Josephine Johnson
**** ****** ***** ********, **
abln8t@r.postjobfree.com
Experience
Residence Inn by Marriott
Columbus, GA (July 2009- Current) - Night Auditor
Supervisor: Mike Donnelly
Full Time
Duties: Manage auditing procedures and supervise daily financial
transactions. Foster an environment in which guests enjoy high levels of
service and employees are motivated to deliver top performance. Manage
front-end operations to ensure friendly and efficient transactions at
checkout. Receiving assignments in the form of oral and written
instructions and completing them in a professional and timely manner.
Towne Place Suites by Marriott
Columbus, GA (April 2008- July 2009) - Guest Services Representative
Supervisor: Eric Morin
Full Time
Duties: Opening team of hotel in April 2008. Respected builder and leader
of customer-focused team work; instill a shared, willing commitment to
customer service as a key driver of company goal. Record-high customer
satisfaction rankings and foster ideas that have improved to the bottom
line. Train new associates on general duties and system procedures (Fosse).
Education
- Abraham Baldwin Agricultural College: Tifton, GA
Major: Liberal Arts
Associates of Arts (Received: December 14, 2006)
-Columbus State University: Columbus, GA
Major: Business Management
40+ credit hours (Marketing 101, Personal Selling, Accounting 1&2,
Professional Writing, Business Leadership, B2B, among many more)
Acquired Skills
Strong work ethic, positive attitude, determined, confidence and the desire
to succeed in a competitive environment
Advance Customer Service
Answering a multiple phone line
Clerical work (fax, copy, outgoing/incoming mail)
Detailed- Oriented
Experience in article writing, editing
General Sales and Revenue management
Selling Skills and Closing Skills
Auditing
Data Entry
Typing Skills 45 wpm (05/30/2007)
Mac/PC usage
Microsoft Office 2000-2007 Suites (06/01/2006 to current)
-Access
-Microsoft Word
-Microsoft Power point
-Microsoft excel
-Outlook/Outlook Express
-Publisher
Other Programming Languages
-HTML
-XHTML
Other Programs
-Adobe Photo shop
-Adobe Illustrator
-Acrobat
-Fosse
-Sabre
-Marsha
-Brilliant
-Red Sky IT
-CCM Client Version 4.08.0154 (Imagine System)