Customer Service Sales

OBJECTIVE

To obtain a position in which I can utilize my skills, expand my

knowledgebase, continue to build my professional network and positively

benefit my employer.

WORK EXPERIENCE

Community Sales Manager

PCS Homes, Clearview Meadow in Dover, Delaware, April 2010 to Present

Through a professional sales presentation, demonstrate homes, qualify

purchasers, write contracts and manage purchasers from construction

through closing

Develop and maintain relationships with area brokers/realtors through

networking and generate targeted rate of broker co-ops

Market Research, Obtain and update market awareness through knowledge of

all competitions prices, floor plans, special discounts and promotions as

well as community demographics

Create marketing pieces and update websites to promote community.

Works with Builder 1440 to create contracts, proposals and follow up with

clients.

Office Management

Community Sales Associate

PCS Homes, Clearview Meadow and Wood Creek Golf Community, July 2009 to

March 2010

Day to Day Office Duties

Follow up with customers

Assist Sales Manager in Community Outreach, marketing, home sales and

market research

Sales and Marketing

Green Diamond Builders, Smyrna Delaware August 2008 to May 2009

Day to Day Operational Duties

Model Home, work at the model home to educate the customers about the

product

Facilitate the paperwork and correspondence needed from the sales process

to the house/color selection until the house is finished

Developed Newsletter and evaluate and help recreate website

Sales and Marketing

Lessard Builders, Inc. Camden Delaware January 2004 to July 2008

Part of a sales and marketing team coordinating the start up, research,

presales and developing a marketing campaign for Lessard Builder's new

communities, Oakwood Village and Dickinson Creek.

Established a lead follow up program that begins instantly when

registration form is filled out online by prospect.

Worked with leads from various sources. Stayed in contact with the leads

via phone calls, emails and regular mailings. Scheduled tours with the

leads. Met with the leads and gave tours of the homes and developments.

Ad Design Management. Designed brochures, flyers, banners and other

pieces over the years for numerous events.

Home Shows, coordination of booth design and working Home Shows

throughout Delaware, Maryland and New Jersey.

Website Design Management

Worked at the Model Home to greet visitors and educate them about the

product.

Office Management: ensured that certain office duties were completed.

Sales, Service and Assistant Management

All Climate Storage Center Lewes, Delaware June 2005 to 2008

Day to day operational duties

Receiving Payment

Making Phone Calls

Flyer, Brochure, Website Design Management

Reception

Customer Service

Sales of Units

Market Leader - Promotions for Bud Light Lime Summer 2008

GT Events (Ocean City, Md and Delaware Beaches)

Ensure that schedule is followed, all equipment (segways) is charged,

promotional items are ready and all members of the team show up on time

Meet with Representative

At each event, we spoke to people and promoted the Bud Light Lime

product.

Sales Associate, August 2003 - January 2004

Verizon Wireless/Wireless Zone Dover, Delaware

Customer Service - Work with customers regarding their phone plans and

troubleshooting with their phone

Sales - sold mobile phones and phone plans to customers

Daily Operations including opening and closing of the store and reports

Hostess December 2001- August 2003

Pizzeria Uno Chicago Bar and Grill Dover, Delaware

Greeted Customers, Took "To Go" orders

Reception and other duties that assisted with the daily operation of the

restaurant

NOTABLE SKILLS

Proficient in all programs of Microsoft Office

Technology Savvy

Quick, Self Learner

Good Management Skills

Detail Oriented

Can work in fast paced atmosphere

Time Management Skills

Hardworking

Customer service oriented

Natural Leader

EDUCATION

Leadership Central Delaware September 2007 to June 2008

Business Management and Marketing 2005 to Present

Wilmington University

ACTIVITIES

Project Coordinator

Habitat for Humanity Women Build January 2007 to August 2007

Responsible for coordinating clinics, volunteers and ensuring that all

items were done in order to get the project up and running.

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