Service Software

**** * ******** #*** . ****

Collins, CO ***** . 714-***-****

IT Assistant

Unrivaled client service . Superior Work Ethic

Driven professional with demonstrated record of maximizing the customer

service experience and providing support in a help desk environment. Well

versed in Microsoft Office applications and various proprietary software

applications. Great knowledge of installing and configuring hardware.

Accomplished in residential lending with knowledge of conventional and

government mortgage products. Adept at working in fast paced environments,

employing strong organizational skills with attention to detail.

Experience

Home Savings of America, Santa Ana, CA . 2010 - present

IT support assistant/ Originator : Oversee the start up of a new

residential mortgage branch installing, configuring, and troubleshooting

Microsoft Vista operating systems, Microsoft Office applications, Calyx

Point software, and additional proprietary software. Communicate with help

desk management team and R&D team to provide onsite support as a liaison to

associates in our office. Provide expert consultation on designing a

proprietary software application based on the needs of mortgage loan

originators and processors to streamline efficiencies. Develop online

forms, training manuals, and reports to assist mortgage loan originators

and processors in establishing procedures for loan processes.

Client Service: Consult with clients seeking to refinance or purchase

property and help customers or loan originators determine the best course

of action for their current needs. Provide expert consultation to sell

mortgage products. Pre-qualify / pre-approve loans, evaluate applications

and review credit history to determine loan risk. Monitor loans carefully

from initiation to closing; track progress and provide constant updates to

customers. Ensure collection of all pertinent information.

? Setup of 50 PC's with Vista, Office, Point, network printers, internet

and intranet access

? Assisted help desk with onsite support by way of installing, configuring,

and troubleshooting of proprietary software

? Setup residential mortgage branch within the company to enhance our

market share

Wells Fargo Home Mortgage, Corona, CA . 2009-2010

Home Mortgage Consultant: Worked closely with clients and described

residential loan benefits and features. Pre-qualified and pre-approved

loans. Performed credit evaluations and reviewed loan applications.

Provided superior client service throughout the full lifecycle of the loan

and followed up after closing to ensure complete client satisfaction.

Communicated with banks and loan financers everyday. Conducted cold calls

to Realtors to establish relationships and solicit sales. Presented

different loan features to clients to ensure the best product match.

? Developed business through strong referral base by providing tenacious

follow-up and exceptional service.

Indymac Bank, West Covina, Ca . 2008-2009

Loan Officer: Originated loans and aggressively marketed government

residential mortgage products. Conducted cold calls to prospect business.

Presented different loan features to first time homebuyers to ensure the

best product match. Ensured full data collection, application completion,

and client satisfaction. Worked closely with management to devise

marketing strategies to maximize business opportunities.

? Established lasting relationships and developed impressive database of

clients through referrals.

Credentials and Associations

Coursework: A+ Hardware Components and Functions, Windows Networking,

Windows Vista Operating Systems, and Microsoft Office Applications

Education: Computer Information Science, Irvine Valley College, Irvine, CA

Affiliation: NAHREP

Marsy Sandoval

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