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Manager Customer Service

Location:
Simpsonville, SC, 29680
Posted:
August 30, 2010

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Resume:

Trenton K. Glanton

* ****** *****

Simpsonville, SC 29680

864-***-****

864-***-****

Objective: Management position in plant operations where 23 years of

participative management and continuous improvement principles can be

utilized.

. Advanced knowledge of SAP and Warehouse and RFID systems

. Self managed work teams and employee empowerment

. Lean manufacturing experience

. FDA and ISO registered and compliance knowledge

. Access Database Production system query and reporting

. Advanced Working knowledge of Excel Spreadsheets - Pivot Tables

PROFESSIONAL EXPERIENCE

Arvato Digital

Operation Manager March 2009 to

Jan 2010

Duncan, South Carolina

Management responsibilities for the Assembly and Fulfillment process

. Manage 1 Inventory Manager, 3 Production Supervisor and 1 Shipping

Supervisor

. Responsible for Sony Music Return logistics of 22 million units

annually

. Responsible for the 3rd Party fulfillment for Apple, HP, and Reebok of

150,000 units annually.

. Responsible for implementation of Contract work source to reduce labor

cost during peak and valley season for a labor savings of 20%

. Manage a cycle count and inventory accuracy across all clients of >

99.5%

Kennametal 2006 to 2009

Packaging and Distribution Manager

Seneca, South Carolina

Management responsibilities for the Packaging and Distribution operation

. Manage 3 Supervisors, 2 Packaging planners, 60 packaging and

distribution associates

. Responsible for packaging and shipments of 48 million drills annually

with estimated sales of $36 million dollars

. Implemented SAP Financial and Warehouse management system within first

3 months of employment.

. Value stream mapping of Distribution function to reduce lead-time by

50%.

. Developed production-tracking system for real time productivity

report.

. Developed Excel based customer tracking report to reduce late dollars

by 29% by improving access of information from SAP and lower level

systems

Fuji Film Inc. 1996- 2006

Production Supervisor

Greenwood, South Carolina

Supervisory responsibilities for the Finishing, Packaging and Scheduling

Departments

. Supervise 10 Packaging Associate and 2 Team coordinators. Supervise 14

Finishing Associates and 2 Team coordinators.

. Responsible for all Good Manufacturing Practices, Standard Operating

Procedures and Quality Standards updates relevant to the Packaging and

Finishing Department.

. Advanced Working knowledge of Access Database and Excel spreadsheets

in tracking production and loss

. Working knowledge of SAP Material Resource Planning system.

. Assisted in the startup of the Medical Imaging facility. Developed

Packaging and Scheduling procedures for the Graphic Arts and Medical

Imaging facilities.

Hills Floral Group 1993-1996

Operation Manager

Columbus, Ohio

Responsible for the design and implementation of the restructuring process

for the Wholesale Florist Facility to maximize efficiency through employee

involvement and empowerment. Responsible for management and leadership of

2 direct reports and 25 production associates. Responsible of an

Operational budget of $5,100,000 annually.

. Developed and implemented Job Profile analysis which resulted in a

reduction of staffing for an annual labor savings of $60,000

. Developed process improvement teams to assist in the restructuring of

work functions that increased the sales per Sales Associate for

$425,000 to $800,000 annually

. Developed an Excel based Purchasing System that reduced shrinkage and

waste for 8% of sales to 5%

. Assisted in the development of new Compensation Strategy that will

result in a labor saving of $40,000 annually

The Coca-Cola Company 1986-1993

Production Manager

Columbus, Ohio

Responsible for management and leadership of 7 direct reports and 107

production associates. Serviced the largest region in the system with

Fountain Coke products producing an annual volume of 40 million gallons for

a customer base of 540 that included wholesalers and distributors

. Effectively managed critical relationship of head count, overtime and

wage rates for annual staffing requirements which resulted in a cost

savings of $400,000

. Developed self managed work teams to establish guidelines and

procedures for job movement activities among production associates

that resulted in improved morale and virtual elimination of

disruptions related to job movements

. Reduced implementation period of information system from 3 months to 8

weeks realizing a cost saving of $54,000 in consulting fees

. Assisted in the justification of a $19.3 million facility improvement

project through the analysis of state of the art technology in process

equipment and production capability analysis as well as planning and

scheduling utilization

. Promoted production associates to key positions via newly created

process that targeted skill enhancements augmented by environment of

formal cross-functional training

. Developed operating plan which provided optimization of construction

crews resulting in the completion of first phase of facility expansion

project 8 months ahead of schedule at a cost savings $500,000

. Initiated and empowered focus groups to improve relationship between

multiple shift operation resulting in enhanced synergy of plant

operations

. Developed and implemented planning and scheduling module for

manufacturing system which resulted in improved line efficiencies of

15% for facility

. Developed hiring and retention evaluation process for production

associates that reduced the turnover ratio of newly hired employees by

30%

Assistant Plant Superintendent 1989-1991

First line supervisory responsibilities for functional departments of Syrup

manufacturing facility. Responsible for scheduling and daily production

objectives.

. Coordinated and participated on cross-functional project team to

improve quality of supplies from vendors. Incidence of defects

reduced from 15% to less than 3%

. Structured customer service visits to include production associates,

which increased their understanding of customer expectations

. Developed tracking system for new package to major customer resulting

in partnership and enhanced customer satisfaction and cost savings of

$21,000 to the facility

Operation Administrator 1986-1989

Atlanta, Georgia

Supervisory responsibilities for manufacturing process of Concentrates and

Beverage Bases for the Continental United States. Processes included

homogenization and pasteurization of products.

. Developed juice reclaim process resulting in yield improvements of 7%

. Coordinated logistic requirements for concentrate distribution

resulting in reduction in transportation and carrying cost.

EDUCATION

Georgia Institute of Technology BS Industrial Management 1986



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