Customer Service Project Manager
Resume:
VANESSA DE C. FIGUEIREDO
***** ******** **** *****, *******, FL 32832-Home: 407-***-****-Cell:
e-mail: ablnlj@r.postjobfree.com
Occupational Profile
Skilled in managing multiple projects, meeting deadlines, and resolving
issues prior to escalation. Well organized, take initiative, flexible, work
well under pressure, work effectively with management and vendors. A
dependable and collaborative employee with a track record of performing
beyond scope of job function.
AREAS OF EXPERTISE INCLUDE:
Purchasing Construction Project Budgeting
Project Management Administrative Profit Analysis
EDUCATION
Masters in Business Administration, Dec 2012
CONCENTRATION PROJECT MANAGEMENT
KELLER GRADUATE SCHOOL OF MANAGEMENT - ORLANDO, FL
RELEVANT COURSEWORK:
o CORE ECONOMICS
o ACCOUNTING AND FINANCING; MANAGERIAL USE AND ANALYSIS
o MANAGERIAL ACCOUNTING
BACHELOR OF SCIENCE IN CIVIL ENGINEERING, JUNE 1991
PONTIFICIA UNIVERSIDADE CATOLICA DE MINAS GERAIS - BELO HORIZONTE, MINAS
GERAIS STATE, BRAZIL
PROFESSIONAL EXPERIENCE
CONDEV HOMES
WINTER PARK (FL) - USA
Purchasing Manager/Assistant Manager, February 2005 - January 2009
o Purchased and negotiated materials, equipment, supplies and labor from
suppliers and sub-contractors (Trade Partners). Over 5 construction sites
in central Florida
o Drafted bid specifications and request bid proposals from vendors.
o Evaluated vendors' quotes and services to determine most desirable Trade
Partners. Verify quantity take offs and vendor proposals to ensure
accuracy.
o Established initial project budget. Monitored actual versus budgeted
costs and prepare periodic trend analysis to indentify problem areas.
o Worked with construction and sales and marketing to identify cost savings
opportunities by changing specifications, features, vendors, materials
and floor plans. Helped reduce total construction cost by 20% depending
on the floor plan.
o Point of contact for over 20 employees in four different departments;
construction, sales and marketing, customer service and accounting.
o Prepared monthly project cost forecasting.
o Assisted sales and marketing with options and change orders and
coordinate with construction to ensure that all changes are incorporated
into the contract.
o Assisted accounting on profit analysis reports.
o Coordinated with the Florida Green Building Coalition (FGBC) certifying
agent, project manager and trade partner to meet the requirements from
the Florida Green Home checklist. Prepare the application package for the
FGBC compliance review.
o Assisted customer service on warranty issues.
o Entered and maintained data base; contracts, job estimate, options,
change orders and color selections. Purchasing functions such as purchase
orders, vendor cost/ sales price and contracts. Processed over 1500 Pos a
week. Entered and created a new budget for over 10 new contracts a week.
o Familiar with a variety of the field's concepts, practices, and
procedures.
Homewood Suites
ORLANDO (FL) - USA
ACCOUNTING CLERK, JANUARY 2002 TO AUGUST 2002
o RESPONSIBLE FOR ACCOUNTS RECEIVABLE, INCLUDING CREDIT CARD DISPUTES AND
WHOLESALER ACCOUNTS.
o Assisted in preparation of payroll.
o Reviewed documents and invoices for accuracy.
o Responsible for administrative functions such as filing, data entry and
guest relations
Front Desk Supervisor, December 2000 to January 2002
o Experienced in taking transient reservations, assisting with group
arrangements, check ins and check outs; training new personnel, resolving
guests needs and complaints and coordinating support staff.
o Understood overall functions in the following areas: bellstaff, security,
front desk, accounting, sales, reservation and food & beverage.
Construtora Homero Costa
BELO HORIZONTE (MG), BRAZIL - AUGUST 1989 TO SEPTEMBER 1998
STRUCTURAL ENGINEER ASSISTANT
o ANALYZED SOIL SURVEY AND FOUNDATION DESIGN
o Participated in the reinforced concrete structure analysis and design,
based on the architectural project; load and statics calculations;
sketches designs
o Checked and reviewed the drafters work at the end of the project
CAD Drafter
o STRUCTURAL DRAWINGS OF ALL PARTS OF A REINFORCED CONCRETE STRUCTURE WITH
FRAMEWORKS DETAIL, BOTH MANUALLY AND USING COMPUTER SOFTWARE - AUTO CAD
PROFICIENCIES
Fluent in Portuguese MS Office (Word, Power Point, Builder 360 software
Excel)
Team Building Auto CAD
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