Customer Service Sales
Resume:
A MY DIANNE WATSON
K INGSTON, TN 37763
L I N ****@***.***
WORK EXPERIENCE
U.S. DEPT. OF COMMERCE / U.S. CENSUS BUREAU APR. 2009 –
PRESENT
FIELD OPERATIONS SUPERVISOR/GROUP QUARTERS SUPERVISOR
--WORKED WITH PARTNERSHIP SPECIALIST AND CONTACTS WITH IN THE
COMMUN ITY TO OBTAIN I NFORMATION REGARDING OUR OPERATIONS
--SUPERVISED CREW LEADERS, EACH OF WHOM LED A TEAM OF (INSERT NUMBER)
E NUMERATORS, DURING FIELD OPERATIONS.
--CONDUCTED I NDIVIDUAL AND GROUP TRAINING SESSIONS USING VERBATIM
TRAINING GUIDES I N FIELD OPERATION PROCEDURES, AND I N SUPERVISORY AND
A DMINISTRATIVE RESPONSIBIL ITIES.
--SUBMITTED REQUESTS FOR REPLACEMENT WORKERS, ASSESSED TRAINEES,
A ND DETERMINED JOB PLACEMENT, ENSURING OPERATIONS WERE STAFFED TO
M AINTAIN AN UNINTERRUPTED WORKFLOW.
--MONITORED THE PROGRESS AND PERFORMANCE OF CENSUS FIELD
OPERATIONS, COLLECTED AND REVIEWED COMPLETED WORK ASSIGNMENTS,
A ND ENSURED ASSIGNMENTS WERE DELIVERED ON SCHEDULE.
--PROVIDED I NSTRUCTIONS TO CREW LEADERS FOR I MPROVING PRODUCTION AND
PERFORMANCE TO MEET DEADLINES AND QUALITY STANDARDS.
--ASSESSED EMPLOYEE PERFORMANCE AND RECOMMENDED TERMINATION OF
SUBSTANDARD PERFORMING EMPLOYEES.
--APPLIED EQUAL EMPLOYMENT OPPORTUNITY PRINCIPLES IN H IRING
PRACTICES, TRAINING, AND EMPLOYEE DEVELOPMENT
--SHINING STAR AWARD FOR HIGHEST ACHEIVEMENT
HOME DEPOT OCT. 2007 –
J AN. 2009
HARDWARE SUPERVISOR/KIDS WORKSHOP CAPTAIN/VOICE OF THE CUSTOMER
L EADER
--CERTIFIED ON PRODUCT KNOWLEDGE IN ALL DEPTS.
--INTERACTED WITH STORE SUPPORT CENTERS, COMPUTER SOFTWARE SYSTEMS,
V ENDORS, AND IN –STORE REPS ON MERCHANISE, SALES, SERVICE, AND COMPANY
POLICY
--EXCEEDED GOALS I N CONTRACTOR SALES, CONTRACTUAL OBLIGATIONS,
SPECIALTY SALES, INSTALLATION SERVICES, AND CREDIT MANAGEMENT
--DEVOTED WEEKENDS TO THE COMMUNITY FOR WORKSHOPS AND CUSTOM
C LINICS
A&A COMMERCIAL CLEAN ING M AY 2006 –
OCT. 2007
CO-OWNER
--MEMBER OF THE BETTER BUSINESS BUREAU AND THE ROANE COUNTY
C HAMBER OF COMMERCE
--KNOWLEDGEABLE I N COMPLIANCE WITH LEGAL MATTERS SUCH AS I NSURANCE,
BONDS, L ICENSES, AND EMPLOYMENT LAWS
--AWARDING EXPERIENCE I N OWNING A SMALL BUSINESS WITH EMPLOYEES
--EXCELLENT EXPERIENCE IN RECRUITING BUSINESSES, CUSTOMERS, PROPOSING
A ND DRAWING UP CONTRACTS, BUDGET PLANNING, RECORD KEEPING, AND
ACCOUNTS PAYABLE AND RECIEVABLE
WORK EXPERIENCE CONT.
PILOT TRAVEL CENTERS, L LC M AR. 2000 –
M AY 2006
GENERAL MANAGER
--EXPERIENCE IN ACCOUNTS PAYABLE AND RECIEVABLE, CASH FLOW, ASSET
PROTECTION, MERCHANDISING, ORDERING PRODUCTS, FIELD SURVEYS, AND
CONDUCTING DAILY, WEEKLY, AND MONTHLY AUDITS
--EXPERIENCE IN CUSTOMER SERVICE AND INTERACTIONS WITH VENDORS,
STORE SUPPORT, DISTRICT AND REGIONAL MANAGERS, AND EMPLOYEE
E NGAGEMENT
EDUCATION
ROANE COUNTY H IGH SCHOOL
1997
GENERAL STUDIES
D IPLOMA
--MEMBER OF BUSINESS PROFESSIONALS OF AMERICA I N COMPUTER
--PRESIDENT OF DECA I N MARKETING
ROANE STATE COMMUN I TY COLLEGE
1997 – 1999
BUSINESS ADM IN ISTRATION
CRIM INAL LAW/JUSTICE
STATE OF TENNESSEE
2000
CLERK TYPIST
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