Customer Service Assistant

April Navarro

***** ********* **., ******** *******, CO, 80908

909-***-**** e-mail:

*************@*****.***

OBJECTIVE:

Achieving a rewarding and challenging receptionist position with a

successful company that allows meaningful contributions to the company's

growth and success.

SUMMARY OF QUALIFICATIONS

. Knowledgeable of general office functions with over 5 years office

experience

. Ability to work and to complete tasks under pressure with a positive

attitude

. Excellent interpersonal communication and customer service skills

. Diligent organizing capabilities with attention to detail

. Proficiency in QuickBooks and practical accounting skills

. Efficient in Microsoft Office Programs (Word, Excel, Publisher,

PowerPoint, Outlook) and the Internet

. Experience with office machines (computer, copiers, printers, fax, 10-key

calculator)

PROFESSIONAL EXPERIENCE

. Assistant to the Administration

. Assist clientele as they enter office, via phone, and e-mail

. Maintenance of office, including record keeping, data management,

appointment setting, drafting and editing short office memos,

publications, and monthly newsletters, filing, mailings, and supply orders

. Assist with planning and execution of all events, fieldtrips, information

nights, school tours, etc.

. Management of all accounts receivable, including billing, statements,

financial reports, weekly deposits (cash, checks, and credit card

payments), petty cash, fundraisers, trips, and account inquiries

. Accounts payable experience including cash/check requests, working with

vendors to ensure timely payments of invoices

. Assistant in payroll preparation by approving all timecards and related

duties

. Management of staff of 15 including interviewing, tasks delegation,

scheduling, and program planning

WORK HISTORY

CHINO HILLS CHRISTIAN SCHOOL, Chino Hills,

CA 2001 - 7/9/2010

School Secretary (2007 - 2010), Director of Day Care (2003 - 2007), Day

Care Teacher (2001 - 2003)

USAFA, CHILD DEVELOPMENT CENTER, Colorado Springs,

CO 2000

Child Developmental Program Assistant

CHILDREN'S CHOICE, Monument, CO 1998 - 2000

Teacher/Office Assistant

EDUCATION

MT. SAN ANTONIO COMMUNITY COLLEGE, Walnut, CA

Associate of Arts in Social and Behavioral Sciences, 2009

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