Sales Customer Service

SCOTT SETTERLUND

**** *. ***** **. • Boise, Idaho 83703

208-***-**** • Email: ablna6@r.postjobfree.com, http://www.linkedin.com/in/scottsetterlund

PROFESSIONAL PROFILE

Highly-motivated, sales-driven Account Representative with a proven sales record of consistently meeting

and exceeding established goals and objectives related to management, training and education, and

client relations. Extensive experience in marketing strategies, financial acumen, program administration,

and business plan creation and implementation. Skilled in building long-term, effective and sustainable

relationships with all levels of hospital staff, clinicians, private practices and related medical personnel.

Motivated and ambitious with excellent interpersonal communication, relationship management, and

presentation skills.

QUALIFICATIONS

• 20 years of effective presentation skills.

• 18 years experience in the medical industry.

• 15 years experience as a primary care provider.

• 10 years in indirect sales; 5 years in direct sales.

PROFESSIONAL EXPERIENCE

Market Representative / Direct Sales 2010 – Present

INTERMOUNTAIN PHYSICAL THERAPY & HAND REHABILITATION, Boise, ID

Collaborate with and cold call on physicians, hospitals, and clinics to coordinate outpatient physical

therapy care with Treasure Valley providers. Programs include orthopedic, sports medicine, worker’s

compensation / rehabilitation, hand therapy and specialty therapies. Develop rapport and gain trust

with area medical staff to refer patients to providers.

• Increased sales of services by 100 physicians and 30 medical clinics.

Client Coordinator / Direct Sales 2007 – Present

BUSINESS BREAKTHROUGH INTERNATIONAL, Hollywood, CA

Direct sales to business decision-makers throughout the United States who are seeking revenue

growth. Qualify prospects, evaluate marketing strategy, conduct search engine marketing to move

prospect’s website ranking to top listing and optimize revenue growth with Chet Holmes and Tony

Robbins’ business theories.

• Booked over $1M in sales since 2007.

Risk Management Consultant / Direct Sales 2009 – 2010

UNITED STATES WELLNESS CHAMBER OF COMMERCE, Frisco, TX

Interfaced with members of Chambers of Commerce to align the interests of health and wellness

professionals within communities, building relationships among the membership. Managed accounts

in territories in CA, WA, OR, and ID.

Director of Integrative Health 2005 – 2007

TAHOE FOREST HOSPITAL SYSTEMS, Truckee, CA

Hired to provide program oversight for new Level I, outpatient, chronic disease pathway, utilizing a

multi-disciplinary team of healthcare providers. Managed all accounts, marketing, promoting,

coordinating and facilitating a joint, hospital-based Occupational Health and Health Promotion

Department to over 400 commercial businesses in the North Lake Tahoe and Sierra Mountain region.

Assisted in identifying ineffective services and expenditures, developed new business lines, provided

customer service for retention services, resulting in a 15% increase in department revenue.

• Implemented an operational ‘Plan of Care’ for 12,000 chronic disease patients serving three

medical groups, 44 primary care physicians and one acute care hospital.

Primary lead in organizing and providing oversight for Senior Health Fair involving Diabetes, Occupational

Health, Cholesterol Management, Cardiac Rehabilitation and Health Promotions Departments.

SETTERLUND, SCOTT 2

Clinical Health Educator / Population Management 1997 – 2007

KAISER PERMANENTE, ADULT MEDICINE, Roseville, CA

Provided adult, primary care education in one-on-one and disease-specific group sessions. Assisted

24 physicians to achieve better patient management specific to NCQA standards. Developed and

implemented systems to track outcome measures including patient demographics, patient clinic data,

patient satisfaction, and physician primary care performance, resulting in Kaiser Permanente ranking

20th out of 400 HMO/MCOs throughout the United States for population management.

• Exceeded more target measures over a ten-year period, as compared to CHE-colleagues.

• Received “Gold Star,” Kaiser’s highest recognition award for patient care management.

• Recruited 140 diabetic patients for physical activity study, resulting in dramatic improvement in

diabetic health status. Presented findings at Kaiser’s Annual Conference.

