Customer Service Manager
Resume:
Jessica Bueno
************@*******.***
I have 10 years of customer service Experience, Excellent written and
verbal communication skills, with an eye for detail.Extremely productive in
a high volume, high stress, environment Self starter with a can do
attitude.
Employment History
09/08-8/10 Las Vegas Chompers Custom Mouthguards
Customer Service/ Sales manager
Carried out filing tasks for various activities and prepared invoices for
customers
Scheduled payment arrangements and product pick-ups.
Strong customer relations and client loyalty as a result of dedicated
customer service
Handled all phone calls and customer questions
Business to Business sales and marketing
Accounts Receivable/ Accounts Payable
Responsible for generating market share and market share growth for lab
Updated all websites
product Education
track and monitor online ebay sales make sure products are shipped timely
worked with outlook, excel, ADP, Dollars on the NET
10/15/07- 9/08 Academic Innovations
Customer Service Manager
Handle all incoming calls, answer questions about invoices/ Review account
history with customer
Fax Customers Invoices
Process Credit Card Payments
Data entry
Credit Memos and price adjustments
Collections
Printing and Mailing out statements
Invoice Customers, Process Payment
Work with Goldmine, ACCPAC, Crystal Clear reports, Excel and Microsoft
word
Track Customer orders, prepare orders for shipment
Accounts Receivable/ Accounts Payable
12//03- 10/15/07 Exit Realty
Assistant Realtor / office manager
Handled incoming calls from clients and prospective clients and forwarded
calls to the appropriate party, took messages and solved problems
Prepared listing agreement document packages
Maintained all 800 number audio text mailboxes
Administrative duties including: coping, faxing, mailing, filing and e-
mailing
Updated website daily with new property listings
Worked on Microsoft Word and Excel, Goldmine and Online Agent
Direct incoming clients
Manage employees, schedule realtors for floor time
Education:American Institute of Medical and Dental Tech. 2000
Knowledge of Medical terminology
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