Customer Service Manager
Resume:
Charlee-Ann Close
Greensboro, NC 336-***-****
ablnmz@r.postjobfree.com
Objective
Fast learning, hard working individual, with an eye for detail and a love
for the fast pace pressure of an accounting department.
Qualifications
Dependable and detail oriented employee, willing to go the distance for my
employer. Familiar with the Microsoft Office Suite (Versions 2003 and
2007), as well as having taken recent courses specializing in Microsoft
Excel. Accounting Software experience includes RAS, QuickBooks and Quicken,
with a specialty in SOX compliance, reconciling cash, and auditing customer
accounts. Previous managerial responsibilities include employee relations,
hiring, training, and evaluating job performance. Excellent at data entry
and capable of handling all office equipment, multiple telephone lines,
facsimile, copier, etc.
Education
Graduated from Culinary & Restaurant Management Courses, which included
basic studies and general Hotel/Restaurant Management. Currently enrolled
part-time at Guilford Technical Community College, seeking a
Hotel/Restaurant management degree.
Employment
2000 - 2003, 2009 - Present
Hilton Properties Customer Service Representatives
Duties include, but are not limited to, front desk receptionist, answering
switchboard, taking reservations, faxing, filing, customer satisfaction,
cash posting, handling any billing concerns, as well as organizing and
maintaining the general operation of the hotel.
2002- Present
Thyme for Linda Catering and Party Services
Food preparation set up and service for large and small banquet events.
Created menus, as well as determining portion control and final accounting
for events. Customer service and satisfaction above all else.
2005 - 2007
Aramark Uniform Services- Accounting Clerk, Collections
Posting cash daily in high volume amounts. Data Entry Bank reconciliation,
working closely with district managers to achieve account resolution.
Processed receivables, transfers to and from internal departments, customer
refunds, prepared inter-department financial reports, tracked and analyzed
outstanding receivables. Experienced in SOX compliance, month-end/ year-end
closing, auditing, and reporting. Acknowledged for exceeding state, as well
as regional goals. Cross trained in accounts payable and billing. Business
to Business collections and researching payment discrepancies.
2001 - 2005
The Rebate Advantage- Office Manager, Collections
Responsible for daily operations, including, but not limited to opening,
closing, hiring, training, writing and maintaining company manuals,
answering phones in a professional and timely manner, handling customer
discrepancies, opening accounts, closing accounts, collecting bad accounts
and making fair payment arrangements, payment extensions, faxing forms,
record keeping, daily drafting, post office errands, bank errands and
deposits, handling clients in a professional and understanding manner,
creating and executing store promotions in order to motivate customer
expansion, sharing ideas for advertisement, as well as going out into the
field to promote business.
References
Personal
Rhonda Colwell - Reservations Supervisor, Embassy Suites (Sister)
Linda Wilkinson - Marketing, Atlantic Aero (Mom)
336-***-**** ext. 1057
Amanda Koetter - Office Manager, Deep River Technologies (Close Friend)
Tara Bradley Johnson - Internet Sales Consultant, Crown Honda (Close
Friend)
Professional
Sherry Fox - Human Resources Supervisor, Aramark Uniform Services
Angela Brown - Lead Billing Clerk, Aramark Uniform Services
Kelly Martin - Controller, Aramark Uniform Services
Robert Chapman - General Manager, Homewood Suites Greensboro 336-***-****
Jeff Cartonia - Owner, The Rebate Advantage
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