Account Manager / Preventive Care Services 1992 – 1997

FOUNDATION HEALTH SYSTEMS, Rancho Cordova, CA

Program Manager for pilot program to establish corporate relationships with account beneficiaries

throughout the State of California. I successfully designed and ran the program for five years with a

minimal budget for materials and staff.

• Received numerous awards for program innovation.

• Program successfully reached over 2.5 million exposures without a marketing budget.

Adjunct Professor of Physical Education 1992 – 2005

SIERRA COMMUNITY JUNIOR COLLEGE, Department of Physical Education, Rocklin, CA

Created, prepared and lectured on exercise physiology and human development courses.

Developed course curricula, objectives and daily lesson plans, and was responsible for student

physical and academic measures, student performance and grades.

• Strength and Conditioning Coach for 13 years for all of the men’s and women’s athletic

departments.

ENTREPRENEURIAL VENTURES

Contributing Writer 2010 – Present

AMERICAN CHRONICLE, Boise, ID

Contributing writer to one of the largest on-line news agencies with a circulation base that reaches 25

million readers. www.americanchronicle.com

Founder / Online Sales 2009 – Present

WWW.AGREENERCLIMATE.COM, Boise, ID

Established online retail website to attract Internet visitor’s for global warming and climate change

information and to promote key green vendors. Ten percent (10%) of annual revenue goes to the

World Wildlife Fund.

Founder 1997 – Present

SYNERGY@WORX, Boise, ID

A worksite consulting company, providing business owners and employers with on-site health,

prevention/training services. Assist business owners in reducing absenteeism due to employee

health status, injury or illness, unsafe performance and work environments, and increase employee

productivity.

• Clients include: Macys, Internal Revenue Service, NASA, Denza, West Valley, Evergreen,

and Foothill Colleges, SunMicro Systems and Coca-Cola.

• Average $6,000/year as a part-time consulting business.

EDUCATION

Masters of Science - Exercise Physiology

San Jose State University, San Jose, CA

Interned at IRS’s Health Improvement Program (HIP), National Aeronautics and Space

Administration’s (NASA) Fitness Center, San Jose State University’s Human Performance

Department and several community colleges.

Bachelor of Science – Sociology

University of Oregon, Eugene, OR

SETTERLUND, SCOTT 3

CERTIFICATIONS

Medical Sales Representative, Top in Class with 94% pass rate (NAMSR #73182010)

Exercise Test Technologist (ETT) ACSM

CPR Instructor (AHA), Advanced Cardiac Life Support (ACLS)

Strength and Conditioning Specialist (CSCS) NSCA

National Association of Underwater Instructors (NAUI)

MEMBERSHIPS

National Association of Medical Sales Representatives, NAMSR

Medical Fitness Association, MFA

American Medical Athletic Association, AMAA

National Wellness Association, NWA Task Force for National Conference

American College of Sports Medicine, ETT, ACSM Task Force for C.E.P. Licensure

Gatorade Sports Science Exchange Member

American Running and Fitness Association, ARFA

National Strength and Conditioning Association, CSCS, NSCA

CONTINUED EDUCATION

Brain Tracy, Outselling Your Competition

Zig Ziglar, Secrets of Closing the Sale

Jack Canfield, Peak Performance Principles

Charles Manz, Mastering Self-Leadership

Denis Waitley, Psychology of Winning

Earl Nightingale, Lead the Field

Steven Covey, 7 Habits of Highly Successful People

The Neuropsychology of Achievement; The Official Guide to Success

Books: The America We Deserve; The Art of the Deal; Buffetology; Warren Buffet; Rich Dad/Poor Dad

Series; Choose To Be Rich; The E Myth, Gorilla Sales, and The Ultimate Sales Machine.

HONORS

Player, National Football League, Dallas Cowboys, TX

Honorable Mention All-Pacific Athletic Conference (PAC) 10 Defensive Tackle, University of Oregon, OR

East/West Shrine College All-Star Player, CA

ABC Television’s Most Valuable Player, vs. UW & vs. UCLA

4-Year Captain and Defensive Starter at University of Oregon, OR

COMPUTER EXPERTISE

Microsoft: Access, Excel, Word, Publisher, Office, Outlook, PowerPoint

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