Customer Service Software

Resume of

Carol J. Trembley

***** *** **** *****

Valencia, CA 91355

Phone 661-***-****

e-mail: ablnkx@r.postjobfree.com

Qualifications

More than twenty years experience writing and maintaining

custom and package software as well as user and technical

support on PC, I Series, AS400, IBM System 38 and IBM System 34.

Extensive experience customizing and maintaining J. D. Edwards

One World and World software and writing new applications that

interface with J. D. Edwards Enterprise One and World software.

This includes maintaining, modifying, writing new applications,

and designing C and JDE event rule business functions,

applications and reports. This requires working with One World

development tools such as OMW, RDA, FDA and Microsoft Visual C

++ source editor and debugger. Have been responsible for One

World CNC functions such as building One World software

implementation packages as well as setting up roles, security,

and menus. Have also worked on converting data and applications

from J.D.Edwards World and non JDE AS400 software packages to

J.D.Edwards One World/Enterprise One. Additional software

package experience includes Software 2000 payroll. Have also

worked using SDLC processes for requirements, functional

designs, technical designs and test scripts for all

projects/modifications.

Application areas include manufacturing; accounts payable;

general ledger; financials; accounts receivable; order entry;

purchasing; inventory management; shipping; sales tracking; cost

analysis; JIT; inventory requirements generation; service

reporting; customer service for a mortgage company; admissions,

discharge, transfer for a hospital company; automated

adjudication for a medical supply company; sales, inventory

management, and manufacturing for a video distributor;

manufacturing and distribution for aerospace manufacturing and

supply companies; as well as manufacturing and distribution for

a box and corrugated manufacturer.

Work History

1/08-7/10 Contract/Permanent Software Engineer

J.D.Edwards One World/Enterprise One, J.D.Edwards World, RPG,

AS400 I Series

Involved in creating custom applications, maintenance, and

support of J.D.Edwards One World and J.D.Edwards World software

for this video distributor in a highly customized coexistence

environment. In addition, I work directly with users to resolve

problems, improve existing systems and develop enhancements.

All projects/modifications go through an SDLC process for

requirements, functional designs, technical designs and test

scripts. Application areas include: manufacturing, purchasing,

inventory management and a custom title management system.

3/04-1/08 Contractor/Permanent Project Leader

J.D.Edwards One World/Enterprise One Web/Client, J.D.Edwards

World, RPG, I Series

Involved in converting custom applications and modifications

from World to Enterprise One Web/Client for distribution,

manufacturing and financial applications while this safety

system manufacturing and distribution client transitioned from

World distribution and manufacturing to Enterprise One.

Converted to permanent in January 2005. Continue to enhance,

maintain and test Enterprise One software, as well as train

other developers in the use of Enterprise One tools. Also work

directly with users to resolve problems, improve existing

systems and develop enhancements. The IT Director left in May

of 2006. Because of this in addition to development, support,

and CNC functions until a few months before I left I was also

handling project management and day to day management issues.

Application areas include: manufacturing, purchasing, inventory

management, shipping, order entry, MRP, manufacturing

accounting, financials, accounts payable and accounts

receivable.

3/00-2/04 Contractor

J.D.Edwards One World, RPG, AS400/Iseries. Worked on the

conversion from HFA software running on an AS400 to J.D.Edwards

One World Client/Server with an AS400 as the data base server.

Designed and developed a custom Quality Control system to

interface with J.D.Edwards One World. Involved in development

and support of a custom JIT system to interface with existing

One World applications. Helped with upgrade of JDE software.

Maintained/modified existing One World applications and handled

user support for an aircraft hardware distributor. This

involved designing and writing/modifying applications written

using J.D. Edwards One World event rules and modifying C

business functions. Application areas include: accounts

payable, financials, JIT contract management, purchasing,

quality control, warehouse management, accounts receivable and

inventory management.

12/00-8/01 Contractor

J.D.Edwards World/One World co-existence, RPG400, AS400.

