Customer Service Management
Resume:
Michael E. Grey
Huntsville, Al 35810
*******@*****.***
Summary of By nature a self-motivated, detail oriented and ethical worker.
Qualification I have a vast knowledge of a wide range of business, financial,
s and technical concepts, principles and practices. I am seeking
an opportunity that will utilize my extended specialized
training, education and experience in an interesting and
exciting employment position.
Education Oakwood University
Huntsville, AL
Bachelor of Science in Business Administration -December 2010
Concentration in Management
*Currently completing final course of 4 credits at LSU
Independent Study
Relevant Coursework: Accounting I & II, Business
Communication, Business Ethics, Business Writing, Contract &
Cost Analysis, Finance, Financial Decision Making, Human
Resources Management,Information Systems in the Organization,
Leadership and Organizational Change, Macroeconomics,
Management, Managerial Accounting, Marketing, Microeconomics,
Organizational Behavior, Organizational Management, Probability
and Statistics, Production and Operations Management, Strategic
Management
Project Experience: Capstone Business Simulation. Independent
Research paper entitled: "Supplying the World with Technology:
While Rewarding Employees with the Benefits of Hard Work"
Honors and Affiliations: Who's Who In Madison (2007 - 2008),
Madison - Athens - Decatur Regional Achievement Foundation -
Board Member, Hands of Hope Ministries International - Vice
President, Advisor to the Nu Mu Chapter of Kappa Alpha Psi
Fraternity, Inc UA - Huntsville
Skills Business Skills: Analytical, Customer Service, Public Speaking,
Numerical, Sales, Negotiation, Financial, Human Resources, Time
Management, Leadership, Personal Productivity, Inventiveness,
Problem Solving, Brainstorming and Networking.
Ability to effectively communicate and interface with peers as
well as executive level management.
Operating System: MS Windows(2000, 2003, XP, Enterprises,
Vista, and 7), Mac OS 10.4 & 10.5
Communications: Oral and Written
Major Software Packages: MS Word, Excel, PowerPoint, Publisher,
and Access. iWork 08, iWork 09, SAP, GCRM, iSell, Softphone and
Liverperson.
Office Management and Administrative Experience
Office Equipment: Multi-line phone system, File Management,
Copier Management, and Mail Distribution.
WPM: 55
Work August 2009 - Present Comcast Cable
Experience Huntsville, Alabama
Customer Service and Technical Support Representative
Answer incoming call with the full accountability for customer
satisfaction and providing high quality service while resolving
video repair or billing issues
Provide technical support for video and high speed internet
issues, along with password resets for Comcast.net as well as
email accessibility.
Expand sales in existing accounts by introducing additional
services after careful evaluation of the customer's current
package.
Meet and exceeds established monthly upgrade quota while
increasing First Call Resolution.
Continuously update technical, sales, and business knowledge by
participating in educational opportunities offered through
Comcast University.
November 2007 - Present Grey Enterprises, Inc. Huntsville,
Alabama
President/Owner
Offer business solutions, such as:
Business manager - oversee the day to day operation of the
contracted company
Marketing - Creating strategy to acquire and retain customers
Consultant - Analyze a company's overall structure and
performance to determine where productivity and revenue can be
increased while minimizing cost
Property Manager - manage the leasing and maintenance of rental
properties
August 2005 - March 2010 M & M Air-conditioning &
Appliance Services Miami, FL
Business Manager - Contracted - Grey Enterprises, Inc
Prepare and submit proposals for new system installations and
contractual service agreements
Created a innovative client tailored financial summary to
increase new service revenue.
Manage P & L, assets, receivables, supply inventory, and
liquidity
Track and review gross and net sales including gross margins to
produce forecasts and trend analysis
Prepare financial statements, spreadsheets, general and
standard journal entries, and other accounts.
June 2008 - June 2009 Apple, Inc - Arise Virtual Solutions,
Inc. Miami, FL
Sales and Customer Service Representative - Contracted - Grey
Enterprises, Inc
Offered innovative computing solutions to students, educators,
consumers, businesses, and creative professionals around the
world
Sold a wide range of Apple products
Qualified and closed new and existing business opportunities.
March 2008 - September 2009 Carnival Cruise Lines -
Miami, FL
Arise Virtual Solutions
Customer Service Representative - Contracted - Grey
Enterprises, Inc.
Interacted with travel agents as well as user end passengers
Comprehended and resolved customer questions and problems with
existing reservations
Booked additional reservations at the customers' request
November 2005 - February 2008 MetLife, Inc.
Huntsville, AL
Financial Services Representative
Created and executed business development strategies to attract
and acquire new clients
Analyzed clients' financial needs and goals through careful
examination of financial statements.
Counseled clients regarding the advantages and disadvantages of
various investment products
Implemented and reviewed financial strategies specifically
tailored to help the client pursue their long-term goals
August 2004 - January 2005 Oakwood University
Huntsville, AL
Administrative Assistant to the Assistant Vice President of
Advancement and Development
Responsible for the planning and organizing of project meetings
and appointments
Maintained electronic information and administrative services
Assist in project tracking and scheduling plans and models to
provide effective and efficient performance within the
Advancement & Development department
Conducted research and provide information by using the
telephone, postal mail, and e-mail
August 2003 - May 2004 Enterprises Car Rental
Huntsville, AL
Management Trainee - Intern
Provided excellent customer service in face to face
interactions as well as over the phone business to business
interaction
Monitored rental agreements and processed orders
Corrected deficiencies and errors with rental orders among the
company standards
Supported the Management Team in providing performance for
profit generation
Portfolios and References Available on Request
Contact this candidate