Home Health Human Resources

Jill Marie Russell

**** ***** *** ***, *****, Ohio 43515, 419-***-****, ablnhu@r.postjobfree.com

Experience

Regional Therapy Coordinator/ Manager March 2009- June 2010, Pro Health Partners, Inc.

Managed and staffed all therapist positions in a specific market territory

coordinated and scheduled all field staff to ensure patient care at all times

managed and tracked market and staff productivity, providing monthly reports to the Operations Mgr

represented ProHealth to contracted agencies and worked to ensure 100% customer satisfaction and solidify profitable

referral relationships

entered in authorization and schedules and completed discharge process

worked with PHP marketing to expand regional territory presence and PHP Human Resources to ensure appropriate

staffing recruitment, training, etc

Completed weekly reports analyzing productivity, collections, etc

Completed presentations to existing, new and potential customers

Organized various events to expand marketing presence

performed therapist evaluations in conjunction with the Regional Clinical Supervisor

handled client and field staff complaints

updated client information and utilized case conference notes as needed

acted as a spokesman and representative to the clients, referral sources and therapists

ensured continuous compliance with all applicable Pro Health and agency policies and procedures

completed field staff payroll on a weekly basis for designated territory

Department Billing Coordinator- Infusion Department, September 2008- December 2008, University of

Toledo Physicians

secured and verified correct patient account information for data entry, including demographic and insurance information

completed pre-determination and authorizations as required by insurance carriers

Assigned appropriate CPT and ICD9 codes and entered charges for all patient encounters within a day of treatment

Provided financial counseling assistance to qualify patients for assistance programs as necessary to maximize

reimbursement on all treatments

Took appropriate action for follow-up and correct claim rejections, denied charges and compliance chart review requests

Worked 100% of claims as assigned in follow up module.

Ensured that “No referral” and “Beyond filing limit” write-offs were zero

Followed charge adjustment policies

Ensured that aging reports were completed weekly

Internship, May 2008- August 2008, Henry County Health Department

assisted in fiscal cost reporting process for Home Health and Hospice

assisted with the development and revision of policies and procedures for Home Health and Hospice, along with the

Health Department

facilitated electronic medical record training with new staff and staff with limited computer skills

wrote multiple health promotion articles for the community senior center newsletter

wrote grants for Hospice programs- massage therapy and bereavement services

assisted program director with inner office summaries, schedules, timesheets, patient notes, etc.

developed new brochures

attended Board meetings and typed meeting minutes

assisted in Pandemic Flu exercise and assisted with various new ideas for the future

Education

Bowling Green State University- December 2008

Degree: Major: Applied Health Science/ Healthcare Administration Minor: Business

Northwest State Community College- May 2004

Degree: Accounting Assistant- Associate of Arts- Associate of Science

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