Customer Service Sales
Resume:
Christina "Zelda" Meng
Madison, WI 53706
ablnna@r.postjobfree.com
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Education
09/2007-05/2009 M.S., University of Wisconsin-Madison
Psychology, 3.92 G.P.A. (out of 4.0)
09/1998-06/2003 B.A., University of California-Irvine
Psychology and Social Behavior, 3.71 G.P.A. (out of
4.0)
Professional Background
09/2009-05/2010 Office Support, Energy Services, Inc. (through
QualiTemps)
> Sorted and processed mail on a daily basis
> Created and filed folders for each client with attention to detail
> Scheduled clients for energy assistance appointments via telephone
> Handled client concerns as a call center representative and directed
them to appropriate departments if needed
09/2008-05/2009 Teaching Assistant, UW-Psychology
> Independently taught and led weekly discussion classes with multiple
students in a fast paced educational environment
> Coordinated weekly class discussions as well as independently prepared
discussion outlines
> Worked with a diverse range of students, kept up-to-date with each
student, and gave direction to students a timely manner
> Coordinated the work of other staff on a weekly basis (e.g., as a team
member, take over their duties when needed)
> Ability to pay attention to detail to maintain accurate student
records on a day-to-day basis
09/2007-05/2008 Graduate Student Researcher, UW-Psychology
> Independently designed and implemented research experiments with
relatively little input
> Analyzed scientific problems from multiple angles and created
solutions
> Wrote research proposals and research reports
> Ability to read and interpret statistical reports
> Experienced in proofreading documents
> Gave research presentations in a professional manner
> Trained and supervised research assistants
> Mentored undergraduate students on their academic careers and research
interests
02/2007-08/2007 Records Coordinator, ITT Technical Institute
> Assisted students on their entrance exam in a courteous and
professional manner while being flexible in testing times
> Pursued, tracked, and followed-up with new and current students
throughout the enrollment process, with the ability to multi-task with
high accuracy
> Independently created and maintained accurate records (computerized
and paper) for each student with attention to detail
> Audited files to ensure compliance with policies and procedures of the
institution
> Quickly learned and operated new software to maintain student records
> Conferred with high schools and other colleges in a courteous manner
to obtain necessary information for student records
04/2006-02/2007 Financial Aid Administrator, ITT Technical Institute
> Scheduled current and prospective students for financial aid
appointments
> Counseled students on ways to obtain funding
> Analyzed financial packages (tax documents, federal loans, private
loans, etc.) with the ability to multi-task with high accuracy
> Conferred with outside agencies to maintain compliance with policies
and procedures of student eligibility for assistance
> Certified student loans under pressure of deadlines and audit
documents with close attention to detail
> Maintained confidentiality of students' documents
11/2005-12/2005 Customer Service/Sales Coordinator, See's Candies
> Welcomed and engaged with potential customers under pressure
> Offered samples along with enticing descriptions to every customer
within a time limit
> Provided customer service and answered any customer questions
> Assessed, understood, and met the needs of diverse customers (such as
creating custom gift baskets when no existing product will satisfy the
customer)
> Worked with multiple customers at the same time and addressed every
one of their needs to ensure they become returning customers
> Worked cooperatively as part of a team while on the sales floor
Computer Skills
Experience with Microsoft Word, Microsoft Excel, Microsoft Power Point,
Microsoft Outlook, Mozilla FireFox.
Relevant Memberships
2009-Present Volunteer at Buddhist Compassion Relief Tzu
Chi Foundation
> Ran charities for natural disaster relief
> Volunteered to help recycle aluminum cans
> Visited Belmont nursing home to spend time with
the elderly (e.g., play BINGO, create arts and
crafts)
> Currently working along with team members to
develop further volunteer opportunities
References Cara Rouse, Event Specialist, Energy Services
Inc.
> Tele: 608-***-****
Colleen Moore, Professor, Department of
Psychology
> E-mail: ablnna@r.postjobfree.com; Tele: 608-***-****
> E-mail is preferred
Yu-Lien Chu, Director, Tzu Chi Madison
> Tele: 608-***-****
Contact this candidate