
825-2858
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