Involved in maintenance and new development for a

distributor/manufacturer of parts for safety systems for

aircraft, nuclear power plants, etc. Converted data for company

acquisitions, modified existing World applications, fixed

problems with existing applications, and a third party payroll

system. Also, interfaced directly with users to handle their

requests and fix any problems /issues they found. Application

areas include: inventory, warehouse management, cost accounting,

bill of materials, sales, accounts receivable, accounts payable,

financials, and purchasing.

12/93-3/00 Contractor

J.D.Edwards, RPG400, AS400. Involved in maintenance and new

development for a home building company. Application areas

include: accounts payable, check processing, financials,

contract management and purchasing.

06/93-11/93 Contractor

RPG400, AS400. Involved in maintenance, design and new

development of custom systems for a mortgage banking

company. Supported the customer service area.

01/93-03/93 Contractor

J.D.Edwards, RPG400, AS400. Subcontracted for J.D.Edwards to

help with customization of J.D.Edwards World software prior to

implementation for a medical manufacturer/distributor.

07/92-12/92 Contractor

J.D.Edwards, RPG400, AS400. Helped with the upgrade to a new

release of J.D.Edwards World software for a real estate

management firm and handled any custom programming requests or

problems with existing software.

02/92-05/92 Contractor

RPG400, AS400. Responsible for designing, programming and

implementing an automated adjudication system for a medical

supply company.

12/90-01/92 Contractor

J.D.Edwards, RPG400, AS400. Involved in customizing

J.D.Edwards World software to fit the environment of a gold

jewelry manufacturer and distributor. Applications included: order entry,

inventory control, purchasing/receiving and cash applications.

08/90-12/90 Contractor

Software 2000, RPG400, AS400. Helped with conversion to

Software 2000 payroll system including interfacing it with

an existing accounts receivable system for a staffing company.

04/90-07/90 Contractor

RPG400, AS400. Involved in a major development project to

automate the functions used to market, bill, calculate

commissions and track information for a bottled water

distributing company.

05/89-04/90 Sr. Programmer/Analyst, Media Home Entertainment

J.D.Edwards, RPGIII, IBM System 38. Responsible for designing,

writing, testing, maintenance and support of custom software for

this video distributor; as well as support of J.D.Edwards World

software. Also, involved with technical support of the System

38.

04/88-04/89 Sr. Programmer/Analyst, National Medical Enterprises

RPG III, IBM System 38. Designed, programmed, tested,

maintained and supported custom hospital systems. Primarily

responsible for admitting, discharge, transfer and collections

applications. Responsibilities included support of RJE nightly

transmissions.

06/86-04/88 Sr. Programmer/Analyst, Telautograph Corporation

RPG III, IBM System 38. Worked on design, programming,

testing, maintenance and support of business systems for this

distribution environment. Applications included: order entry, shipping,

sales tracking, accounts receivable, service reporting, inventory and

general applications support. Also, I evaluated software

tools when one came to my attention that might be useful in our

environment.

05/85-06/86 Systems Programmer, Sunclipse Information Systems

RPG III, IBM System 38. Worked primarily on development in a

manufacturing environment.

Responsible for systems analysis, new system design,

programming, testing, installation and training for new

systems. Applications included: order entry, accounts receivable,

purchasing, scheduling and production control. Also

responsible for PC/AT support.

02/83-04/85 Systems Analyst, AHSECO-a division of American Hospital Supply

RPG III, IBM System 38. Responsible for designing,

programming, testing and maintaining business systems.

Through direct contact with users, I'd develop specifications and implement

new systems. Applications included: accounts receivable,

inventory, accounts payable and order entry. I was promoted

to Systems Analyst prior to leaving.

06/82-01/83 Programmer, The Rylander Company

RPG II, IBM System 34. Responsible for all aspects of

programming for this direct mail firm utilizing the System 34

with 6670 laser printers.

09/81-06/82 Programmer, Tenman Systems

RPG II, IBM System 34. Responsible for customer service,

custom programming and software system improvements for this

northwest Chicago real estate software firm.

Education

Bryant & Stratton Business Institute, Rochester, New

York. Diploma, Data Processing with concentration in RPG II,

COBOL and Accounting.

Westfield State College, Westfield, Massachusetts. BA in

Music.

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