Sally Saint Jacques, PHR

Email: abln77@r.postjobfree.com Phone: 817-***-****

SUMMARY

I have both Operations and Human Resource management experience.

Established a reputation of consistently exceeding goals and instilling

high standards. I am currently doing contract work while seeking full time

employment.

Professional EXPERIENCE

DCP MIDSTREAM

2008 - 2009

natural gas gathering and processing

Western Region Area Manager of Human Resources

o Responsible for managing the overall HR support of 700 field and

professional employees that included accounting, supply chain,

engineering, executive and plant employees in the regional headquarters

and 12 natural gas processing plants in Texas and New Mexico

o Strategic partner and direct support to the Western Region Vice

President and Asset Managers that included succession planning, merit

pools, bonuses, annual appraisals, improvement plans, disciplinary action

and selection processes

o Managed and led the Western Operating Region Human Resources processes

including employee relations, compensation and salary administration,

recruitment, training, employee orientations, policy administration,

affirmative action planning, benefits presentations, employee inquiries,

job evaluations, alcohol and drug testing and abuse and worked with

customers on rehabilitation programs

o Designed and implemented the new hire on-boarding process

o Worked with the business customer on the selection of personnel to fill

key roles in the business, including, but not limited to, Asset Manager

and above positions

o Direct handling of employee issues during emergency situations including

partnering with Public Relations, coordination of employee benefits,

employee assistance plan actions, transportation issues, temporary

housing issues, etc..

AT&T MOBILITY, Dallas & Midland TX

2002-2008

Senior Manager, Human Resources

o Responsible for the overall HR Support of 800-1100 representatives and

management teams in Collections, IT, Activations and Fraud

o Built out the call center staff from 480 representatives up to 1100

representatives in 16 months.

o Managed daily activities and development of the HR professional and

support staff

o Strategic business partner and direct support to the Regional Vice

President and Directors that included succession planning, merit pools,

bonuses, annual appraisals, improvement plans, disciplinary action and

selection processes

o Organized, developed and managed the recruitment strategy and the hiring

of exempt and non-exempt personnel

o Reduced employee turnover by 56% in one year by streamlining the

recruitment process, management development and improving employee

communications

o Prepared monthly data analysis of headcount, turnover, retention efforts,

recruitment and disability for leadership

o Handled all internal investigations such as misconduct, harassment and

retaliation

o Worked with Corporate HR to develop and implement company wide

initiatives such as diversity, equal employment, affirmative action

plans, succession planning, rewards and employee surveys

VERIZON WIRELESS, Westlake, Ft. Worth TX, Tampa FL

1995-2002

A Merger between GTE, Bell Atlantic, PrimeCo and AirTouch Paging Inc.

Human Resource Manager - Field Operations

o Managed and designed the nation-wide recruiting and start up of the

Network Operations, IT, Procurement, Inside Sales and Customer Care

departments in multiple state locations (Hawaii, Texas and Florida)

o Organized and developed the recruitment strategy, selection process

criteria and the hiring of exempt and non-exempt personnel (Sales,

Marketing, Administrative, Technical, Customer Care and Executives)

o Assisted the Staff Vice President of Human Resources with diverse duties

related to facilitating the merger between four major telecom giants

o Managed the communication of the Warn Act. Developed and coordinated pro-

active employee relations events for the staff affected by 7 downsizings

over a 28-month period

o Responsible for all employee relations. Conduct investigations, advise

and counsel executives, managers and supervisors concerning issues

involving employee relations, conflict resolution, government agency

claims, employee counseling and corrective actions

o Management development and succession planning

o Coordinate professional development opportunities; conduct topical

training seminars

o Benefits Administration

o Created applicant log for positions and analyzed data for areas of

improvement and cost efficient recruitment

o Community outreach.

o Developed and managed the post 9/11 outsourced security procedures for

multiple locations

o Designed and implemented policies and procedures

o Supervised a staff of 5 employees

EDUCATION

BA, Texas A&M University

Professional Development

Targeted Selection Interviewing

Union Awareness

Violence in the Workplace

Peoplesoft

Civil Treatment

Core Skills for Building Commitment

Project Management

Dispute Resolutions Mediator

Numerous other management workshops

Certifications

PHR Certification

Civil Treatment Training Facilitator

Kepner Tregoe (KT) Problem Solving and Decision Making

Advanced certification in Employee Relations Law

Affliations

Permian Basin Workforce Development Board Co-chairperson

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